Exam 16: Control Systems and Quality Management: Techniques for Enhancing Organizational Effectiveness

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The RATER scale enables customers to rate the quality of manufactured goods along five dimensions.

(True/False)

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Question 121

Reema was recently promoted to facilities director at Harvest Processing.Which of the following should she do immediately as she tries to improve productivity?

(Multiple Choice)

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Question 122

Bureaucratic control is characterized by the use of rules, regulations, and formal authority to guide performance.

(True/False)

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Question 123

In Deming's PDCA cycle, "A" stands for "act," which means to implement the change or make a small scale test.

(True/False)

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Question 124

Drug tests at hiring are an example of the human resources area of organizational control.

(True/False)

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Question 125

What are the two core principles of TQM? Explain the assumptions underlying each.

(Essay)

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Question 126

Decentralized control is most appropriate for an organization in which the tasks are explicit and certain.

(True/False)

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Question 127

Which of the following is not a common characteristic of successful control systems?

(Multiple Choice)

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Question 128

At UPS, delivery ______ vary according to whether a route is urban, suburban, or rural in nature.

(Multiple Choice)

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Question 129

According to Kaplan and Norton, "_______ show the cause-and-effect links by which specific improvements create desired outcomes."

(Multiple Choice)

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Question 130

Describe the barriers to the success of control systems.Consider one of your college classes as an example and your instructor as someone who would like to have good control systems in place.Explain if and how the barriers have detracted from performance in the class.

(Essay)

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Question 131

At Camden Windows and Doors, orders have significantly exceeded projections, and Nischal, the operations director, has decided to hire for a third shift in the plant.Nischal is clearly operating with the use of a(n) ______ budget.

(Multiple Choice)

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Question 132

The most popular form of budgeting is known as zero-based budgeting.

(True/False)

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Question 133

Which of the following is a perspective of the balanced scorecard?

(Multiple Choice)

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Question 134

A control standard is the average performance level for a given workplace activity.

(True/False)

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Question 135

Installing quality-control procedures that can be audited by independent quality-control experts is fundamental to

(Multiple Choice)

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Question 136

Performance measures can be obtained through personal observation.

(True/False)

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Question 137

A maximum 2% deviation from the standard is the acceptable level prescribed for control systems.

(True/False)

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Question 138

TQM assumes that it's better to make small improvement all the time.

(True/False)

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Question 139

The practice of evaluating financial ratios to determine an organization's financial health is called viability analysis.

(True/False)

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Question 140

Showing 121 - 140 of 142

The RATER scale enables customers to rate the quality of manufactured goods along five dimensions.

Reema was recently promoted to facilities director at Harvest Processing.Which of the following should she do immediately as she tries to improve productivity?

Bureaucratic control is characterized by the use of rules, regulations, and formal authority to guide performance.

In Deming's PDCA cycle, "A" stands for "act," which means to implement the change or make a small scale test.

Drug tests at hiring are an example of the human resources area of organizational control.

What are the two core principles of TQM? Explain the assumptions underlying each.

Decentralized control is most appropriate for an organization in which the tasks are explicit and certain.

Which of the following is not a common characteristic of successful control systems?

At UPS, delivery ______ vary according to whether a route is urban, suburban, or rural in nature.

According to Kaplan and Norton, "_______ show the cause-and-effect links by which specific improvements create desired outcomes."

Describe the barriers to the success of control systems.Consider one of your college classes as an example and your instructor as someone who would like to have good control systems in place.Explain if and how the barriers have detracted from performance in the class.

At Camden Windows and Doors, orders have significantly exceeded projections, and Nischal, the operations director, has decided to hire for a third shift in the plant.Nischal is clearly operating with the use of a(n) ______ budget.

The most popular form of budgeting is known as zero-based budgeting.

Which of the following is a perspective of the balanced scorecard?

A control standard is the average performance level for a given workplace activity.

Installing quality-control procedures that can be audited by independent quality-control experts is fundamental to

Performance measures can be obtained through personal observation.

A maximum 2% deviation from the standard is the acceptable level prescribed for control systems.

TQM assumes that it's better to make small improvement all the time.

The practice of evaluating financial ratios to determine an organization's financial health is called viability analysis.

The Exceptional Manager: What You Do, How You Do It

Management Theory: Essential Background for the Successful Manager

The Managers Changing Work Environment and Ethical Responsibilities: Doing the Right Thing

Global Management: Managing Across Borders

Planning: the Foundation of Successful Management

Strategic Management: How Exceptional Managers Realize a Grand Design

Individual and Group Decision Making: How Managers Make Things Happen

Organizational Culture, Structure, and Design: Building Blocks of the Organization

Human Resource Management: Getting the Right People for Managerial Success

Organizational Change and Innovation: Lifelong Challenges for the Exceptional Manager

Managing Individual Differences and Behavior: Supervising People As People

Motivating Employees: Achieving Superior Performance in the Workplace

Groups and Teams: Increasing Cooperation, Reducing Conflict

Power, Influence, and Leadership: From Becoming a Manager to Becoming a Leader

Interpersonal Organizational Communication: Mastering the Exchange of Information

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