Exam 16: Control Systems and Quality Management: Techniques for Enhancing Organizational Effectiveness

An internal audit is a verification of an organization's financial accounts and statements by the organization's own professional staff.

Which of the following standards is the most difficult to measure directly?

The amount of acceptable deviation from a standard, determined when the standard was established, is called the

Gulf Satellite has restructured its procedures for service calls, reducing the number of steps involved so that employees can finish each call faster.Gulf has engaged in reduced cycle time.

A budget that allocates increased or decreased funds to a department by using the last budget period as a reference point is called a(n)

Measurement-managed companies are those in which senior management agrees on measureable criteria to determine strategic success.

Managers should develop control standards when they are developing strategic plans.

Standards are best measured when they can be made quantifiable.

Typically, operational control is accomplished through reports issued

A team that meets to solve a onetime problem is called a

One difficulty with incremental budgets is that they tend to lock departments into stable spending arrangements.

Tara was required to take a word processing test as part of her application for an executive assistant position.This control is part of the ______ area.

The 1960s were characterized by very low productivity in the United States.

Which of the following may be done as corrective action in the control process?

Which of the following best describes ERP systems?

Management by exception is a control principle that states that managers should be informed of a situation only if data show a significant deviation from standards.

On her first visit to a new doctor's office, Melanie noted the fine furniture in the lobby and the crisp white coats that each of the staff wore.She was judging the tangibles dimension of the RATER scale.

Raising productivity contributes to an increasing gross domestic product in the United States.

One characteristic of incremental budgeting is that it

A formal financial projection is known as a budget.