Question 1

Allowing criticism of ideas helps prevent groupthink.

Accepted Answer

A) True 
 B)False

Question 2

While quality is usually improved by using teamwork in an organization, productivity typically suffers because teamwork is time consuming.

Accepted Answer

A) True 
 B)False

Question 3

Another name for functional conflict is productive conflict.

Accepted Answer

A) True 
 B)False

Question 4

The conflict-handling style in which a person allows the desires of another to prevail is known as

Accepted Answer

A) forcing. 
B) accommodating. 
C) avoiding. 
D) collaborating. 
E) compromising. 
A) forcing. 
B) accommodating. 
C) avoiding. 
D) collaborating. 
E) compromising.

Question 5

Malia told her team that she is moving forward with a change to the bonus structure, despite vocal objections from several team members.Malia is using the ______ conflict-handling style.

Accepted Answer

A) avoiding 
B) collaborating 
C) compromising 
D) forcing 
E) accommodating 
A) avoiding 
B) collaborating 
C) compromising 
D) forcing 
E) accommodating

Question 6

Which of the following is most likely to be considered an action team?

Accepted Answer

A) A group of scientists working on a new cancer drug. 
B) All workers on the night shift of a plastics manufacturing facility. 
C) An advisory council on teacher development for a school district. 
D) An airline cockpit crew. 
E) An information-technology improvement task force. 
A) A group of scientists working on a new cancer drug. 
B) All workers on the night shift of a plastics manufacturing facility. 
C) An advisory council on teacher development for a school district. 
D) An airline cockpit crew. 
E) An information-technology improvement task force.

Question 7

When resources are scarce, conflict is more likely.

Accepted Answer

A) True 
 B)False

Question 8

A team is a small group of people with complementary skills who are committed to a common purpose and performance goals.

Accepted Answer

A) True 
 B)False

Question 9

Dave sat through the meeting feeling convinced his team was misinterpreting recent marketing research, but he didn't say anything.The team leader was a close friend.Plus, he didn't want to disrupt the team since he perceived himself to be the only one with reservations.Dave's team appears to be experiencing

Accepted Answer

A) groupthink. 
B) storming. 
C) social loafing. 
D) norming. 
E) devil's advocacy. 
A) groupthink. 
B) storming. 
C) social loafing. 
D) norming. 
E) devil's advocacy.

Question 10

A cross-functional team is staffed with specialists pursuing a common objective.

Accepted Answer

A) True 
 B)False

Question 11

When issues causing conflict are trivial, or when emotions are high and cooling off would be helpful, which conflict-handling style is preferable?

Accepted Answer

A) Collaborating 
B) Forcing 
C) Accommodating 
D) Avoiding 
E) Compromising 
A) Collaborating 
B) Forcing 
C) Accommodating 
D) Avoiding 
E) Compromising

Question 12

When job boundaries are ambiguous, employees are less possessive, and conflict is likely to be minimized.

Accepted Answer

A) True 
 B)False

Question 13

The principal by-product of the norming stage of team development is

Accepted Answer

A) adjournment. 
B) uncertainty. 
C) group cohesiveness. 
D) conflict. 
E) empowerment. 
A) adjournment. 
B) uncertainty. 
C) group cohesiveness. 
D) conflict. 
E) empowerment.

Question 14

Jane organized several teachers to discuss the school's interior painting scheduled for summer.They looked at several brands, and heard a presentation by a designer who then helped them choose a color palette to recommend to school administrators.In this instance, the teachers make up a(n)

Accepted Answer

A) self-managed team. 
B) virtual team. 
C) cross-functional team. 
D) informal group. 
E) formal group. 
A) self-managed team. 
B) virtual team. 
C) cross-functional team. 
D) informal group. 
E) formal group.

Question 15

Groups that make it through storming generally do so because

Accepted Answer

A) they develop groupthink. 
B) someone wins the political battle and dominates the group. 
C) someone besides the leader challenges the group to resolve power struggles. 
D) the work gets done. 
E) the focus generally is on social loafing. 
A) they develop groupthink. 
B) someone wins the political battle and dominates the group. 
C) someone besides the leader challenges the group to resolve power struggles. 
D) the work gets done. 
E) the focus generally is on social loafing.

Question 16

Performance in the workplace is maximized with a moderate level of conflict.

Accepted Answer

A) True 
 B)False

Question 17

Groupthink is a cohesive group's blind unwillingness to consider alternatives.

Accepted Answer

A) True 
 B)False

Question 18

Which of the following is considered one of the most essential considerations in building a group into an effective team?

Accepted Answer

A) Trust 
B) Promoting groupthink 
C) Organizational structure 
D) Market stability 
E) Size 
A) Trust 
B) Promoting groupthink 
C) Organizational structure 
D) Market stability 
E) Size

Question 19

Describe the stages of group development.For each, discuss what questions the individual asks at that stage, and what the leader should do to facilitate it.

Accepted Answer

Forming: the process of getting oriented

Question 20

Define a self-managed team and how its activities may differ from other teams.From what type of team did it evolve?

Accepted Answer

Self-managed teams are defined as groups

Allowing criticism of ideas helps prevent groupthink.

While quality is usually improved by using teamwork in an organization, productivity typically suffers because teamwork is time consuming.

Another name for functional conflict is productive conflict.

The conflict-handling style in which a person allows the desires of another to prevail is known as

Malia told her team that she is moving forward with a change to the bonus structure, despite vocal objections from several team members.Malia is using the ______ conflict-handling style.

Which of the following is most likely to be considered an action team?

When resources are scarce, conflict is more likely.

A team is a small group of people with complementary skills who are committed to a common purpose and performance goals.

A cross-functional team is staffed with specialists pursuing a common objective.

When issues causing conflict are trivial, or when emotions are high and cooling off would be helpful, which conflict-handling style is preferable?

When job boundaries are ambiguous, employees are less possessive, and conflict is likely to be minimized.

The principal by-product of the norming stage of team development is

Jane organized several teachers to discuss the school's interior painting scheduled for summer.They looked at several brands, and heard a presentation by a designer who then helped them choose a color palette to recommend to school administrators.In this instance, the teachers make up a(n)

Groups that make it through storming generally do so because

Performance in the workplace is maximized with a moderate level of conflict.

Groupthink is a cohesive group's blind unwillingness to consider alternatives.

Which of the following is considered one of the most essential considerations in building a group into an effective team?

Describe the stages of group development.For each, discuss what questions the individual asks at that stage, and what the leader should do to facilitate it.

Define a self-managed team and how its activities may differ from other teams.From what type of team did it evolve?

The Exceptional Manager: What You Do, How You Do It

Management Theory: Essential Background for the Successful Manager

The Managers Changing Work Environment and Ethical Responsibilities: Doing the Right Thing

Global Management: Managing Across Borders

Planning: the Foundation of Successful Management

Strategic Management: How Exceptional Managers Realize a Grand Design

Individual and Group Decision Making: How Managers Make Things Happen

Organizational Culture, Structure, and Design: Building Blocks of the Organization

Human Resource Management: Getting the Right People for Managerial Success

Organizational Change and Innovation: Lifelong Challenges for the Exceptional Manager

Managing Individual Differences and Behavior: Supervising People As People

Motivating Employees: Achieving Superior Performance in the Workplace

Power, Influence, and Leadership: From Becoming a Manager to Becoming a Leader

Interpersonal Organizational Communication: Mastering the Exchange of Information

Control Systems and Quality Management: Techniques for Enhancing Organizational Effectiveness

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Exam 13: Groups and Teams: Increasing Cooperation, Reducing Conflict

Allowing criticism of ideas helps prevent groupthink.

While quality is usually improved by using teamwork in an organization, productivity typically suffers because teamwork is time consuming.

Another name for functional conflict is productive conflict.

The conflict-handling style in which a person allows the desires of another to prevail is known as

Malia told her team that she is moving forward with a change to the bonus structure, despite vocal objections from several team members.Malia is using the ______ conflict-handling style.

Which of the following is most likely to be considered an action team?

When resources are scarce, conflict is more likely.

A team is a small group of people with complementary skills who are committed to a common purpose and performance goals.

A cross-functional team is staffed with specialists pursuing a common objective.

When issues causing conflict are trivial, or when emotions are high and cooling off would be helpful, which conflict-handling style is preferable?

When job boundaries are ambiguous, employees are less possessive, and conflict is likely to be minimized.

The principal by-product of the norming stage of team development is

Jane organized several teachers to discuss the school's interior painting scheduled for summer.They looked at several brands, and heard a presentation by a designer who then helped them choose a color palette to recommend to school administrators.In this instance, the teachers make up a(n)

Groups that make it through storming generally do so because

Performance in the workplace is maximized with a moderate level of conflict.

Groupthink is a cohesive group's blind unwillingness to consider alternatives.

Which of the following is considered one of the most essential considerations in building a group into an effective team?

Describe the stages of group development.For each, discuss what questions the individual asks at that stage, and what the leader should do to facilitate it.

Define a self-managed team and how its activities may differ from other teams.From what type of team did it evolve?

The Exceptional Manager: What You Do, How You Do It

Management Theory: Essential Background for the Successful Manager

The Managers Changing Work Environment and Ethical Responsibilities: Doing the Right Thing

Global Management: Managing Across Borders

Planning: the Foundation of Successful Management

Strategic Management: How Exceptional Managers Realize a Grand Design

Individual and Group Decision Making: How Managers Make Things Happen

Organizational Culture, Structure, and Design: Building Blocks of the Organization

Human Resource Management: Getting the Right People for Managerial Success

Organizational Change and Innovation: Lifelong Challenges for the Exceptional Manager

Managing Individual Differences and Behavior: Supervising People As People

Motivating Employees: Achieving Superior Performance in the Workplace

Power, Influence, and Leadership: From Becoming a Manager to Becoming a Leader

Interpersonal Organizational Communication: Mastering the Exchange of Information

Control Systems and Quality Management: Techniques for Enhancing Organizational Effectiveness

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