Question 1

Which of the following factors is NOT a consideration when determining the capacity utilization required in an operations system?

Accepted Answer

A) Technology 
B) Demand 
C) Variation in demand 
D) Required flexibility 
E) Conversion capacity 
A) Technology 
B) Demand 
C) Variation in demand 
D) Required flexibility 
E) Conversion capacity

Question 2

____ is a comprehensive,organization-wide strategy for improving product and/or service quality on a systematic and continuous basis.

Accepted Answer

A) Total quality management 
B) Statistical quality control 
C) Benchmarking 
D) Total factor productivity 
E) Synergistic effectiveness 
A) Total quality management 
B) Statistical quality control 
C) Benchmarking 
D) Total factor productivity 
E) Synergistic effectiveness

Question 3

Differentiate between computer-aided design,computer-aided manufacturing,and computer-integrated manufacturing.

Accepted Answer

Computer-aided design (CAD) is the use o

Question 4

Shopping malls bring together the customer and the product.They create ____________________ utility.

Accepted Answer

The answer of Shopping malls bring together the customer and...

Question 5

Which of the following is NOT a current use for robotics?

Accepted Answer

A) Loan approval 
B) Brain surgery 
C) Agriculture 
D) Police work 
E) Jewelry engraving 
A) Loan approval 
B) Brain surgery 
C) Agriculture 
D) Police work 
E) Jewelry engraving

Question 6

Describe how the improvement of service technology has affected you.

Accepted Answer

The improvement of service technology ha

Question 7

One of the major tasks for movies like The Chronicles of Narnia is to create costumes for various species that reflect the mythical persona and that can be worn by humans for lengthy periods of time.____ could be used to speed up the development process.

Accepted Answer

A) Robotics 
B) Computer-aided design 
C) Computer-integrated manufacturing 
D) Computer-aided manufacturing 
E) Flexible manufacturing systems 
A) Robotics 
B) Computer-aided design 
C) Computer-integrated manufacturing 
D) Computer-aided manufacturing 
E) Flexible manufacturing systems

Question 8

____________________ layouts are used in operations settings that create a variety of products.

Accepted Answer

The answer of ____________________ layouts are used in operations settings...

Question 9

Operations managers must specifically address both ____ when setting up an operations system.

Accepted Answer

A) technology and layout 
B) location and layout 
C) quality and technology 
D) flexibility and product cost 
E) layout and flexibility 
A) technology and layout 
B) location and layout 
C) quality and technology 
D) flexibility and product cost 
E) layout and flexibility

Question 10

Which of the following is NOT an important part of automation?

Accepted Answer

A) Feedback 
B) Information 
C) Plotters 
D) Sensors 
E) Control mechanisms 
A) Feedback 
B) Information 
C) Plotters 
D) Sensors 
E) Control mechanisms

Question 11

GE offers an eight-hour seminar based on its six sigma quality program,which aims for only one defect per 1,000,000-unit production run,to employees in its new facility in Brazil.This example focuses on which component of the quality management strategy?

Accepted Answer

A) Technology 
B) Materials 
C) Employee involvement 
D) Methods 
E) Operations 
A) Technology 
B) Materials 
C) Employee involvement 
D) Methods 
E) Operations

Question 12

List and briefly describe methods discussed in the text for improving productivity.

Accepted Answer

The text discusses several methods for i

Question 13

Restaurants are in which industry?

Accepted Answer

A) Manufacturing 
B) Distribution 
C) Service 
D) Retailing 
E) Not-for-profit 
A) Manufacturing 
B) Distribution 
C) Service 
D) Retailing 
E) Not-for-profit

Question 14

Quality is both an absolute and a relative concept.

Accepted Answer

A) True 
 B)False

Question 15

On your way home from class,you stopped at the student center to get some money from an automatic teller.Which of the following best describes the machine you used?

Accepted Answer

A) An advancement in manufacturing technology 
B) Computer-aided design 
C) Computer-aided manufacturing 
D) Computer-assisted technology 
E) An advancement in service technology 
A) An advancement in manufacturing technology 
B) Computer-aided design 
C) Computer-aided manufacturing 
D) Computer-assisted technology 
E) An advancement in service technology

Question 16

A six sigma defect rate is six standard deviations above the mean rate.

Accepted Answer

A) True 
 B)False

Question 17

Which of the following organizations creates form utility?

Accepted Answer

A) Etrade 
B) Haldeman Ford dealership 
C) UPS 
D) Audi 
E) Continental Airlines 
A) Etrade 
B) Haldeman Ford dealership 
C) UPS 
D) Audi 
E) Continental Airlines

Question 18

Which of the following factors was largely responsible for the fact that the entire U.S.economy did not mirror declines in the manufacturing sector during the 1970s?

Accepted Answer

A) Automation of factories 
B) Growth of the service sector 
C) Improved foreign trade balances 
D) Reduction of long-term interest rates 
E) Low levels of unemployment 
A) Automation of factories 
B) Growth of the service sector 
C) Improved foreign trade balances 
D) Reduction of long-term interest rates 
E) Low levels of unemployment

Question 19

Which of the following statements about productivity is TRUE?

Accepted Answer

A) It is a measure of efficiency. 
B) It is an economic index of value. 
C) It has different levels and forms. 
D) It is related to quality in a positive way. 
E) All of these choices 
A) It is a measure of efficiency. 
B) It is an economic index of value. 
C) It has different levels and forms. 
D) It is related to quality in a positive way. 
E) All of these choices

Question 20

____ is the totality of features and characteristics of a product or service that determines its ability to satisfy stated or implied needs.

Accepted Answer

A) The needs satisfaction index 
B) The operations effectiveness ratio 
C) The productivity/efficiency ratio 
D) Quality 
E) Synergistic effectiveness 
A) The needs satisfaction index 
B) The operations effectiveness ratio 
C) The productivity/efficiency ratio 
D) Quality 
E) Synergistic effectiveness

Exam 21: Managing Operations, Quality, and Productivity

Which of the following factors is NOT a consideration when determining the capacity utilization required in an operations system?

____ is a comprehensive,organization-wide strategy for improving product and/or service quality on a systematic and continuous basis.

Differentiate between computer-aided design,computer-aided manufacturing,and computer-integrated manufacturing.

Shopping malls bring together the customer and the product.They create ____________________ utility.

Which of the following is NOT a current use for robotics?

Describe how the improvement of service technology has affected you.

One of the major tasks for movies like The Chronicles of Narnia is to create costumes for various species that reflect the mythical persona and that can be worn by humans for lengthy periods of time.____ could be used to speed up the development process.

____________________ layouts are used in operations settings that create a variety of products.

Operations managers must specifically address both ____ when setting up an operations system.

Which of the following is NOT an important part of automation?

GE offers an eight-hour seminar based on its six sigma quality program,which aims for only one defect per 1,000,000-unit production run,to employees in its new facility in Brazil.This example focuses on which component of the quality management strategy?

List and briefly describe methods discussed in the text for improving productivity.

Restaurants are in which industry?

Quality is both an absolute and a relative concept.

On your way home from class,you stopped at the student center to get some money from an automatic teller.Which of the following best describes the machine you used?

A six sigma defect rate is six standard deviations above the mean rate.

Which of the following organizations creates form utility?

Which of the following factors was largely responsible for the fact that the entire U.S.economy did not mirror declines in the manufacturing sector during the 1970s?

Which of the following statements about productivity is TRUE?

____ is the totality of features and characteristics of a product or service that determines its ability to satisfy stated or implied needs.

Managing and the Managers Job

Traditional and Contemporary Issues and Challenges

The Environment and Culture of Organizations

The Ethical and Social Environment

The Global Environment

The Multicultural Environment

Basic Elements of Planning and Decision Making

Managing Strategy and Strategic Planning

Managing Decision Making and Problem Solving

Managing New Venture Formation and Entrepreneurship

Basic Elements of Organizing

Managing Organization Design

Managing Organization Change and Innovation

Managing Human Resources in Organizations

Basic Elements of Individual Behavior in Organizations

Managing Employee Motivation and Performance

Managing Leadership and Influence Processes

Managing Interpersonal Relations and Communication

Managing Work Groups and Teams

Basic Elements of Control

Managing Information and Information Technology

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