Exam 21: Managing Operations, Quality, and Productivity

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Wal-Mart replaced some checkout lanes with self-checkout.Customers with full carts waiting in line for full checkout may complain that ____ is not a dimension of quality that is a priority for Wal-Mart.

(Multiple Choice)

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Question 101

In the electronics industry,the rising demand for products has led to increasing employment opportunities despite the use of automation.

(True/False)

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Question 102

The fact that a product or system needs to be capable of meeting established standards refers to which quality dimension?

(Multiple Choice)

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Question 103

Which of the following statements about the relationship between operations management and utility is TRUE?

(Multiple Choice)

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Question 104

Automation helps to improve products and services,and fosters innovation.

(True/False)

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Question 105

Which of the following is a basic component of a total quality management strategy?

(Multiple Choice)

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Question 106

Organizational strategies and operations management affect each other directly.

(True/False)

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Question 107

Which of the following is classified as a partial productivity ratio?

(Multiple Choice)

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Question 108

Many shows broadcast on U.S.television today are filmed in British Columbia,Canada.The production company takes advantage of the many amenities that British Columbia offers.Operations management decisions to film in British Columbia are an example of ____ decisions.

(Multiple Choice)

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Question 109

Which of the following would utilize computer-controlled transportation systems?

(Multiple Choice)

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Question 110

Boeing sent change management consultants to a newly acquired company to learn how that company managed change in the past.This is an example of

(Multiple Choice)

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Question 111

Just-in-time systems are a means of improving the management of

(Multiple Choice)

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Question 112

The capacity decision is truly a low-risk one because of the certainties of future product demand.

(True/False)

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Question 113

Many parents complain that a PG-13 movie today was rated R in the past.Movie companies may be following the letter of the standards,if not the spirit,to gain access to more viewers.This is an example of

(Multiple Choice)

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Question 114

The problems,challenges,and opportunities faced by ____________________ managers revolve around the acquisition and utilization of resources.

(Short Answer)

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Question 115

Callaway makes golf clubs.Which type of layout would you expect to find in a manufacturing plant that makes silverware?

(Multiple Choice)

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Question 116

According to the text,the major problem associated with total factor productivity is that

(Multiple Choice)

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Question 117

In the short-term people may lose their jobs,but in the long-term jobs are generally created by

(Multiple Choice)

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Question 118

A triathlon uses a product layout.

(True/False)

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Question 119

Two broad methods by which organizations can improve productivity are

(Multiple Choice)

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Question 120

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Exam 21: Managing Operations, Quality, and Productivity

Wal-Mart replaced some checkout lanes with self-checkout.Customers with full carts waiting in line for full checkout may complain that ____ is not a dimension of quality that is a priority for Wal-Mart.

In the electronics industry,the rising demand for products has led to increasing employment opportunities despite the use of automation.

The fact that a product or system needs to be capable of meeting established standards refers to which quality dimension?

Which of the following statements about the relationship between operations management and utility is TRUE?

Automation helps to improve products and services,and fosters innovation.

Which of the following is a basic component of a total quality management strategy?

Organizational strategies and operations management affect each other directly.

Which of the following is classified as a partial productivity ratio?

Many shows broadcast on U.S.television today are filmed in British Columbia,Canada.The production company takes advantage of the many amenities that British Columbia offers.Operations management decisions to film in British Columbia are an example of ____ decisions.

Which of the following would utilize computer-controlled transportation systems?

Boeing sent change management consultants to a newly acquired company to learn how that company managed change in the past.This is an example of

Just-in-time systems are a means of improving the management of

The capacity decision is truly a low-risk one because of the certainties of future product demand.

Many parents complain that a PG-13 movie today was rated R in the past.Movie companies may be following the letter of the standards,if not the spirit,to gain access to more viewers.This is an example of

The problems,challenges,and opportunities faced by ____________________ managers revolve around the acquisition and utilization of resources.

Callaway makes golf clubs.Which type of layout would you expect to find in a manufacturing plant that makes silverware?

According to the text,the major problem associated with total factor productivity is that

In the short-term people may lose their jobs,but in the long-term jobs are generally created by

A triathlon uses a product layout.

Two broad methods by which organizations can improve productivity are

Managing and the Managers Job

Traditional and Contemporary Issues and Challenges

The Environment and Culture of Organizations

The Ethical and Social Environment

The Global Environment

The Multicultural Environment

Basic Elements of Planning and Decision Making

Managing Strategy and Strategic Planning

Managing Decision Making and Problem Solving

Managing New Venture Formation and Entrepreneurship

Basic Elements of Organizing

Managing Organization Design

Managing Organization Change and Innovation

Managing Human Resources in Organizations

Basic Elements of Individual Behavior in Organizations

Managing Employee Motivation and Performance

Managing Leadership and Influence Processes

Managing Interpersonal Relations and Communication

Managing Work Groups and Teams

Basic Elements of Control

Managing Information and Information Technology

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