Question 1

Which of the eight dimensions of quality is a measure of product life?

Accepted Answer

A) Reliability 
B) Durability 
C) Serviceability 
D) Performance 
E) Perceived quality 
A) Reliability 
B) Durability 
C) Serviceability 
D) Performance 
E) Perceived quality

Question 2

Ford recently mandated higher quality standards for all of the parts that it buys from suppliers.This is an example of which major component of a total quality management strategy?

Accepted Answer

A) Technology 
B) Materials 
C) Employee involvement 
D) Methods 
E) Operations 
A) Technology 
B) Materials 
C) Employee involvement 
D) Methods 
E) Operations

Question 3

Which of the following would seem especially appropriate for firms using a just-in-time inventory system?

Accepted Answer

A) A broad customer base 
B) Substantial amounts of warehouse space 
C) Multiple sources of supply 
D) Good distribution systems 
E) Computer-assisted manufacturing 
A) A broad customer base 
B) Substantial amounts of warehouse space 
C) Multiple sources of supply 
D) Good distribution systems 
E) Computer-assisted manufacturing

Question 4

Unmanned aircraft are increasingly sent into combat instead of piloted aircraft.This is an example of

Accepted Answer

A) CAD. 
B) CAM. 
C) FMS. 
D) robotics. 
E) JOT. 
A) CAD. 
B) CAM. 
C) FMS. 
D) robotics. 
E) JOT.

Question 5

____________________ is the set of processes and systems used by organizations to convert resources into products and services.

Accepted Answer

The answer of ____________________ is the set of processes and...

Question 6

The United States has one of the highest levels of ____________________ in the world.

Accepted Answer

The answer of The United States has one of the...

Question 7

Define the term quality,and briefly describe the eight dimensions of quality listed in the text.

Accepted Answer

Quality can be defined as the degree of

Question 8

Which of the following statements about the importance of productivity is TRUE?

Accepted Answer

A) It is important to a firm's profitability. 
B) It is important to a firm's ability to survive. 
C) It contributes to our overall quality of life. 
D) It contributes to a country's standard of living. 
E) All of these choices 
A) It is important to a firm's profitability. 
B) It is important to a firm's ability to survive. 
C) It contributes to our overall quality of life. 
D) It contributes to a country's standard of living. 
E) All of these choices

Question 9

A ____ organization is one that transforms resources into an intangible output and creates time or place utility for its customers.

Accepted Answer

A) manufacturing 
B) distribution 
C) service 
D) retailing 
E) not-for-profit 
A) manufacturing 
B) distribution 
C) service 
D) retailing 
E) not-for-profit

Question 10

When General Mills looked for ideas on how to reduce the time it took to convert its production lines from one cereal to another,it sent a team to observe the pit crews at the Indianapolis 500.As a result of using ____,General Mills cut its plant changeover time by more than 50 percent.

Accepted Answer

A) benchmarking 
B) conformance sampling 
C) acceptance sampling 
D) in-process sampling 
E) outsourcing 
A) benchmarking 
B) conformance sampling 
C) acceptance sampling 
D) in-process sampling 
E) outsourcing

Question 11

Which of the following is one of the dimensions that can be used to assess or evaluate quality?

Accepted Answer

A) Reliability 
B) Serviceability 
C) Aesthetics 
D) Durability 
E) All of these choices 
A) Reliability 
B) Serviceability 
C) Aesthetics 
D) Durability 
E) All of these choices

Question 12

There is a Canadian insurance company that provides only one kind of insurance.It insures athletes who have multimillion dollar contracts that must be paid,even if the athlete is injured or in some other way unable to play.Owners buy the insurance policies as a way to protect themselves.When the insurance company decided to specialize in this type of insurance,it made a ____ decision.

Accepted Answer

A) facilities 
B) product-service mix 
C) capacity utilization 
D) product substitutes 
E) human resource mix 
A) facilities 
B) product-service mix 
C) capacity utilization 
D) product substitutes 
E) human resource mix

Question 13

The Limited has a competitive advantage in speed.The product moves from finish good to retail stores in a fraction of the time it takes competitors to do the same thing.Its operations management excels at

Accepted Answer

A) the acquisition of inputs for organizational transformation processes. 
B) the maintenance of quality of work-in-process. 
C) the management of raw materials inventories. 
D) the management of in-process inventories. 
E) the transportation and distribution control system. 
A) the acquisition of inputs for organizational transformation processes. 
B) the maintenance of quality of work-in-process. 
C) the management of raw materials inventories. 
D) the management of in-process inventories. 
E) the transportation and distribution control system.

Question 14

Intel decided the new Itanium chip would replace the Pentium.During the transition,Pentium chips would be cheaper,but once the Itanium facility was operational,Intel would cease manufacture of Pentiums.The decision to cease Pentium production is a decision that most directly involves its

Accepted Answer

A) operations systems. 
B) span of management. 
C) decentralized control. 
D) mission evolution. 
E) ability to use the expectancy theory. 
A) operations systems. 
B) span of management. 
C) decentralized control. 
D) mission evolution. 
E) ability to use the expectancy theory.

Question 15

United Technologies offered to buy Goodrich.This is an example of what kind of an operations decision?

Accepted Answer

A) Product-service mix 
B) Capacity utilization 
C) Technology 
D) Facilities 
E) Human resources 
A) Product-service mix 
B) Capacity utilization 
C) Technology 
D) Facilities 
E) Human resources

Question 16

____________________ has a direct impact on competitiveness,quality,and productivity.

Accepted Answer

The answer of ____________________ has a direct impact on competitiveness,quality,and...

Question 17

The Federal Communications Commission has a list of words broadcasters cannot say on the air.This is a dimension of quality known as

Accepted Answer

A) performance. 
B) conformance. 
C) perceived quality. 
D) serviceability. 
E) reliability. 
A) performance. 
B) conformance. 
C) perceived quality. 
D) serviceability. 
E) reliability.

Question 18

The purchasing agent for Wegmans,a grocery store,would

Accepted Answer

A) be an extremely important part of the company's supply chain management. 
B) order produce, dry goods, and staple goods. 
C) be responsible for buying shelving and display equipment. 
D) worry just as much about having too little inventory as having too much. 
E) All of these choices 
A) be an extremely important part of the company's supply chain management. 
B) order produce, dry goods, and staple goods. 
C) be responsible for buying shelving and display equipment. 
D) worry just as much about having too little inventory as having too much. 
E) All of these choices

Question 19

Welding was one of the first applications for ____________________,and it continues to be the area for most applications.

Accepted Answer

The answer of Welding was one of the first applications...

Question 20

Purchasing management is also called ____________________.

Accepted Answer

The answer of Purchasing management is also called ____________________....

Exam 21: Managing Operations, Quality, and Productivity

Which of the eight dimensions of quality is a measure of product life?

Ford recently mandated higher quality standards for all of the parts that it buys from suppliers.This is an example of which major component of a total quality management strategy?

Which of the following would seem especially appropriate for firms using a just-in-time inventory system?

Unmanned aircraft are increasingly sent into combat instead of piloted aircraft.This is an example of

____________________ is the set of processes and systems used by organizations to convert resources into products and services.

The United States has one of the highest levels of ____________________ in the world.

Define the term quality,and briefly describe the eight dimensions of quality listed in the text.

Which of the following statements about the importance of productivity is TRUE?

A ____ organization is one that transforms resources into an intangible output and creates time or place utility for its customers.

When General Mills looked for ideas on how to reduce the time it took to convert its production lines from one cereal to another,it sent a team to observe the pit crews at the Indianapolis 500.As a result of using ____,General Mills cut its plant changeover time by more than 50 percent.

Which of the following is one of the dimensions that can be used to assess or evaluate quality?

The Limited has a competitive advantage in speed.The product moves from finish good to retail stores in a fraction of the time it takes competitors to do the same thing.Its operations management excels at

Intel decided the new Itanium chip would replace the Pentium.During the transition,Pentium chips would be cheaper,but once the Itanium facility was operational,Intel would cease manufacture of Pentiums.The decision to cease Pentium production is a decision that most directly involves its

United Technologies offered to buy Goodrich.This is an example of what kind of an operations decision?

____________________ has a direct impact on competitiveness,quality,and productivity.

The Federal Communications Commission has a list of words broadcasters cannot say on the air.This is a dimension of quality known as

The purchasing agent for Wegmans,a grocery store,would

Welding was one of the first applications for ____________________,and it continues to be the area for most applications.

Purchasing management is also called ____________________.

Managing and the Managers Job

Traditional and Contemporary Issues and Challenges

The Environment and Culture of Organizations

The Ethical and Social Environment

The Global Environment

The Multicultural Environment

Basic Elements of Planning and Decision Making

Managing Strategy and Strategic Planning

Managing Decision Making and Problem Solving

Managing New Venture Formation and Entrepreneurship

Basic Elements of Organizing

Managing Organization Design

Managing Organization Change and Innovation

Managing Human Resources in Organizations

Basic Elements of Individual Behavior in Organizations

Managing Employee Motivation and Performance

Managing Leadership and Influence Processes

Managing Interpersonal Relations and Communication

Managing Work Groups and Teams

Basic Elements of Control

Managing Information and Information Technology

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