Exam 16: Control Systems and Quality Management: Techniques for Enhancing Organizational Effectiveness
Exam 1: The Exceptional Manager: What You Do, How You Do It152 Questions
Exam 2: Management Theory: Essential Background for the Successful Manager140 Questions
Exam 3: The Managers Changing Work Environment and Ethical Responsibilities: Doing the Right Thing129 Questions
Exam 4: Global Management: Managing Across Borders149 Questions
Exam 5: Planning: the Foundation of Successful Management123 Questions
Exam 6: Strategic Management: How Exceptional Managers Realize a Grand Design148 Questions
Exam 7: Individual and Group Decision Making: How Managers Make Things Happen148 Questions
Exam 8: Organizational Culture, Structure, and Design: Building Blocks of the Organization151 Questions
Exam 9: Human Resource Management: Getting the Right People for Managerial Success156 Questions
Exam 10: Organizational Change and Innovation: Lifelong Challenges for the Exceptional Manager144 Questions
Exam 11: Managing Individual Differences and Behavior: Supervising People As People169 Questions
Exam 12: Motivating Employees: Achieving Superior Performance in the Workplace142 Questions
Exam 13: Groups and Teams: Increasing Cooperation, Reducing Conflict149 Questions
Exam 14: Power, Influence, and Leadership: From Becoming a Manager to Becoming a Leader139 Questions
Exam 15: Interpersonal Organizational Communication: Mastering the Exchange of Information147 Questions
Exam 16: Control Systems and Quality Management: Techniques for Enhancing Organizational Effectiveness142 Questions
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Though ISO 9000 can help a company improve its processes, unfortunately this quality designation is only accepted currently by the United States.
(True/False)
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Define these terms: financial statement, balance sheet, income statement, ratio analysis.Describe four types of financial ratios and explain the use of each.
(Essay)
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Which of the following is a mechanism that contributes to a measurement-managed company's success?
(Multiple Choice)
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Computer information systems are helpful in the internal business perspective of the balanced scorecard.
(True/False)
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The type of budget that can be adjusted over time for changing environmental conditions is known as a(n) ______ budget.
(Multiple Choice)
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The task of external auditors is to verify that the organization, in preparing its financial statements, followed generally accepted accounting principles.
(True/False)
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TQM assumes that, if given empowerment, employees will focus on strategic goal setting.
(True/False)
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Harbor Casino and Resort requires its casino dealers to have licenses, observes them using closed-circuit TV, and requires detailed reports at the end of each shift.This organization has overcome the control system barrier of
(Multiple Choice)
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If a manager increases the efficiency of labor but makes no improvements to the efficiency of capital, an increase in productivity will result.
(True/False)
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A(n) ______ budget projects what an organization will create in goods and services, what financial resources are needed, and what income is expected.
(Multiple Choice)
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One way to improve productivity is to encourage employee involvement in improving work processes.
(True/False)
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A cash flow statement summarizes an organization's financial results over a specified period of time.
(True/False)
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The two core principles of TQM are people orientation and improvement orientation.
(True/False)
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What is productivity? Why is increasing productivity important? In the context of a specific job, preferably from your own experience, discuss at least three ways that managers can improve productivity.
(Essay)
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Examining how the organization looks to shareholders is part of which of the balanced scorecard perspectives?
(Multiple Choice)
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Lumber mills that sell sawdust and wood chips are increasing their efficiency of labor and thereby improving productivity.
(True/False)
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Social responsibility and ethics make up one of the four indicators used in the balanced scorecard.
(True/False)
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Which of the following areas of control for organizations exerts informal control?
(Multiple Choice)
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