Exam 16: Control Systems and Quality Management: Techniques for Enhancing Organizational Effectiveness

arrow
  • Select Tags
search iconSearch Question
flashcardsStudy Flashcards
  • Select Tags

Though ISO 9000 can help a company improve its processes, unfortunately this quality designation is only accepted currently by the United States.

(True/False)
4.8/5
(39)

Define these terms: financial statement, balance sheet, income statement, ratio analysis.Describe four types of financial ratios and explain the use of each.

(Essay)
4.9/5
(30)

Which of the following is a mechanism that contributes to a measurement-managed company's success?

(Multiple Choice)
4.8/5
(38)

Computer information systems are helpful in the internal business perspective of the balanced scorecard.

(True/False)
4.9/5
(35)

The type of budget that can be adjusted over time for changing environmental conditions is known as a(n) ______ budget.

(Multiple Choice)
4.8/5
(38)

The task of external auditors is to verify that the organization, in preparing its financial statements, followed generally accepted accounting principles.

(True/False)
4.8/5
(39)

TQM assumes that, if given empowerment, employees will focus on strategic goal setting.

(True/False)
4.8/5
(37)

Harbor Casino and Resort requires its casino dealers to have licenses, observes them using closed-circuit TV, and requires detailed reports at the end of each shift.This organization has overcome the control system barrier of

(Multiple Choice)
4.9/5
(37)

If a manager increases the efficiency of labor but makes no improvements to the efficiency of capital, an increase in productivity will result.

(True/False)
4.8/5
(26)

Which of the following is a step in the control process?

(Multiple Choice)
4.8/5
(30)

A(n) ______ budget projects what an organization will create in goods and services, what financial resources are needed, and what income is expected.

(Multiple Choice)
4.9/5
(28)

One way to improve productivity is to encourage employee involvement in improving work processes.

(True/False)
5.0/5
(27)

Productivity equals

(Multiple Choice)
4.8/5
(40)

A cash flow statement summarizes an organization's financial results over a specified period of time.

(True/False)
4.7/5
(26)

The two core principles of TQM are people orientation and improvement orientation.

(True/False)
4.8/5
(31)

What is productivity? Why is increasing productivity important? In the context of a specific job, preferably from your own experience, discuss at least three ways that managers can improve productivity.

(Essay)
4.9/5
(34)

Examining how the organization looks to shareholders is part of which of the balanced scorecard perspectives?

(Multiple Choice)
4.9/5
(31)

Lumber mills that sell sawdust and wood chips are increasing their efficiency of labor and thereby improving productivity.

(True/False)
4.8/5
(30)

Social responsibility and ethics make up one of the four indicators used in the balanced scorecard.

(True/False)
4.8/5
(40)

Which of the following areas of control for organizations exerts informal control?

(Multiple Choice)
4.8/5
(29)
Showing 41 - 60 of 142
close modal

Filters

  • Essay(0)
  • Multiple Choice(0)
  • Short Answer(0)
  • True False(0)
  • Matching(0)