Exam 16: Control Systems and Quality Management: Techniques for Enhancing Organizational Effectiveness
Exam 1: The Exceptional Manager: What You Do, How You Do It152 Questions
Exam 2: Management Theory: Essential Background for the Successful Manager140 Questions
Exam 3: The Managers Changing Work Environment and Ethical Responsibilities: Doing the Right Thing129 Questions
Exam 4: Global Management: Managing Across Borders149 Questions
Exam 5: Planning: the Foundation of Successful Management123 Questions
Exam 6: Strategic Management: How Exceptional Managers Realize a Grand Design148 Questions
Exam 7: Individual and Group Decision Making: How Managers Make Things Happen148 Questions
Exam 8: Organizational Culture, Structure, and Design: Building Blocks of the Organization151 Questions
Exam 9: Human Resource Management: Getting the Right People for Managerial Success156 Questions
Exam 10: Organizational Change and Innovation: Lifelong Challenges for the Exceptional Manager144 Questions
Exam 11: Managing Individual Differences and Behavior: Supervising People As People169 Questions
Exam 12: Motivating Employees: Achieving Superior Performance in the Workplace142 Questions
Exam 13: Groups and Teams: Increasing Cooperation, Reducing Conflict149 Questions
Exam 14: Power, Influence, and Leadership: From Becoming a Manager to Becoming a Leader139 Questions
Exam 15: Interpersonal Organizational Communication: Mastering the Exchange of Information147 Questions
Exam 16: Control Systems and Quality Management: Techniques for Enhancing Organizational Effectiveness142 Questions
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At New Haven Medical Devices, Nico pulls six samples an hour from an assembly line to examine them for quality defects.If he finds any, he makes adjustments to various pieces of equipment in his area.Nico's job involves
(Multiple Choice)
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An expense budget anticipates investment in major assets such as land, buildings, and major equipment.
(True/False)
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Except for in rare instances, employees at McLaren Professional Painting take responsibility for their own work and how it is done, rather than being governed by a rigid set of rules.McLaren is using bureaucratic control.
(True/False)
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Japanese-produced cars that were perceived as better built than American ones resulted from the Japanese use of controls.
(True/False)
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A principle of Deming management is that quality should be aimed at the needs of the worker.
(True/False)
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Most economists agree that recent productivity growth is the result of an improved work ethic, primarily due to more Millennials in the workforce.
(True/False)
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One reason why control is needed is to centralize decision making.
(True/False)
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A strategy map is a visual representation of the four perspectives of the balanced scorecard that enables managers to communicate their goals.
(True/False)
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Incremental budgeting requires setting up many budgets based on short periods, which together make up the full resource requirement.
(True/False)
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What are the keys to a successful control system? Think of the parenting techniques your parents or guardians used in raising you.Did they apply these principles? How could they have done so more effectively?
(Essay)
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______ is defined as monitoring performance, comparing it with goals, and taking corrective action as needed.
(Multiple Choice)
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Which of the following is a challenge a manager will deal with in the 21st century?
(Multiple Choice)
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Recruiters for Littleton University were under extreme pressure to meet their objective of a 10% increase in the size of the freshman class.As a result, they admitted many students who were not qualified and who failed to perform in classes.This is an example of which problem associated with control systems?
(Multiple Choice)
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Which of the following has been a primary source of productivity gains in the years 1995 to 2001?
(Multiple Choice)
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A markdown on certain grocery-store items may result in a rush of customer demand for those products, which is an example of the control systems benefit of detecting threats.
(True/False)
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A fixed budget does not allow for adjustment over time except when there are pertinent changes in the environment.
(True/False)
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