Exam 21: Managing Operations, Quality, and Productivity

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List and briefly describe the four kinds of inventory discussed in the text,the purpose of each kind,and the main type of control used for each type.

(Essay)

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Question 61

Levels of finished-goods inventories are controlled by

(Multiple Choice)

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Question 62

The production manager has just received a large block of orders for products that are not manufactured yet; however,he is not concerned.Which of the following items can you safely assume this production manager uses?

(Multiple Choice)

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Question 63

It would be appropriate to make operations accountable for profitability in an organization that stresses sales and market share over quality and productivity.

(True/False)

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Question 64

Describe the relationship between U.S.productivity indices and the service sector.

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Question 65

Which of the following is a suggested method for improving productivity based on operations?

(Multiple Choice)

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Question 66

____________________ is the comprehensive evaluation of all work activities,materials flows,and paperwork to determine the value that they add for customers.

(Short Answer)

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Question 67

Robots are not as useful in service industries as they are in manufacturing industries.

(True/False)

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Question 68

____ is the total set of managerial activities that an organization uses to create its products or services.

(Multiple Choice)

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Question 69

Determining the product-service mix to be offered is a marketing function that should not affect the operations function.

(True/False)

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Question 70

Operations management is primarily concerned with which element of systems theory?

(Multiple Choice)

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Question 71

____________________ management is concerned with managing operations control,resource acquisition,and inventory to improve efficiency and effectiveness.

(Short Answer)

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Question 72

Dorothy loves eating at Panera Bread.She thinks of all the fast food,it is the healthiest.Healthy food is a dimension of quality known as ____.

(Multiple Choice)

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Question 73

A product layout MOST likely would be found in organizations

(Multiple Choice)

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Question 74

When General Odierno said the troop withdrawal from Afghanistan was going too fast,he was making a ____ statement.

(Multiple Choice)

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Question 75

Many unions support cross-training because they think it preserves job security.

(True/False)

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Question 76

and have become major determinants of business success or failure. or

(Essay)

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Question 77

Which of the eight dimensions of quality refers to the probability of a product NOT malfunctioning during a specified period?

(Multiple Choice)

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Question 78

At a UTC facility the quality control people sample 5 percent of the finished Carrier air conditioners to check for adherence to more than 25 quality standards.This is an example of

(Multiple Choice)

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Question 79

The Tea Party and Occupy Wall Street protesters both use Facebook to encourage supporters to assemble and show their support.Facebook has become an invaluable tool for organizers to

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Question 80

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Exam 21: Managing Operations, Quality, and Productivity

List and briefly describe the four kinds of inventory discussed in the text,the purpose of each kind,and the main type of control used for each type.

Levels of finished-goods inventories are controlled by

The production manager has just received a large block of orders for products that are not manufactured yet; however,he is not concerned.Which of the following items can you safely assume this production manager uses?

It would be appropriate to make operations accountable for profitability in an organization that stresses sales and market share over quality and productivity.

Describe the relationship between U.S.productivity indices and the service sector.

Which of the following is a suggested method for improving productivity based on operations?

____________________ is the comprehensive evaluation of all work activities,materials flows,and paperwork to determine the value that they add for customers.

Robots are not as useful in service industries as they are in manufacturing industries.

____ is the total set of managerial activities that an organization uses to create its products or services.

Determining the product-service mix to be offered is a marketing function that should not affect the operations function.

Operations management is primarily concerned with which element of systems theory?

____________________ management is concerned with managing operations control,resource acquisition,and inventory to improve efficiency and effectiveness.

Dorothy loves eating at Panera Bread.She thinks of all the fast food,it is the healthiest.Healthy food is a dimension of quality known as ____.

A product layout MOST likely would be found in organizations

When General Odierno said the troop withdrawal from Afghanistan was going too fast,he was making a ____ statement.

Many unions support cross-training because they think it preserves job security.

____________________ and ____________________ have become major determinants of business success or failure. or

Which of the eight dimensions of quality refers to the probability of a product NOT malfunctioning during a specified period?

At a UTC facility the quality control people sample 5 percent of the finished Carrier air conditioners to check for adherence to more than 25 quality standards.This is an example of

The Tea Party and Occupy Wall Street protesters both use Facebook to encourage supporters to assemble and show their support.Facebook has become an invaluable tool for organizers to

Managing and the Managers Job

Traditional and Contemporary Issues and Challenges

The Environment and Culture of Organizations

The Ethical and Social Environment

The Global Environment

The Multicultural Environment

Basic Elements of Planning and Decision Making

Managing Strategy and Strategic Planning

Managing Decision Making and Problem Solving

Managing New Venture Formation and Entrepreneurship

Basic Elements of Organizing

Managing Organization Design

Managing Organization Change and Innovation

Managing Human Resources in Organizations

Basic Elements of Individual Behavior in Organizations

Managing Employee Motivation and Performance

Managing Leadership and Influence Processes

Managing Interpersonal Relations and Communication

Managing Work Groups and Teams

Basic Elements of Control

Managing Information and Information Technology

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and have become major determinants of business success or failure. or