Question 1

What impression does it create when a business professional often flags his or her email as "high priority"?

Accepted Answer

You will routinely make requests of othe

Question 2

Adam is coordinating a video conference involving colleagues in different time zones using different technologies.In addressing coordination and resource issues,he is dealing with

Accepted Answer

A)  constraints. 
B)  control. 
C)  immediacy. 
D)  permanence. 
E)  richness. 
A)  constraints. 
B)  control. 
C)  immediacy. 
D)  permanence. 
E)  richness.

Question 3

Which of the following is most likely to be placed in the subject line of an email?

Accepted Answer

A)  an expected action 
B)  a signature block 
C)  a list of attachments 
D)  a professional tagline 
E)  the recipient's name 
A)  an expected action 
B)  a signature block 
C)  a list of attachments 
D)  a professional tagline 
E)  the recipient's name

Question 4

One possible negative effect of texting and other forms of instant messaging is that

Accepted Answer

A)  the brevity of messages can make them sound bossy. 
B)  instant messaging is an inherently serious channel. 
C)  instant messages cannot convey meta messages. 
D)  the format of instant messages is not good for positive news. 
E)  instant messages do not work for group conversations. 
A)  the brevity of messages can make them sound bossy. 
B)  instant messaging is an inherently serious channel. 
C)  instant messages cannot convey meta messages. 
D)  the format of instant messages is not good for positive news. 
E)  instant messages do not work for group conversations.

Question 5

When initiating a business call,it is important to open with the most important issue to be discussed.

Accepted Answer

A) True 
 B)False

Question 6

Logan dislikes email and texting because he cannot hear the other person's tone of voice or see facial expressions.Logan's frustration is related to a lack of

Accepted Answer

A)  constraints. 
B)  resources. 
C)  cues. 
D)  control. 
E)  permanence. 
A)  constraints. 
B)  resources. 
C)  cues. 
D)  control. 
E)  permanence.

Question 7

What tone and language conventions should you use when texting in the workplace? Explain.

Accepted Answer

You should use a straightforward,positiv

Question 8

It is a good idea to practice with a new communications technology before initiating a video call.

Accepted Answer

A) True 
 B)False

Question 9

Describe neutrality effect and negativity effect.

Accepted Answer

In the absence of face-to-face communica

Question 10

How is productivity affected when employees multitask?

Accepted Answer

A)  Productivity increases by up to 80 percent. 
B)  Productivity increases by up to 40 percent. 
C)  Productivity remains the same. 
D)  Productivity drops by up to 40 percent. 
E)  Productivity drops by up to 85 percent. 
A)  Productivity increases by up to 80 percent. 
B)  Productivity increases by up to 40 percent. 
C)  Productivity remains the same. 
D)  Productivity drops by up to 40 percent. 
E)  Productivity drops by up to 85 percent.

Question 11

Which of the following is an example of the neutrality effect?

Accepted Answer

A)  George writes an email in which he intends to express a negative emotion,but readers decode it as neutral. 
B)  Sue writes an email in which she intends to express a positive emotion,but readers decode it as neutral. 
C)  Ali writes an email in which he intends to express a neutral emotion,and readers decode it as neutral. 
D)  Rand writes an email that he intends to be neutral,but readers decode it as negative. 
E)  Cora writes an email that she intends to be neutral,but readers decode it as positive. 
A)  George writes an email in which he intends to express a negative emotion,but readers decode it as neutral. 
B)  Sue writes an email in which she intends to express a positive emotion,but readers decode it as neutral. 
C)  Ali writes an email in which he intends to express a neutral emotion,and readers decode it as neutral. 
D)  Rand writes an email that he intends to be neutral,but readers decode it as negative. 
E)  Cora writes an email that she intends to be neutral,but readers decode it as positive.

Question 12

Ayele sends the following message to the people he supervises in the factory: "Plant inspection Wed.9:00.Some fun,huh? Ayele." What is the best way to make this text more professional?

Accepted Answer

A)  moving his name to the beginning of the message 
B)  spelling out the word "Wednesday" 
C)  adding "a.m." after the time 
D)  deleting the phrase "Some fun,huh?" 
E)  adding a winking face emoticon 
A)  moving his name to the beginning of the message 
B)  spelling out the word "Wednesday" 
C)  adding "a.m." after the time 
D)  deleting the phrase "Some fun,huh?" 
E)  adding a winking face emoticon

Question 13

Fatima's boss sends her an IM for the first time.She is worried about how to respond.Which of the following is the best advice for Fatima?

Accepted Answer

A)  Emoticons are a good way to break the ice in business situations. 
B)  Nonstandard language is inappropriate for office communications. 
C)  Take cues from your correspondent's messaging style. 
D)  Be courteous by copying all team members on discussions. 
E)  IM style does not affect professional reputation. 
A)  Emoticons are a good way to break the ice in business situations. 
B)  Nonstandard language is inappropriate for office communications. 
C)  Take cues from your correspondent's messaging style. 
D)  Be courteous by copying all team members on discussions. 
E)  IM style does not affect professional reputation.

Question 14

Spoken messages in the workplace are low in control but high in richness.

Accepted Answer

A) True 
 B)False

Question 15

In order to manage e-interruptions effectively,reply immediately to all messages.

Accepted Answer

A) True 
 B)False

Question 16

List the guidelines that can be followed to stay responsive to others but allow you to focus enough to achieve peak performance.

Accepted Answer

The guidelines below can be followed to

Question 17

Until you know the IM style of a colleague,you should use mainly abbreviations,acronyms,and emoticons.

Accepted Answer

A) True 
 B)False

Question 18

Dave sends an email to his colleague,Stan,asking for important details about an ongoing project.Stan is on a business trip and doesn't find time to reply to all of Dave's queries.Dave wrongly perceives that Stan is ignoring him.Which of the following should Dave do?

Accepted Answer

A)  Dave should send Stan information about information overload. 
B)  Dave should report Stan's incivility to their manager. 
C)  Dave should not interrupt Stan's trip even if the project falls behind. 
D)  Dave should call Stan or send a polite message requesting an early reply. 
E)  Dave should ignore Stan's emails when Stan finally replies. 
A)  Dave should send Stan information about information overload. 
B)  Dave should report Stan's incivility to their manager. 
C)  Dave should not interrupt Stan's trip even if the project falls behind. 
D)  Dave should call Stan or send a polite message requesting an early reply. 
E)  Dave should ignore Stan's emails when Stan finally replies.

Question 19

Describe cyber incivility,and explain the difference between passive incivility and active incivility.Give an example of each.

Accepted Answer

Cyber incivility is the violation of res

Question 20

Camila is an accountant who needs to request time off to deal with a family emergency.Her boss prefers email for this kind of communication.Which of the following is the best subject line for Camila's email?

Accepted Answer

A)  Unexpected request 
B)  Out of the office: March 8-15 
C)  Staffing concern from the accounting department 
D)  Camila requests time off this month 
E)  Family emergency! 
A)  Unexpected request 
B)  Out of the office: March 8-15 
C)  Staffing concern from the accounting department 
D)  Camila requests time off this month 
E)  Family emergency!

What impression does it create when a business professional often flags his or her email as "high priority"?

Adam is coordinating a video conference involving colleagues in different time zones using different technologies.In addressing coordination and resource issues,he is dealing with

Which of the following is most likely to be placed in the subject line of an email?

One possible negative effect of texting and other forms of instant messaging is that

When initiating a business call,it is important to open with the most important issue to be discussed.

Logan dislikes email and texting because he cannot hear the other person's tone of voice or see facial expressions.Logan's frustration is related to a lack of

What tone and language conventions should you use when texting in the workplace? Explain.

It is a good idea to practice with a new communications technology before initiating a video call.

Describe neutrality effect and negativity effect.

How is productivity affected when employees multitask?

Which of the following is an example of the neutrality effect?

Ayele sends the following message to the people he supervises in the factory: "Plant inspection Wed.9:00.Some fun,huh? Ayele." What is the best way to make this text more professional?

Fatima's boss sends her an IM for the first time.She is worried about how to respond.Which of the following is the best advice for Fatima?

Spoken messages in the workplace are low in control but high in richness.

In order to manage e-interruptions effectively,reply immediately to all messages.

List the guidelines that can be followed to stay responsive to others but allow you to focus enough to achieve peak performance.

Until you know the IM style of a colleague,you should use mainly abbreviations,acronyms,and emoticons.

Dave sends an email to his colleague,Stan,asking for important details about an ongoing project.Stan is on a business trip and doesn't find time to reply to all of Dave's queries.Dave wrongly perceives that Stan is ignoring him.Which of the following should Dave do?

Describe cyber incivility,and explain the difference between passive incivility and active incivility.Give an example of each.

Camila is an accountant who needs to request time off to deal with a family emergency.Her boss prefers email for this kind of communication.Which of the following is the best subject line for Camila's email?

Establishing Credibility

Interpersonal Communication and Emotional Intelligence

Team Communication and Difficult Conversations

Communicating Across Cultures

Creating Effective Business Messages

Improving Readability With Style and Design

Social Media for Business Communication

Routine Business Messages

Persuasive Messages

Bad-News Messages

Research and Business Proposals and Planning for Business Proposals

Completing Business Proposals and Business Reports

Planning Presentations

Delivering Presentations

Employment Communication

Filters

Exam 7: E-Mail and Other Traditional Tools for Business Communication

What impression does it create when a business professional often flags his or her email as "high priority"?

Adam is coordinating a video conference involving colleagues in different time zones using different technologies.In addressing coordination and resource issues,he is dealing with

Which of the following is most likely to be placed in the subject line of an email?

One possible negative effect of texting and other forms of instant messaging is that

When initiating a business call,it is important to open with the most important issue to be discussed.

Logan dislikes email and texting because he cannot hear the other person's tone of voice or see facial expressions.Logan's frustration is related to a lack of

What tone and language conventions should you use when texting in the workplace? Explain.

It is a good idea to practice with a new communications technology before initiating a video call.

Describe neutrality effect and negativity effect.

How is productivity affected when employees multitask?

Which of the following is an example of the neutrality effect?

Ayele sends the following message to the people he supervises in the factory: "Plant inspection Wed.9:00.Some fun,huh? Ayele." What is the best way to make this text more professional?

Fatima's boss sends her an IM for the first time.She is worried about how to respond.Which of the following is the best advice for Fatima?

Spoken messages in the workplace are low in control but high in richness.

In order to manage e-interruptions effectively,reply immediately to all messages.

List the guidelines that can be followed to stay responsive to others but allow you to focus enough to achieve peak performance.

Until you know the IM style of a colleague,you should use mainly abbreviations,acronyms,and emoticons.

Dave sends an email to his colleague,Stan,asking for important details about an ongoing project.Stan is on a business trip and doesn't find time to reply to all of Dave's queries.Dave wrongly perceives that Stan is ignoring him.Which of the following should Dave do?

Describe cyber incivility,and explain the difference between passive incivility and active incivility.Give an example of each.

Camila is an accountant who needs to request time off to deal with a family emergency.Her boss prefers email for this kind of communication.Which of the following is the best subject line for Camila's email?

Establishing Credibility

Interpersonal Communication and Emotional Intelligence

Team Communication and Difficult Conversations

Communicating Across Cultures

Creating Effective Business Messages

Improving Readability With Style and Design

Social Media for Business Communication

Routine Business Messages

Persuasive Messages

Bad-News Messages

Research and Business Proposals and Planning for Business Proposals

Completing Business Proposals and Business Reports

Planning Presentations

Delivering Presentations

Employment Communication

Filters