Question 1

During group writing projects,it is important not to waste time discussing roles and contributions.

Accepted Answer

A) True 
 B)False

Question 2

Research has shown that teams that have less dissent during meetings reach higher-quality decisions.

Accepted Answer

A) True 
 B)False

Question 3

What is a virtual watercooler?

Accepted Answer

A)  a virtual place to record team goals,assignments,and projects 
B)  a social media space where virtual team members can interact spontaneously 
C)  a database of all the agendas and minutes from a virtual team's meetings 
D)  a social collaboration tool that allows virtual team members to work together easily 
E)  a virtual collaboration tool that adjusts for time zone and language differences 
A)  a virtual place to record team goals,assignments,and projects 
B)  a social media space where virtual team members can interact spontaneously 
C)  a database of all the agendas and minutes from a virtual team's meetings 
D)  a social collaboration tool that allows virtual team members to work together easily 
E)  a virtual collaboration tool that adjusts for time zone and language differences

Question 4

Which of the following practices helps to increase buy-in from virtual meeting participants?

Accepted Answer

A)  running the meeting efficiently 
B)  multitasking during meetings 
C)  taking minutes in real time 
D)  opening with a contentious question 
E)  preparing how to state views ahead of time 
A)  running the meeting efficiently 
B)  multitasking during meetings 
C)  taking minutes in real time 
D)  opening with a contentious question 
E)  preparing how to state views ahead of time

Question 5

Which of the following describes a team in the forming stage of team development?

Accepted Answer

A)  All four members of the team discuss what the team roles and goals should be. 
B)  Nick and Julie present alternate ways of assigning work,and the team debates the issue. 
C)  Nick,Julie,Raul,and Ming take turns sharing their background with the others. 
D)  The four group members work at their assigned tasks efficiently and work together as needed. 
E)  Nick and Ming draft a work plan,while Raul and Julie write guidelines for the group to consider. 
A)  All four members of the team discuss what the team roles and goals should be. 
B)  Nick and Julie present alternate ways of assigning work,and the team debates the issue. 
C)  Nick,Julie,Raul,and Ming take turns sharing their background with the others. 
D)  The four group members work at their assigned tasks efficiently and work together as needed. 
E)  Nick and Ming draft a work plan,while Raul and Julie write guidelines for the group to consider.

Question 6

Which of the following is the best opening for a difficult conversation?

Accepted Answer

A)  We need to discuss the way you let your team members down on the last project. 
B)  I really want to understand what went wrong and find a solution we both can accept. 
C)  Your work has suffered lately,and I want to make some suggestions for improvement. 
D)  What were you thinking when you made that proposal in the group meeting? 
E)  You have been demonstrating a bad attitude lately,and I would like to know why. 
A)  We need to discuss the way you let your team members down on the last project. 
B)  I really want to understand what went wrong and find a solution we both can accept. 
C)  Your work has suffered lately,and I want to make some suggestions for improvement. 
D)  What were you thinking when you made that proposal in the group meeting? 
E)  You have been demonstrating a bad attitude lately,and I would like to know why.

Question 7

Janet's team is working on a group document,which they store in a FTP system on the company server.On Friday,Claire and Malik download the document at the same time,and each makes edits.Malik uploads his document first.When Claire uploads her copy of the document,she erases all of Malik's work.What went wrong?

Accepted Answer

A)  Team members did not use the same word processing program. 
B)  The team did not assign its members clear responsibilities. 
C)  The team did not have a system to handle version control. 
D)  Team members were not clear about the purpose of the revision. 
E)  The team did not consider the needs of the audience. 
A)  Team members did not use the same word processing program. 
B)  The team did not assign its members clear responsibilities. 
C)  The team did not have a system to handle version control. 
D)  Team members were not clear about the purpose of the revision. 
E)  The team did not consider the needs of the audience.

Question 8

Your team is facing an aggressive deadline for a group writing project.Which of the following will be most helpful in ensuring that the project stays on track?

Accepted Answer

A)  investing in good virtual communication technology 
B)  giving one team member few tasks so he or she can help others 
C)  trading tasks regularly to keep ideas fresh 
D)  regularly holding real-time conversations about the project 
E)  working independently as much as possible to avoid wasting time 
A)  investing in good virtual communication technology 
B)  giving one team member few tasks so he or she can help others 
C)  trading tasks regularly to keep ideas fresh 
D)  regularly holding real-time conversations about the project 
E)  working independently as much as possible to avoid wasting time

Question 9

The most important stage of group writing is the drafting stage.

Accepted Answer

A) True 
 B)False

Question 10

Which of the following is characteristic of the norming stage of team development?

Accepted Answer

A)  Team members get to know each other and try to gain acceptance. 
B)  Team members share competing ideas about the task and roles,and conflict occurs. 
C)  Team members easily manage to reach consensus even when there is conflict. 
D)  Team members are still uncertain about what is required of them. 
E)  Team members agree upon mutual goals and individual responsibilities. 
A)  Team members get to know each other and try to gain acceptance. 
B)  Team members share competing ideas about the task and roles,and conflict occurs. 
C)  Team members easily manage to reach consensus even when there is conflict. 
D)  Team members are still uncertain about what is required of them. 
E)  Team members agree upon mutual goals and individual responsibilities.

Question 11

Oscar starts his meetings by describing the procedures he wants people to follow while taking part in the discussion and explaining what topics must be kept confidential.By doing this,Oscar is providing

Accepted Answer

A)  agenda items. 
B)  minutes. 
C)  consensus. 
D)  ground rules. 
E)  action items. 
A)  agenda items. 
B)  minutes. 
C)  consensus. 
D)  ground rules. 
E)  action items.

Question 12

High self-awareness is crucial for handling difficult conversations successfully.

Accepted Answer

A) True 
 B)False

Question 13

_____ is the psychological bonding that occurs between people and their ideas.

Accepted Answer

A)  Consolidation 
B)  Association 
C)  Disassociation 
D)  Formation 
E)  Reflection 
A)  Consolidation 
B)  Association 
C)  Disassociation 
D)  Formation 
E)  Reflection

Question 14

You are working with your team on a group writing project.Which of the following can help you define your contributions and time commitments?

Accepted Answer

A)  version control technology 
B)  a team charter 
C)  virtual communication technologies 
D)  a virtual watercooler 
E)  a self-disclosure exercise 
A)  version control technology 
B)  a team charter 
C)  virtual communication technologies 
D)  a virtual watercooler 
E)  a self-disclosure exercise

Question 15

Why is disagreeing diplomatically an important component of managing difficult conversations?

Accepted Answer

Difficult conversations involve differen

During group writing projects,it is important not to waste time discussing roles and contributions.

Research has shown that teams that have less dissent during meetings reach higher-quality decisions.

What is a virtual watercooler?

Which of the following practices helps to increase buy-in from virtual meeting participants?

Which of the following describes a team in the forming stage of team development?

Which of the following is the best opening for a difficult conversation?

Your team is facing an aggressive deadline for a group writing project.Which of the following will be most helpful in ensuring that the project stays on track?

The most important stage of group writing is the drafting stage.

Which of the following is characteristic of the norming stage of team development?

Oscar starts his meetings by describing the procedures he wants people to follow while taking part in the discussion and explaining what topics must be kept confidential.By doing this,Oscar is providing

High self-awareness is crucial for handling difficult conversations successfully.

_____ is the psychological bonding that occurs between people and their ideas.

You are working with your team on a group writing project.Which of the following can help you define your contributions and time commitments?

Why is disagreeing diplomatically an important component of managing difficult conversations?

Establishing Credibility

Interpersonal Communication and Emotional Intelligence

Communicating Across Cultures

Creating Effective Business Messages

Improving Readability With Style and Design

E-Mail and Other Traditional Tools for Business Communication

Social Media for Business Communication

Routine Business Messages

Persuasive Messages

Bad-News Messages

Research and Business Proposals and Planning for Business Proposals

Completing Business Proposals and Business Reports

Planning Presentations

Delivering Presentations

Employment Communication

Filters

Exam 3: Team Communication and Difficult Conversations

During group writing projects,it is important not to waste time discussing roles and contributions.

Research has shown that teams that have less dissent during meetings reach higher-quality decisions.

What is a virtual watercooler?

Which of the following practices helps to increase buy-in from virtual meeting participants?

Which of the following describes a team in the forming stage of team development?

Which of the following is the best opening for a difficult conversation?

Your team is facing an aggressive deadline for a group writing project.Which of the following will be most helpful in ensuring that the project stays on track?

The most important stage of group writing is the drafting stage.

Which of the following is characteristic of the norming stage of team development?

Oscar starts his meetings by describing the procedures he wants people to follow while taking part in the discussion and explaining what topics must be kept confidential.By doing this,Oscar is providing

High self-awareness is crucial for handling difficult conversations successfully.

_____ is the psychological bonding that occurs between people and their ideas.

You are working with your team on a group writing project.Which of the following can help you define your contributions and time commitments?

Why is disagreeing diplomatically an important component of managing difficult conversations?

Establishing Credibility

Interpersonal Communication and Emotional Intelligence

Communicating Across Cultures

Creating Effective Business Messages

Improving Readability With Style and Design

E-Mail and Other Traditional Tools for Business Communication

Social Media for Business Communication

Routine Business Messages

Persuasive Messages

Bad-News Messages

Research and Business Proposals and Planning for Business Proposals

Completing Business Proposals and Business Reports

Planning Presentations

Delivering Presentations

Employment Communication

Filters