Question 1

Mia's team has been given a group writing assignment.The deadline is three months away.When should the group start working on the project?

Accepted Answer

A)  a week before the deadline 
B)  two weeks before the deadline 
C)  in a month 
D)  in two weeks 
E)  right away 
A)  a week before the deadline 
B)  two weeks before the deadline 
C)  in a month 
D)  in two weeks 
E)  right away

Question 2

List the traits of effective teams.

Accepted Answer

Effective teams build a work culture aro

Question 3

Which of the following is a reason that organizations use virtual teams?

Accepted Answer

A)  to reduce isolation 
B)  to resolve conflict more easily 
C)  to encourage sharing of opinions 
D)  to save money 
E)  to avoid time zone differences 
A)  to reduce isolation 
B)  to resolve conflict more easily 
C)  to encourage sharing of opinions 
D)  to save money 
E)  to avoid time zone differences

Question 4

Jamila is concerned that her virtual teammates are misinterpreting each other's statements because they cannot see facial expressions and gestures.Which of the following possible solutions should Jamila suggest to her team leader?

Accepted Answer

A)  setting up a virtual watercooler 
B)  opening with a contentious question 
C)  taking minutes in real time 
D)  asking team members to avoid multitasking 
E)  using video during the meetings 
A)  setting up a virtual watercooler 
B)  opening with a contentious question 
C)  taking minutes in real time 
D)  asking team members to avoid multitasking 
E)  using video during the meetings

Question 5

High-performing teams go through repeated cycles of disassociation and association.

Accepted Answer

A) True 
 B)False

Question 6

High-performing teams embrace conflict.

Accepted Answer

A) True 
 B)False

Question 7

What impact does 2-D diversity have on a company?

Accepted Answer

A)  The company is more likely to increase its market share. 
B)  The company is more likely to experience damaging conflict. 
C)  The company is less likely to have a "speak-up culture." 
D)  The company is less likely to have access to a variety of perspectives. 
E)  The company is more likely to suffer significant financial losses. 
A)  The company is more likely to increase its market share. 
B)  The company is more likely to experience damaging conflict. 
C)  The company is less likely to have a "speak-up culture." 
D)  The company is less likely to have access to a variety of perspectives. 
E)  The company is more likely to suffer significant financial losses.

Question 8

The message-delivery stance can help you keep emotionally charged conversations productive.

Accepted Answer

A) True 
 B)False

Question 9

Sally attends a meeting that focuses on brainstorming how to solve a particular problem.The agenda is fluid,and the team adjusts the time it spends on various tasks as needed.This is an example of a coordination meeting.

Accepted Answer

A) True 
 B)False

Question 10

What is one of the fastest ways to increase trust among team members who don't know each other well?

Accepted Answer

A)  having the team plan an event 
B)  having members share a workspace 
C)  keeping the team small 
D)  limiting the number of meetings 
E)  encouraging self-disclosure 
A)  having the team plan an event 
B)  having members share a workspace 
C)  keeping the team small 
D)  limiting the number of meetings 
E)  encouraging self-disclosure

Question 11

One of the unique challenges of working in virtual teams is the inability to gain information by reading nonverbal cues.

Accepted Answer

A) True 
 B)False

Question 12

Briefly explain the four stages of team formation.

Accepted Answer

Teams go through four natural stages to

Question 13

When team members experience conflict because they are trying to make sense of competing ideas about how the team should work,they are in the storming stage of team development.

Accepted Answer

A) True 
 B)False

Question 14

The number of collaboration technologies available can present a challenge to virtual teams.

Accepted Answer

A) True 
 B)False

Question 15

Which stage of team development do virtual teams sometimes skip?

Accepted Answer

A)  forming 
B)  storming 
C)  norming 
D)  performing 
E)  reforming 
A)  forming 
B)  storming 
C)  norming 
D)  performing 
E)  reforming

Question 16

Which of the following scenarios illustrates how an effective team works?

Accepted Answer

A)  Kelly,Bob,and Jill have learned that conflict wastes their time. 
B)  Ken disagrees with what Rami and Angela are planning,but he decides to keep quiet and see how it works out. 
C)  Debby,Claire,and Adam are so dedicated to getting the job done that they never have meetings. 
D)  Leah,Ray,and Ernesto spend time each day talking about their goals and values. 
E)  Maria,Nirupa,and Glen make sure to spend at least half of their meeting time discussing their favorite baseball team. 
A)  Kelly,Bob,and Jill have learned that conflict wastes their time. 
B)  Ken disagrees with what Rami and Angela are planning,but he decides to keep quiet and see how it works out. 
C)  Debby,Claire,and Adam are so dedicated to getting the job done that they never have meetings. 
D)  Leah,Ray,and Ernesto spend time each day talking about their goals and values. 
E)  Maria,Nirupa,and Glen make sure to spend at least half of their meeting time discussing their favorite baseball team.

Question 17

Which of the following would be the most productive time to schedule a meeting?

Accepted Answer

A)  2:00 p.m.Thursday 
B)  4:00 p.m.Wednesday 
C)  10:00 a.m.Tuesday 
D)  Noon Monday 
E)  10:00 a.m.Friday 
A)  2:00 p.m.Thursday 
B)  4:00 p.m.Wednesday 
C)  10:00 a.m.Tuesday 
D)  Noon Monday 
E)  10:00 a.m.Friday

Question 18

A pharmaceutical company has a weekly meeting.Every week,the meeting starts with a story about a research breakthrough.What is the most likely reason for this tradition?

Accepted Answer

A)  to help the employees get to know each other 
B)  to encourage employees to relate to senior management 
C)  to establish a conversational tone 
D)  to teach employees how to work as a team 
E)  to remind employees of their common sense of purpose 
A)  to help the employees get to know each other 
B)  to encourage employees to relate to senior management 
C)  to establish a conversational tone 
D)  to teach employees how to work as a team 
E)  to remind employees of their common sense of purpose

Question 19

Erik is a manager who organizes his department into teams at the beginning of September.By December,he worries because the teams are still having conflict and do not seem very productive.What would be the best advice to give Erik?

Accepted Answer

A)  Conclude that his workers are not team-oriented people.Abandon the experiment before work falls further behind. 
B)  Be patient because the teams are in the storming stage.Give them time to reach the norming and performing stages. 
C)  Conclude that he made a mistake in the makeup of the teams.Reassign people to new teams and start over. 
D)  Be patient because the teams are in the norming stage.Give them time to reach the more productive performing stage. 
E)  Conclude that the teams are spending too little time on work.Start to sit in meetings and direct activities. 
A)  Conclude that his workers are not team-oriented people.Abandon the experiment before work falls further behind. 
B)  Be patient because the teams are in the storming stage.Give them time to reach the norming and performing stages. 
C)  Conclude that he made a mistake in the makeup of the teams.Reassign people to new teams and start over. 
D)  Be patient because the teams are in the norming stage.Give them time to reach the more productive performing stage. 
E)  Conclude that the teams are spending too little time on work.Start to sit in meetings and direct activities.

Question 20

Which of the following statements is an example of disagreeing diplomatically?

Accepted Answer

A)  You always interrupt me when I try to explain my reasons. 
B)  Your methods never work,but you refuse to give mine a chance. 
C)  I know I'm right about this,and I can prove it to you. 
D)  This is an issue of policy,not personal interpretation. 
E)  I feel that I did not have a chance to explain my actions. 
A)  You always interrupt me when I try to explain my reasons. 
B)  Your methods never work,but you refuse to give mine a chance. 
C)  I know I'm right about this,and I can prove it to you. 
D)  This is an issue of policy,not personal interpretation. 
E)  I feel that I did not have a chance to explain my actions.

Mia's team has been given a group writing assignment.The deadline is three months away.When should the group start working on the project?

List the traits of effective teams.

Which of the following is a reason that organizations use virtual teams?

Jamila is concerned that her virtual teammates are misinterpreting each other's statements because they cannot see facial expressions and gestures.Which of the following possible solutions should Jamila suggest to her team leader?

High-performing teams go through repeated cycles of disassociation and association.

High-performing teams embrace conflict.

What impact does 2-D diversity have on a company?

The message-delivery stance can help you keep emotionally charged conversations productive.

Sally attends a meeting that focuses on brainstorming how to solve a particular problem.The agenda is fluid,and the team adjusts the time it spends on various tasks as needed.This is an example of a coordination meeting.

What is one of the fastest ways to increase trust among team members who don't know each other well?

One of the unique challenges of working in virtual teams is the inability to gain information by reading nonverbal cues.

Briefly explain the four stages of team formation.

When team members experience conflict because they are trying to make sense of competing ideas about how the team should work,they are in the storming stage of team development.

The number of collaboration technologies available can present a challenge to virtual teams.

Which stage of team development do virtual teams sometimes skip?

Which of the following scenarios illustrates how an effective team works?

Which of the following would be the most productive time to schedule a meeting?

A pharmaceutical company has a weekly meeting.Every week,the meeting starts with a story about a research breakthrough.What is the most likely reason for this tradition?

Erik is a manager who organizes his department into teams at the beginning of September.By December,he worries because the teams are still having conflict and do not seem very productive.What would be the best advice to give Erik?

Which of the following statements is an example of disagreeing diplomatically?

Establishing Credibility

Interpersonal Communication and Emotional Intelligence

Communicating Across Cultures

Creating Effective Business Messages

Improving Readability With Style and Design

E-Mail and Other Traditional Tools for Business Communication

Social Media for Business Communication

Routine Business Messages

Persuasive Messages

Bad-News Messages

Research and Business Proposals and Planning for Business Proposals

Completing Business Proposals and Business Reports

Planning Presentations

Delivering Presentations

Employment Communication

Filters

Exam 3: Team Communication and Difficult Conversations

Mia's team has been given a group writing assignment.The deadline is three months away.When should the group start working on the project?

List the traits of effective teams.

Which of the following is a reason that organizations use virtual teams?

Jamila is concerned that her virtual teammates are misinterpreting each other's statements because they cannot see facial expressions and gestures.Which of the following possible solutions should Jamila suggest to her team leader?

High-performing teams go through repeated cycles of disassociation and association.

High-performing teams embrace conflict.

What impact does 2-D diversity have on a company?

The message-delivery stance can help you keep emotionally charged conversations productive.

Sally attends a meeting that focuses on brainstorming how to solve a particular problem.The agenda is fluid,and the team adjusts the time it spends on various tasks as needed.This is an example of a coordination meeting.

What is one of the fastest ways to increase trust among team members who don't know each other well?

One of the unique challenges of working in virtual teams is the inability to gain information by reading nonverbal cues.

Briefly explain the four stages of team formation.

When team members experience conflict because they are trying to make sense of competing ideas about how the team should work,they are in the storming stage of team development.

The number of collaboration technologies available can present a challenge to virtual teams.

Which stage of team development do virtual teams sometimes skip?

Which of the following scenarios illustrates how an effective team works?

Which of the following would be the most productive time to schedule a meeting?

A pharmaceutical company has a weekly meeting.Every week,the meeting starts with a story about a research breakthrough.What is the most likely reason for this tradition?

Erik is a manager who organizes his department into teams at the beginning of September.By December,he worries because the teams are still having conflict and do not seem very productive.What would be the best advice to give Erik?

Which of the following statements is an example of disagreeing diplomatically?

Establishing Credibility

Interpersonal Communication and Emotional Intelligence

Communicating Across Cultures

Creating Effective Business Messages

Improving Readability With Style and Design

E-Mail and Other Traditional Tools for Business Communication

Social Media for Business Communication

Routine Business Messages

Persuasive Messages

Bad-News Messages

Research and Business Proposals and Planning for Business Proposals

Completing Business Proposals and Business Reports

Planning Presentations

Delivering Presentations

Employment Communication

Filters