Question 1

A team composed of people from different departments who are pursuing a common objective is called a

Accepted Answer

A) quality circle. 
B) problem-solving team. 
C) cross-functional team. 
D) virtual team. 
E) work force. 
A) quality circle. 
B) problem-solving team. 
C) cross-functional team. 
D) virtual team. 
E) work force.

Question 2

Group cohesion arises during the forming stage of group development.

Accepted Answer

A) True 
 B)False

Question 3

______ is designed to elicit different opinions without inciting people's personal feelings.

Accepted Answer

A) Groupthink 
B) Programmed conflict 
C) Social loafing 
D) Storming 
E) Dysfunctional conflict 
A) Groupthink 
B) Programmed conflict 
C) Social loafing 
D) Storming 
E) Dysfunctional conflict

Question 4

The process of getting oriented and getting acquainted with the group is known as the forming stage of team development.

Accepted Answer

A) True 
 B)False

Question 5

Nordstrom's department store chain emphasizes the great lengths to which it goes in customer service, an example of which of these reasons to enforce norms?

Accepted Answer

A) To clarify role expectations. 
B) To help the group survive. 
C) To create cohesiveness. 
D) To emphasize the group's important values. 
E) To help individuals avoid embarrassing situations. 
A) To clarify role expectations. 
B) To help the group survive. 
C) To create cohesiveness. 
D) To emphasize the group's important values. 
E) To help individuals avoid embarrassing situations.

Question 6

People tend to exert less effort when working in groups than when working alone, a tendency known as social loafing.

Accepted Answer

A) True 
 B)False

Question 7

A maintenance role consists of behavior that fosters constructive relationships among team members.

Accepted Answer

A) True 
 B)False

Question 8

Conflict is the dramatic and often violent clash of opposing forces that lacks a simple resolution that would be satisfactory to all parties.

Accepted Answer

A) True 
 B)False

Question 9

Certain kinds of conflict can be beneficial for organizations.

Accepted Answer

A) True 
 B)False

Question 10

In which of the following conditions should constructive conflict be stimulated?

Accepted Answer

A) The group seems to be apathetic. 
B) Managers want to achieve work objectives. 
C) The group is adapting to change. 
D) Managers are in charge of self-managed teams. 
E) There is a lot of internal competition. 
A) The group seems to be apathetic. 
B) Managers want to achieve work objectives. 
C) The group is adapting to change. 
D) Managers are in charge of self-managed teams. 
E) There is a lot of internal competition.

Question 11

Which of the following is an advantage of larger groups?

Accepted Answer

A) Higher morale 
B) More effective interaction 
C) Greater boldness 
D) Able to take advantage of division of labor 
E) Less social loafing 
A) Higher morale 
B) More effective interaction 
C) Greater boldness 
D) Able to take advantage of division of labor 
E) Less social loafing

Question 12

Luis, Kennedy, and Jennifer met once a week for several months in the fall to redesign department work spaces, to be implemented when the organization moved to a new building in January.This is an example of a

Accepted Answer

A) top management team. 
B) problem-solving team. 
C) cross-functional team. 
D) virtual team. 
E) continuous improvement team. 
A) top management team. 
B) problem-solving team. 
C) cross-functional team. 
D) virtual team. 
E) continuous improvement team.

Question 13

Avoiding it is never an appropriate response to conflict.

Accepted Answer

A) True 
 B)False

Question 14

Rachel missed another deadline and her boss Keri is very upset.She will have to explain to the client again why the project is behind.Keri thinks she may say something she'll regret if she talks to Rachel about this now, so she decides to wait awhile.Keri is using the ______ conflict-handling style.

Accepted Answer

A) avoiding 
B) collaborating 
C) compromising 
D) forcing 
E) accommodating 
A) avoiding 
B) collaborating 
C) compromising 
D) forcing 
E) accommodating

Question 15

Twenty-five new employees from across the Kendall Automotive Technologies organization are attending an orientation, receiving information about company policies, and filling out various forms.These employees comprise a team.

Accepted Answer

A) True 
 B)False

Question 16

When members of a group are friendly and tight-knit but unable to disagree enough to properly appraise alternatives, they are said to be experiencing

Accepted Answer

A) paradigm paralysis. 
B) groupthink. 
C) social loafing. 
D) the dialectic method. 
E) devil's advocacy. 
A) paradigm paralysis. 
B) groupthink. 
C) social loafing. 
D) the dialectic method. 
E) devil's advocacy.

Question 17

Among the benefits of teamwork is the reduction of destructive internal competition.

Accepted Answer

A) True 
 B)False

Question 18

A work team may be self-managed, cross-functional, virtual, or even all of these at the same time.

Accepted Answer

A) True 
 B)False

Question 19

Workplace performance is maximized when

Accepted Answer

A) conflict is absent. 
B) conflict is at a very low level. 
C) conflict is at a moderate level. 
D) conflict is at a high level. 
E) conflict occurs only at nonmanagerial levels. 
A) conflict is absent. 
B) conflict is at a very low level. 
C) conflict is at a moderate level. 
D) conflict is at a high level. 
E) conflict occurs only at nonmanagerial levels.

Question 20

A positive outcome of groupthink is the development of more alternative ideas.

Accepted Answer

A) True 
 B)False

A team composed of people from different departments who are pursuing a common objective is called a

Group cohesion arises during the forming stage of group development.

______ is designed to elicit different opinions without inciting people's personal feelings.

The process of getting oriented and getting acquainted with the group is known as the forming stage of team development.

Nordstrom's department store chain emphasizes the great lengths to which it goes in customer service, an example of which of these reasons to enforce norms?

People tend to exert less effort when working in groups than when working alone, a tendency known as social loafing.

A maintenance role consists of behavior that fosters constructive relationships among team members.

Conflict is the dramatic and often violent clash of opposing forces that lacks a simple resolution that would be satisfactory to all parties.

Certain kinds of conflict can be beneficial for organizations.

In which of the following conditions should constructive conflict be stimulated?

Which of the following is an advantage of larger groups?

Luis, Kennedy, and Jennifer met once a week for several months in the fall to redesign department work spaces, to be implemented when the organization moved to a new building in January.This is an example of a

Avoiding it is never an appropriate response to conflict.

Rachel missed another deadline and her boss Keri is very upset.She will have to explain to the client again why the project is behind.Keri thinks she may say something she'll regret if she talks to Rachel about this now, so she decides to wait awhile.Keri is using the ______ conflict-handling style.

Twenty-five new employees from across the Kendall Automotive Technologies organization are attending an orientation, receiving information about company policies, and filling out various forms.These employees comprise a team.

When members of a group are friendly and tight-knit but unable to disagree enough to properly appraise alternatives, they are said to be experiencing

Among the benefits of teamwork is the reduction of destructive internal competition.

A work team may be self-managed, cross-functional, virtual, or even all of these at the same time.

Workplace performance is maximized when

A positive outcome of groupthink is the development of more alternative ideas.

The Exceptional Manager: What You Do, How You Do It

Management Theory: Essential Background for the Successful Manager

The Managers Changing Work Environment and Ethical Responsibilities: Doing the Right Thing

Global Management: Managing Across Borders

Planning: the Foundation of Successful Management

Strategic Management: How Exceptional Managers Realize a Grand Design

Individual and Group Decision Making: How Managers Make Things Happen

Organizational Culture, Structure, and Design: Building Blocks of the Organization

Human Resource Management: Getting the Right People for Managerial Success

Organizational Change and Innovation: Lifelong Challenges for the Exceptional Manager

Managing Individual Differences and Behavior: Supervising People As People

Motivating Employees: Achieving Superior Performance in the Workplace

Power, Influence, and Leadership: From Becoming a Manager to Becoming a Leader

Interpersonal Organizational Communication: Mastering the Exchange of Information

Control Systems and Quality Management: Techniques for Enhancing Organizational Effectiveness

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Exam 13: Groups and Teams: Increasing Cooperation, Reducing Conflict

A team composed of people from different departments who are pursuing a common objective is called a

Group cohesion arises during the forming stage of group development.

______ is designed to elicit different opinions without inciting people's personal feelings.

The process of getting oriented and getting acquainted with the group is known as the forming stage of team development.

Nordstrom's department store chain emphasizes the great lengths to which it goes in customer service, an example of which of these reasons to enforce norms?

People tend to exert less effort when working in groups than when working alone, a tendency known as social loafing.

A maintenance role consists of behavior that fosters constructive relationships among team members.

Conflict is the dramatic and often violent clash of opposing forces that lacks a simple resolution that would be satisfactory to all parties.

Certain kinds of conflict can be beneficial for organizations.

In which of the following conditions should constructive conflict be stimulated?

Which of the following is an advantage of larger groups?

Luis, Kennedy, and Jennifer met once a week for several months in the fall to redesign department work spaces, to be implemented when the organization moved to a new building in January.This is an example of a

Avoiding it is never an appropriate response to conflict.

Twenty-five new employees from across the Kendall Automotive Technologies organization are attending an orientation, receiving information about company policies, and filling out various forms.These employees comprise a team.

When members of a group are friendly and tight-knit but unable to disagree enough to properly appraise alternatives, they are said to be experiencing

Among the benefits of teamwork is the reduction of destructive internal competition.

A work team may be self-managed, cross-functional, virtual, or even all of these at the same time.

Workplace performance is maximized when

A positive outcome of groupthink is the development of more alternative ideas.

The Exceptional Manager: What You Do, How You Do It

Management Theory: Essential Background for the Successful Manager

The Managers Changing Work Environment and Ethical Responsibilities: Doing the Right Thing

Global Management: Managing Across Borders

Planning: the Foundation of Successful Management

Strategic Management: How Exceptional Managers Realize a Grand Design

Individual and Group Decision Making: How Managers Make Things Happen

Organizational Culture, Structure, and Design: Building Blocks of the Organization

Human Resource Management: Getting the Right People for Managerial Success

Organizational Change and Innovation: Lifelong Challenges for the Exceptional Manager

Managing Individual Differences and Behavior: Supervising People As People

Motivating Employees: Achieving Superior Performance in the Workplace

Power, Influence, and Leadership: From Becoming a Manager to Becoming a Leader

Interpersonal Organizational Communication: Mastering the Exchange of Information

Control Systems and Quality Management: Techniques for Enhancing Organizational Effectiveness

Filters