Question 1

Which of the following statements about the use of operations management as a control is TRUE?

Accepted Answer

A) Operations management can be used as a control by tying it in with the other functions. 
B) When operations management is used as a control, operations managers should be held responsible for all product-related activities. 
C) Accountability for operations managers is spelled out in rules when the organization is bureaucratic in nature. 
D) In a clan system, accountability is usually not formalized. 
E) Misplaced accountability that occurs with operations management reduces effectiveness of control and increases conflict. 
A) Operations management can be used as a control by tying it in with the other functions. 
B) When operations management is used as a control, operations managers should be held responsible for all product-related activities. 
C) Accountability for operations managers is spelled out in rules when the organization is bureaucratic in nature. 
D) In a clan system, accountability is usually not formalized. 
E) Misplaced accountability that occurs with operations management reduces effectiveness of control and increases conflict.

Question 2

Which of the following statements concerning the relationship between productivity and quality is TRUE?

Accepted Answer

A) The two are inversely related. 
B) There is a direct, positive relationship between the two. 
C) There is no specific relationship between the two. 
D) Productivity causes quality. 
E) Quality causes productivity. 
A) The two are inversely related. 
B) There is a direct, positive relationship between the two. 
C) There is no specific relationship between the two. 
D) Productivity causes quality. 
E) Quality causes productivity.

Question 3

Productivity computations are basically output-input analyses.

Accepted Answer

A) True 
 B)False

Question 4

Briefly describe statistical quality control (SQC).List and describe the two types of sampling processes that are used with SQC.

Accepted Answer

Statistical Quality Control (SQC) is a m

Question 5

Match the following.You may use a response once,more than once,or not at all.

Accepted Answer

The answer of Match the following.You may use a response...

Question 6

At Wal-Mart,70 percent of merchandise is rung up at the cash register before the company even pays for it.This is an example of

Accepted Answer

A) management by objectives. 
B) participatory management. 
C) quality circles. 
D) a just-in-time inventory system. 
E) computer-assisted manufacturing. 
A) management by objectives. 
B) participatory management. 
C) quality circles. 
D) a just-in-time inventory system. 
E) computer-assisted manufacturing.

Question 7

Describe the type(s)of layout(s)at a college football game for the teams,fans,officials,press,and concessioners.

Accepted Answer

At a college football game, there are ty

Question 8

The basic functional purpose of operations systems is to

Accepted Answer

A) guide development of corporate strategy. 
B) guide development of business-level strategy. 
C) integrate the efforts of various strategic business units. 
D) coordinate the organization's functional strategies. 
E) control the organization's transformation processes. 
A) guide development of corporate strategy. 
B) guide development of business-level strategy. 
C) integrate the efforts of various strategic business units. 
D) coordinate the organization's functional strategies. 
E) control the organization's transformation processes.

Question 9

Operations management can BEST be used to improve speed by

Accepted Answer

A) maximizing the number of approvals needed so that mistakes are caught beforehand, then moving ahead at full speed. 
B) using individual work assignments because of the clear accountability that results. 
C) starting from scratch, which usually enhances speed more than modifying current systems. 
D) rigidly adhering to schedules. 
E) eliminating elements of the organization culture that have been ineffective. 
A) maximizing the number of approvals needed so that mistakes are caught beforehand, then moving ahead at full speed. 
B) using individual work assignments because of the clear accountability that results. 
C) starting from scratch, which usually enhances speed more than modifying current systems. 
D) rigidly adhering to schedules. 
E) eliminating elements of the organization culture that have been ineffective.

Question 10

An organization can manufacture 10,000 widgets with 10 hours of direct labor.What is its labor productivity?

Accepted Answer

A) 100 units per labor hour 
B) 10 units per labor hour. 
C) 10 units per labor hour 
D) 1,000 units per labor hour 
E) Cannot be determined from the information given 
A) 100 units per labor hour 
B) 10 units per labor hour. 
C) 10 units per labor hour 
D) 1,000 units per labor hour 
E) Cannot be determined from the information given

Question 11

What is a flexible manufacturing system?

Accepted Answer

A flexible manufacturing system (FMS) is

Question 12

Almost 20,000 UPS employees are now equipped with ring scanners¾small electronic devices worn on their index fingers and wired to a small computer on their wrists.When a UPS employee holds a package,the ring shoots a pattern of photons on the package.Within moments,its location is updated at the UPS website.This use of ____ allows UPS to better track its packages and to provide better customer service.

Accepted Answer

A) just-in-time inventory control 
B) employee involvement 
C) an operations improvement 
D) research and development enhancement 
E) CIM 
A) just-in-time inventory control 
B) employee involvement 
C) an operations improvement 
D) research and development enhancement 
E) CIM

Question 13

____ productivity ratios are most useful to the manager for determining how to change operations to improve productivity.

Accepted Answer

A) Aggregate 
B) Company 
C) Total factor 
D) Partial 
E) Individual 
A) Aggregate 
B) Company 
C) Total factor 
D) Partial 
E) Individual

Question 14

A furniture manufacturer in Durham,North Carolina,has a pay-for-knowledge compensation system in which an employee's hourly wage depends on how many different jobs she or he can do.Which of the following statements describing research results about such programs is FALSE?

Accepted Answer

A) They increase workforce flexibility. 
B) They reduce the number of employees required. 
C) Unions support such programs because they give the worker more voice in operations. 
D) They are an effective means of increasing productivity. 
E) The key to the success of such programs is rewards. 
A) They increase workforce flexibility. 
B) They reduce the number of employees required. 
C) Unions support such programs because they give the worker more voice in operations. 
D) They are an effective means of increasing productivity. 
E) The key to the success of such programs is rewards.

Question 15

Inefficient or ineffective operations management will almost inevitably lead to poor performance and low levels of both quality and productivity.

Accepted Answer

A) True 
 B)False

Question 16

____ is the process of managing operations control,resource acquisition and purchasing,and inventory to thus improve overall efficiency and effectiveness.

Accepted Answer

A) Supply-chain management 
B) Resource management 
C) Inventory management 
D) Quality control 
E) Productivity control 
A) Supply-chain management 
B) Resource management 
C) Inventory management 
D) Quality control 
E) Productivity control

Question 17

Describe and give an example of absolute versus relative quality.

Accepted Answer

Absolute quality refers to the inherent

Question 18

A consulting firm calculates an efficiency index for each of its consultants by dividing each consultant's total hours of work by the number of billable hours.This is a measure of ____ productivity.

Accepted Answer

A) unit 
B) company 
C) individual 
D) labor 
E) differential 
A) unit 
B) company 
C) individual 
D) labor 
E) differential

Question 19

Clif Bar and Company makes Clif energy bars.Which type of layout would you expect to find in the manufacturing plant that makes Clif bars?

Accepted Answer

A) Product 
B) Fixed-position 
C) Specialized 
D) Functional 
E) Process 
A) Product 
B) Fixed-position 
C) Specialized 
D) Functional 
E) Process

Question 20

Dale has seen unit production costs go up dramatically during the past two or three years.One major reason is high interest rates on money borrowed to purchase and store inputs.Which of the following should Dale consider?

Accepted Answer

A) Management by objectives 
B) Participatory management 
C) Quality circles 
D) Just-in-time inventory systems 
E) Computer-assisted manufacturing 
A) Management by objectives 
B) Participatory management 
C) Quality circles 
D) Just-in-time inventory systems 
E) Computer-assisted manufacturing

Exam 21: Managing Operations, Quality, and Productivity

Which of the following statements about the use of operations management as a control is TRUE?

Which of the following statements concerning the relationship between productivity and quality is TRUE?

Productivity computations are basically output-input analyses.

Briefly describe statistical quality control (SQC).List and describe the two types of sampling processes that are used with SQC.

Match the following.You may use a response once,more than once,or not at all.

At Wal-Mart,70 percent of merchandise is rung up at the cash register before the company even pays for it.This is an example of

Describe the type(s)of layout(s)at a college football game for the teams,fans,officials,press,and concessioners.

The basic functional purpose of operations systems is to

Operations management can BEST be used to improve speed by

An organization can manufacture 10,000 widgets with 10 hours of direct labor.What is its labor productivity?

What is a flexible manufacturing system?

____ productivity ratios are most useful to the manager for determining how to change operations to improve productivity.

A furniture manufacturer in Durham,North Carolina,has a pay-for-knowledge compensation system in which an employee's hourly wage depends on how many different jobs she or he can do.Which of the following statements describing research results about such programs is FALSE?

Inefficient or ineffective operations management will almost inevitably lead to poor performance and low levels of both quality and productivity.

____ is the process of managing operations control,resource acquisition and purchasing,and inventory to thus improve overall efficiency and effectiveness.

Describe and give an example of absolute versus relative quality.

A consulting firm calculates an efficiency index for each of its consultants by dividing each consultant's total hours of work by the number of billable hours.This is a measure of ____ productivity.

Clif Bar and Company makes Clif energy bars.Which type of layout would you expect to find in the manufacturing plant that makes Clif bars?

Dale has seen unit production costs go up dramatically during the past two or three years.One major reason is high interest rates on money borrowed to purchase and store inputs.Which of the following should Dale consider?

Managing and the Managers Job

Traditional and Contemporary Issues and Challenges

The Environment and Culture of Organizations

The Ethical and Social Environment

The Global Environment

The Multicultural Environment

Basic Elements of Planning and Decision Making

Managing Strategy and Strategic Planning

Managing Decision Making and Problem Solving

Managing New Venture Formation and Entrepreneurship

Basic Elements of Organizing

Managing Organization Design

Managing Organization Change and Innovation

Managing Human Resources in Organizations

Basic Elements of Individual Behavior in Organizations

Managing Employee Motivation and Performance

Managing Leadership and Influence Processes

Managing Interpersonal Relations and Communication

Managing Work Groups and Teams

Basic Elements of Control

Managing Information and Information Technology

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