Question 1

Which of the following is most likely to negatively influence readers' perceptions of your credibility?

Accepted Answer

A)  long paragraphs 
B)  inaccurate statements 
C)  generous white space 
D)  passive voice 
E)  nonparallel language 
A)  long paragraphs 
B)  inaccurate statements 
C)  generous white space 
D)  passive voice 
E)  nonparallel language

Question 2

Long paragraphs in a business message are a sign that the text is well organized.

Accepted Answer

A) True 
 B)False

Question 3

You are applying the FAIR test to a business message.Which of the following questions are you most likely to ask while analyzing its factual accuracy?

Accepted Answer

A)  Are there any logical errors? 
B)  Have you allowed message recipients to provide input? 
C)  Have you considered how the message will impact stakeholders? 
D)  Have you evaluated impacts on others from an ethical perspective? 
E)  Have you demonstrated that you value others? 
A)  Are there any logical errors? 
B)  Have you allowed message recipients to provide input? 
C)  Have you considered how the message will impact stakeholders? 
D)  Have you evaluated impacts on others from an ethical perspective? 
E)  Have you demonstrated that you value others?

Question 4

Which of the following statements is the most specific way for a company to convey that it needs to reduce its current workforce by half?

Accepted Answer

A)  The company will have to lay off a few employees. 
B)  The company will have to terminate a small percentage of its employees. 
C)  The company will have to terminate the majority of its employees. 
D)  The company will have to lay off about half of its employees. 
E)  The company will have to terminate 50 percent of its employees. 
A)  The company will have to lay off a few employees. 
B)  The company will have to terminate a small percentage of its employees. 
C)  The company will have to terminate the majority of its employees. 
D)  The company will have to lay off about half of its employees. 
E)  The company will have to terminate 50 percent of its employees.

Question 5

A business message is complete if it

Accepted Answer

A)  avoids all miscalculation,misinformation,and typographical errors. 
B)  provides all the information necessary to meet the intended purpose. 
C)  uses efficient language that says as much as possible in a few words. 
D)  maximizes paragraph length and minimizes white space. 
E)  keeps the word count as low as possible without redundancies or empty phrases. 
A)  avoids all miscalculation,misinformation,and typographical errors. 
B)  provides all the information necessary to meet the intended purpose. 
C)  uses efficient language that says as much as possible in a few words. 
D)  maximizes paragraph length and minimizes white space. 
E)  keeps the word count as low as possible without redundancies or empty phrases.

Question 6

Consider the following statement: "Employee managers can use our motivational tools to motivate their employees to increase productivity." The best way to make this statement concise is to

Accepted Answer

A)  eliminate the passive voice. 
B)  remove empty phrases. 
C)  replace a prepositional phrase with a verb. 
D)  start with "It is" or "There are." 
E)  remove redundant words. 
A)  eliminate the passive voice. 
B)  remove empty phrases. 
C)  replace a prepositional phrase with a verb. 
D)  start with "It is" or "There are." 
E)  remove redundant words.

Question 7

Salim has written a proposal advocating that his company should implement a schedule in which employees work four 10-hour days,with half of the employees having Monday off and the other half having Friday off.He claims that productivity will increase because fewer people will take days off to go to medical appointments,which they can schedule on their off day.Which of the following people has the correct expertise to give Salim helpful feedback about his proposal?

Accepted Answer

A)  a colleague in the Purchasing Department 
B)  a colleague in the Shipping Department 
C)  a colleague in the Human Resources Department 
D)  a colleague in the Research and Development Department 
E)  a colleague in the Public Relations Department 
A)  a colleague in the Purchasing Department 
B)  a colleague in the Shipping Department 
C)  a colleague in the Human Resources Department 
D)  a colleague in the Research and Development Department 
E)  a colleague in the Public Relations Department

Question 8

Anwar's colleague tells him that some of his coworkers believe he has misleading them about his team's expenses.They believe that his reports have concealed the truth.What should Anwar do in his next report to avoid giving his coworkers that impression?

Accepted Answer

A)  He should shorten his paragraphs and increase white space. 
B)  He should avoid using buzzwords that tend to annoy readers. 
C)  He should include specific details and dollar amounts. 
D)  He should avoid using unfamiliar words that may alienate readers. 
E)  He should include a personal note at the front of his report. 
A)  He should shorten his paragraphs and increase white space. 
B)  He should avoid using buzzwords that tend to annoy readers. 
C)  He should include specific details and dollar amounts. 
D)  He should avoid using unfamiliar words that may alienate readers. 
E)  He should include a personal note at the front of his report.

Question 9

Which of the following guidelines should be followed to ensure that you are creating a complete business message?

Accepted Answer

A)  Use longer,more unusual words to "sound smart" and increase the credibility of your message. 
B)  Avoid parallel language as it can distract the readers from the main message you want to deliver. 
C)  Include all the information you need by eliminating as much white space as possible. 
D)  Plan,write,and review your message strategically to provide all relevant information,but nothing irrelevant. 
E)  Use the active voice to avoid blaming others or sounding too bossy. 
A)  Use longer,more unusual words to "sound smart" and increase the credibility of your message. 
B)  Avoid parallel language as it can distract the readers from the main message you want to deliver. 
C)  Include all the information you need by eliminating as much white space as possible. 
D)  Plan,write,and review your message strategically to provide all relevant information,but nothing irrelevant. 
E)  Use the active voice to avoid blaming others or sounding too bossy.

Question 10

To ensure the completeness of a business message,be sure to

Accepted Answer

A)  be specific. 
B)  avoid empty phrases. 
C)  avoid redundancies. 
D)  control paragraph length. 
E)  use action verbs. 
A)  be specific. 
B)  avoid empty phrases. 
C)  avoid redundancies. 
D)  control paragraph length. 
E)  use action verbs.

Question 11

One primary cause of overly long paragraphs is placing more than one main idea or topic in a paragraph.

Accepted Answer

A) True 
 B)False

Question 12

To improve ease of reading when using headings in business documents,

Accepted Answer

A)  avoid using headings in complex messages. 
B)  use different font styles and formatting for different headings. 
C)  make sure the headings accurately convey the contents of a section. 
D)  use wordy prepositional phrases as headings. 
E)  avoid using headings in information-rich messages. 
A)  avoid using headings in complex messages. 
B)  use different font styles and formatting for different headings. 
C)  make sure the headings accurately convey the contents of a section. 
D)  use wordy prepositional phrases as headings. 
E)  avoid using headings in information-rich messages.

Question 13

A paragraph should rarely exceed 150 words.

Accepted Answer

A) True 
 B)False

Question 14

Which of the following choices is a component of the reviewing process?

Accepted Answer

A)  audience analysis 
B)  identifying the primary message 
C)  determining the key points 
D)  determining the message structure 
E)  conducting the FAIR test 
A)  audience analysis 
B)  identifying the primary message 
C)  determining the key points 
D)  determining the message structure 
E)  conducting the FAIR test

Question 15

The typical paragraph length for a business message is

Accepted Answer

A)  10-20 words. 
B)  40-80 words. 
C)  150-200 words. 
D)  300-400 words. 
E)  500-850 words. 
A)  10-20 words. 
B)  40-80 words. 
C)  150-200 words. 
D)  300-400 words. 
E)  500-850 words.

Question 16

People are most likely to process information quickly when writers use

Accepted Answer

A)  prepositional phrases. 
B)  action verbs. 
C)  the passive voice. 
D)  complex words. 
E)  long sentences. 
A)  prepositional phrases. 
B)  action verbs. 
C)  the passive voice. 
D)  complex words. 
E)  long sentences.

Question 17

Your colleague Li has just finished drafting an important business proposal.Now he has asked you for advice on how to review the document.What should you tell him to do?

Accepted Answer

A)  Do a grammar check and spell check. 
B)  Do a spell check,do the FAIR test,and proofread. 
C)  Do the FAIR test and get feedback. 
D)  Do a spell check,do a grammar check,and get feedback. 
E)  Do the FAIR test,proofread,and get feedback. 
A)  Do a grammar check and spell check. 
B)  Do a spell check,do the FAIR test,and proofread. 
C)  Do the FAIR test and get feedback. 
D)  Do a spell check,do a grammar check,and get feedback. 
E)  Do the FAIR test,proofread,and get feedback.

Question 18

Describe the three components of the review process for business communications.

Accepted Answer

The three related components of the revi

Question 19

Which task are you most likely to do during the first pass of proofreading?

Accepted Answer

A)  Check for grammatical errors. 
B)  Look for typographical mistakes. 
C)  Imagine how the audience will respond. 
D)  Check for problems with the writing style. 
E)  Look for issues with language mechanics. 
A)  Check for grammatical errors. 
B)  Look for typographical mistakes. 
C)  Imagine how the audience will respond. 
D)  Check for problems with the writing style. 
E)  Look for issues with language mechanics.

Question 20

In order to be concise,you must sometimes leave out relevant information.

Accepted Answer

A) True 
 B)False

Which of the following is most likely to negatively influence readers' perceptions of your credibility?

Long paragraphs in a business message are a sign that the text is well organized.

You are applying the FAIR test to a business message.Which of the following questions are you most likely to ask while analyzing its factual accuracy?

Which of the following statements is the most specific way for a company to convey that it needs to reduce its current workforce by half?

A business message is complete if it

Consider the following statement: "Employee managers can use our motivational tools to motivate their employees to increase productivity." The best way to make this statement concise is to

Anwar's colleague tells him that some of his coworkers believe he has misleading them about his team's expenses.They believe that his reports have concealed the truth.What should Anwar do in his next report to avoid giving his coworkers that impression?

Which of the following guidelines should be followed to ensure that you are creating a complete business message?

To ensure the completeness of a business message,be sure to

One primary cause of overly long paragraphs is placing more than one main idea or topic in a paragraph.

To improve ease of reading when using headings in business documents,

A paragraph should rarely exceed 150 words.

Which of the following choices is a component of the reviewing process?

The typical paragraph length for a business message is

People are most likely to process information quickly when writers use

Your colleague Li has just finished drafting an important business proposal.Now he has asked you for advice on how to review the document.What should you tell him to do?

Describe the three components of the review process for business communications.

Which task are you most likely to do during the first pass of proofreading?

In order to be concise,you must sometimes leave out relevant information.

Establishing Credibility

Interpersonal Communication and Emotional Intelligence

Team Communication and Difficult Conversations

Communicating Across Cultures

Creating Effective Business Messages

E-Mail and Other Traditional Tools for Business Communication

Social Media for Business Communication

Routine Business Messages

Persuasive Messages

Bad-News Messages

Research and Business Proposals and Planning for Business Proposals

Completing Business Proposals and Business Reports

Planning Presentations

Delivering Presentations

Employment Communication

Filters

Exam 6: Improving Readability With Style and Design

Which of the following is most likely to negatively influence readers' perceptions of your credibility?

Long paragraphs in a business message are a sign that the text is well organized.

You are applying the FAIR test to a business message.Which of the following questions are you most likely to ask while analyzing its factual accuracy?

Which of the following statements is the most specific way for a company to convey that it needs to reduce its current workforce by half?

A business message is complete if it

Consider the following statement: "Employee managers can use our motivational tools to motivate their employees to increase productivity." The best way to make this statement concise is to

Anwar's colleague tells him that some of his coworkers believe he has misleading them about his team's expenses.They believe that his reports have concealed the truth.What should Anwar do in his next report to avoid giving his coworkers that impression?

Which of the following guidelines should be followed to ensure that you are creating a complete business message?

To ensure the completeness of a business message,be sure to

One primary cause of overly long paragraphs is placing more than one main idea or topic in a paragraph.

To improve ease of reading when using headings in business documents,

A paragraph should rarely exceed 150 words.

Which of the following choices is a component of the reviewing process?

The typical paragraph length for a business message is

People are most likely to process information quickly when writers use

Your colleague Li has just finished drafting an important business proposal.Now he has asked you for advice on how to review the document.What should you tell him to do?

Describe the three components of the review process for business communications.

Which task are you most likely to do during the first pass of proofreading?

In order to be concise,you must sometimes leave out relevant information.

Establishing Credibility

Interpersonal Communication and Emotional Intelligence

Team Communication and Difficult Conversations

Communicating Across Cultures

Creating Effective Business Messages

E-Mail and Other Traditional Tools for Business Communication

Social Media for Business Communication

Routine Business Messages

Persuasive Messages

Bad-News Messages

Research and Business Proposals and Planning for Business Proposals

Completing Business Proposals and Business Reports

Planning Presentations

Delivering Presentations

Employment Communication

Filters