Question 1

Define productivity.List and briefly describe the various levels of productivity.

Accepted Answer

Productivity is a measure of the efficie

Question 2

The problems that operations managers face generally revolve around issues related to

Accepted Answer

A) hiring and retaining qualified employees. 
B) planning and structuring the workforce. 
C) marketing and distributing finished goods. 
D) the acquisition and utilization of resources for conversion. 
E) research and development related to new technology. 
A) hiring and retaining qualified employees. 
B) planning and structuring the workforce. 
C) marketing and distributing finished goods. 
D) the acquisition and utilization of resources for conversion. 
E) research and development related to new technology.

Question 3

The ____________________ decision involves choosing the amount of products,services,or both that can be produced by the organization.

Accepted Answer

The answer of The ____________________ decision involves choosing the amount...

Question 4

Which of the following questions are concerned with capacity utilization decisions that must be made by operations management?

Accepted Answer

A) How many automobiles do we produce? 
B) How much floor space do we devote to a particular product? 
C) How many tables does my restaurant need? 
D) How much office space does the accounting operation need? 
E) All of these choices 
A) How many automobiles do we produce? 
B) How much floor space do we devote to a particular product? 
C) How many tables does my restaurant need? 
D) How much office space does the accounting operation need? 
E) All of these choices

Question 5

Comment on the following statement: a company selected as the Most Family Friendly Place to Work is an example of an award that is given for quality.

Accepted Answer

The company designated as "Most Family F

Question 6

The Malcolm Baldridge Award is given to companies that make major ____ advancements.

Accepted Answer

A) productivity 
B) operations 
C) quality 
D) technology 
E) strategic 
A) productivity 
B) operations 
C) quality 
D) technology 
E) strategic

Question 7

The text notes that what we now call operations management was once called production management and implies that there are several reasons for the change in nomenclature.Which of the following is NOT one of those reasons?

Accepted Answer

A) The decline in manufacturing in the United States in recent years 
B) Changes in manufacturing processes such as the increased use of robots and other computer-based technology 
C) The increase in the size and importance of the service sector in the U.S.economy 
D) Drastic increases in foreign competition and the subsequent effects it has had on U.S.firms 
E) The fact that many of the tools and techniques used in manufacturing can also be used in the service sector 
A) The decline in manufacturing in the United States in recent years 
B) Changes in manufacturing processes such as the increased use of robots and other computer-based technology 
C) The increase in the size and importance of the service sector in the U.S.economy 
D) Drastic increases in foreign competition and the subsequent effects it has had on U.S.firms 
E) The fact that many of the tools and techniques used in manufacturing can also be used in the service sector

Question 8

Heather's boss has just given her the responsibility of developing a new line of protective gear for kayakers.However,he warned her that the time available for development is not as long as she would probably like.What should Heather use to speed up the development process?

Accepted Answer

A) Robotics 
B) Computer-aided design 
C) Computer-integrated manufacturing 
D) Computer-aided manufacturing 
E) Flexible manufacturing systems 
A) Robotics 
B) Computer-aided design 
C) Computer-integrated manufacturing 
D) Computer-aided manufacturing 
E) Flexible manufacturing systems

Question 9

Statistical quality control is

Accepted Answer

A) a computerized quality control monitoring service. 
B) a team approach to quality control. 
C) useful only in determining completed items to reject. 
D) most useful in service organizations. 
E) a set of specific statistical techniques used to monitor quality control. 
A) a computerized quality control monitoring service. 
B) a team approach to quality control. 
C) useful only in determining completed items to reject. 
D) most useful in service organizations. 
E) a set of specific statistical techniques used to monitor quality control.

Question 10

Calphalon makes pots and pans using similar techniques but each in their own family of product,like nonstick,stick or copper.This is an example of a ____ layout.

Accepted Answer

A) product 
B) fixed-position 
C) cellular 
D) functional 
E) process 
A) product 
B) fixed-position 
C) cellular 
D) functional 
E) process

Question 11

Briefly discuss the pros and cons of JIT.

Accepted Answer

Just-in-time (JIT) is a production strat

Question 12

Productivity computations that deal with only one category at a time are called ____________________ ratios.

Accepted Answer

The answer of Productivity computations that deal with only one...

Question 13

Which of the following factors is NOT included in the formula for computing total factor productivity?

Accepted Answer

A) Cost of labor 
B) Cost of capital 
C) Cost of materials 
D) Cost of energy inputs 
E) Cost of inflation 
A) Cost of labor 
B) Cost of capital 
C) Cost of materials 
D) Cost of energy inputs 
E) Cost of inflation

Question 14

Rich is comparing the quality and features of Facebook to those on Google+.This is an example of the ____ of quality.

Accepted Answer

A) relative nature 
B) absolute nature 
C) conformance dimension 
D) price dimension 
E) aesthetic nature 
A) relative nature 
B) absolute nature 
C) conformance dimension 
D) price dimension 
E) aesthetic nature

Question 15

Habitat for Humanity uses a cellular layout when building homes.

Accepted Answer

A) True 
 B)False

Question 16

When Intel assesses the productivity of each of its chip plants,it is determining ____ productivity.

Accepted Answer

A) unit 
B) individual 
C) company 
D) industry 
E) functional 
A) unit 
B) individual 
C) company 
D) industry 
E) functional

Question 17

Which of the following is a type of inventory that must be controlled by a manufacturing organization?

Accepted Answer

A) Raw materials 
B) In-transit 
C) Work-in-process 
D) Finished goods 
E) All of these choices 
A) Raw materials 
B) In-transit 
C) Work-in-process 
D) Finished goods 
E) All of these choices

Question 18

Which of the following statements about the effects of automation on employees is TRUE?

Accepted Answer

A) In the long run, automation will create more jobs than are lost because of it. 
B) The majority of the workers will lose their jobs when automation is used. 
C) More employees will be needed immediately after automation is implemented, but eventually the number required will decrease. 
D) There is no way to judge before implementation how many workers will be needed. 
E) Many of the workers now performing the jobs will be unable to perform the new automated jobs and will therefore be fired. 
A) In the long run, automation will create more jobs than are lost because of it. 
B) The majority of the workers will lose their jobs when automation is used. 
C) More employees will be needed immediately after automation is implemented, but eventually the number required will decrease. 
D) There is no way to judge before implementation how many workers will be needed. 
E) Many of the workers now performing the jobs will be unable to perform the new automated jobs and will therefore be fired.

Question 19

____________________ is at the core of what organizations do as they add value and create products and services.

Accepted Answer

Operations

Question 20

The productivity of a country is the ____________________ productivity.

Accepted Answer

The answer of The productivity of a country is the...

Exam 21: Managing Operations, Quality, and Productivity

Define productivity.List and briefly describe the various levels of productivity.

The problems that operations managers face generally revolve around issues related to

The ____________________ decision involves choosing the amount of products,services,or both that can be produced by the organization.

Which of the following questions are concerned with capacity utilization decisions that must be made by operations management?

Comment on the following statement: a company selected as the Most Family Friendly Place to Work is an example of an award that is given for quality.

The Malcolm Baldridge Award is given to companies that make major ____ advancements.

The text notes that what we now call operations management was once called production management and implies that there are several reasons for the change in nomenclature.Which of the following is NOT one of those reasons?

Heather's boss has just given her the responsibility of developing a new line of protective gear for kayakers.However,he warned her that the time available for development is not as long as she would probably like.What should Heather use to speed up the development process?

Statistical quality control is

Calphalon makes pots and pans using similar techniques but each in their own family of product,like nonstick,stick or copper.This is an example of a ____ layout.

Briefly discuss the pros and cons of JIT.

Productivity computations that deal with only one category at a time are called ____________________ ratios.

Which of the following factors is NOT included in the formula for computing total factor productivity?

Rich is comparing the quality and features of Facebook to those on Google+.This is an example of the ____ of quality.

Habitat for Humanity uses a cellular layout when building homes.

When Intel assesses the productivity of each of its chip plants,it is determining ____ productivity.

Which of the following is a type of inventory that must be controlled by a manufacturing organization?

Which of the following statements about the effects of automation on employees is TRUE?

____________________ is at the core of what organizations do as they add value and create products and services.

The productivity of a country is the ____________________ productivity.

Managing and the Managers Job

Traditional and Contemporary Issues and Challenges

The Environment and Culture of Organizations

The Ethical and Social Environment

The Global Environment

The Multicultural Environment

Basic Elements of Planning and Decision Making

Managing Strategy and Strategic Planning

Managing Decision Making and Problem Solving

Managing New Venture Formation and Entrepreneurship

Basic Elements of Organizing

Managing Organization Design

Managing Organization Change and Innovation

Managing Human Resources in Organizations

Basic Elements of Individual Behavior in Organizations

Managing Employee Motivation and Performance

Managing Leadership and Influence Processes

Managing Interpersonal Relations and Communication

Managing Work Groups and Teams

Basic Elements of Control

Managing Information and Information Technology

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