Question 1

Al Lovata,CEO of Be Our Guest Inc.,rented a CFO from Milestone Advisors LLC to help cut cost during the economic downturn.Be Our Guest used

Accepted Answer

A) benchmarking. 
B) conformance sampling. 
C) acceptance sampling. 
D) in-process sampling. 
E) outsourcing. 
A) benchmarking. 
B) conformance sampling. 
C) acceptance sampling. 
D) in-process sampling. 
E) outsourcing.

Question 2

Dorothy loves eating at Panera Bread.She likes the taste of the food.This is an example of which dimension of quality?

Accepted Answer

A) Aesthetics 
B) Durability 
C) Conformance 
D) Features 
E) All of these choices 
A) Aesthetics 
B) Durability 
C) Conformance 
D) Features 
E) All of these choices

Question 3

Which of the following is a suggested method for improving productivity through motivation and involvement of employees?

Accepted Answer

A) Increasing training 
B) Increasing employee participation 
C) Enhancing flexibility 
D) Improving reward systems 
E) All of these choices 
A) Increasing training 
B) Increasing employee participation 
C) Enhancing flexibility 
D) Improving reward systems 
E) All of these choices

Question 4

Ephraim is analyzing the productivity of his section.Last week his crew worked 4,000 hours and produced 600,000 units of product.The average hourly wage was $7 per hour,and 200 hours were lost to absenteeism.The sale price for the items produced is $2 per unit.What is the labor productivity index?

Accepted Answer

A) 21.43 
B) 42.86 
C) 150.00 
D) 157.89 
E) 300.00 
A) 21.43 
B) 42.86 
C) 150.00 
D) 157.89 
E) 300.00

Question 5

Features supplement the services basic functioning characteristics.

Accepted Answer

A) True 
 B)False

Question 6

Which sector of the United States economy was responsible for 80 percent of the GNP in 2009 and almost 90% of new jobs created since the 1990s?

Accepted Answer

A) Manufacturing 
B) Service 
C) Government 
D) Exports 
E) Imports 
A) Manufacturing 
B) Service 
C) Government 
D) Exports 
E) Imports

Question 7

Use product-service mix,capacity,and facilities to describe your college or university.

Accepted Answer

My college or university offers a divers

Question 8

Power School allows parents to review grades,attendance,assignments,and student data on a daily basis.This is an example of

Accepted Answer

A) advancement in manufacturing technology. 
B) computer-aided design. 
C) computer-aided manufacturing. 
D) computer-assisted technology. 
E) advancement in service technology. 
A) advancement in manufacturing technology. 
B) computer-aided design. 
C) computer-aided manufacturing. 
D) computer-assisted technology. 
E) advancement in service technology.

Question 9

Managers have come to see that many of the tools,techniques,and methods that are used in a factory are also useful to a service firm.

Accepted Answer

A) True 
 B)False

Question 10

____ sampling is a type of statistical quality control that involves testing products as they are being made.

Accepted Answer

A) Total factor 
B) Acceptance 
C) In-process 
D) Conformance 
E) Component 
A) Total factor 
B) Acceptance 
C) In-process 
D) Conformance 
E) Component

Question 11

What is supply chain management? What is the purpose?

Accepted Answer

Supply chain management (SCM) is the coo

Question 12

Which of the following is NOT one of the units of analysis used to calculate productivity by level?

Accepted Answer

A) Total factor 
B) Industry 
C) Unit 
D) Individual 
E) Aggregate 
A) Total factor 
B) Industry 
C) Unit 
D) Individual 
E) Aggregate

Question 13

Identify the major characteristics of total quality management and briefly describe each.

Accepted Answer

Total Quality Management (TQM) is a mana

Question 14

Sue just received a new assignment from her boss.She is supposed to find a way to use robots to move the work-in-process from one workstation to another.In other words,Sue is supposed to develop a computer-aided design system.

Accepted Answer

A) True 
 B)False

Question 15

Employee ____________________ can improve quality and productivity.

Accepted Answer

The answer of Employee ____________________ can improve quality and productivity....

Question 16

____________________ is a set of specific statistical techniques that can be used to monitor quality.

Accepted Answer

Statistica

Question 17

Inventory systems in which materials arrive only shortly before they are needed for the transformation process are called ____________________ systems.

Accepted Answer

The answer of Inventory systems in which materials arrive only...

Question 18

Current extensions of ____________________ generally revolve around computer-assisted manufacturing.

Accepted Answer

The answer of Current extensions of ____________________ generally revolve around...

Question 19

____________________ creates form utility.

Accepted Answer

The answer of ____________________ creates form utility....

Question 20

Robots excel at repetitive jobs like loading and unloading as well as at detailed work such as welding.

Accepted Answer

A) True 
 B)False

Exam 21: Managing Operations, Quality, and Productivity

Al Lovata,CEO of Be Our Guest Inc.,rented a CFO from Milestone Advisors LLC to help cut cost during the economic downturn.Be Our Guest used

Dorothy loves eating at Panera Bread.She likes the taste of the food.This is an example of which dimension of quality?

Which of the following is a suggested method for improving productivity through motivation and involvement of employees?

Ephraim is analyzing the productivity of his section.Last week his crew worked 4,000 hours and produced 600,000 units of product.The average hourly wage was $7 per hour,and 200 hours were lost to absenteeism.The sale price for the items produced is $2 per unit.What is the labor productivity index?

Features supplement the services basic functioning characteristics.

Which sector of the United States economy was responsible for 80 percent of the GNP in 2009 and almost 90% of new jobs created since the 1990s?

Use product-service mix,capacity,and facilities to describe your college or university.

Power School allows parents to review grades,attendance,assignments,and student data on a daily basis.This is an example of

Managers have come to see that many of the tools,techniques,and methods that are used in a factory are also useful to a service firm.

____ sampling is a type of statistical quality control that involves testing products as they are being made.

What is supply chain management? What is the purpose?

Which of the following is NOT one of the units of analysis used to calculate productivity by level?

Identify the major characteristics of total quality management and briefly describe each.

Sue just received a new assignment from her boss.She is supposed to find a way to use robots to move the work-in-process from one workstation to another.In other words,Sue is supposed to develop a computer-aided design system.

Employee ____________________ can improve quality and productivity.

____________________ is a set of specific statistical techniques that can be used to monitor quality.

Inventory systems in which materials arrive only shortly before they are needed for the transformation process are called ____________________ systems.

Current extensions of ____________________ generally revolve around computer-assisted manufacturing.

____________________ creates form utility.

Robots excel at repetitive jobs like loading and unloading as well as at detailed work such as welding.

Managing and the Managers Job

Traditional and Contemporary Issues and Challenges

The Environment and Culture of Organizations

The Ethical and Social Environment

The Global Environment

The Multicultural Environment

Basic Elements of Planning and Decision Making

Managing Strategy and Strategic Planning

Managing Decision Making and Problem Solving

Managing New Venture Formation and Entrepreneurship

Basic Elements of Organizing

Managing Organization Design

Managing Organization Change and Innovation

Managing Human Resources in Organizations

Basic Elements of Individual Behavior in Organizations

Managing Employee Motivation and Performance

Managing Leadership and Influence Processes

Managing Interpersonal Relations and Communication

Managing Work Groups and Teams

Basic Elements of Control

Managing Information and Information Technology

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