Question 1

______ is a "we feeling" that binds group members together.

Accepted Answer

A) Maintenance 
B) Groupthink 
C) Norming 
D) Social loafing 
E) Group cohesiveness 
A) Maintenance 
B) Groupthink 
C) Norming 
D) Social loafing 
E) Group cohesiveness

Question 2

The stage during which a group sets guidelines about issues like attendance and punctuality is the ______ stage.

Accepted Answer

A) norming 
B) storming 
C) forming 
D) adjourning 
E) performing 
A) norming 
B) storming 
C) forming 
D) adjourning 
E) performing

Question 3

Peer pressure, which leads group members to question the loyalty of other members who express dissent, is a symptom of

Accepted Answer

A) social loafing. 
B) norming. 
C) devil's advocacy. 
D) groupthink. 
E) storming. 
A) social loafing. 
B) norming. 
C) devil's advocacy. 
D) groupthink. 
E) storming.

Question 4

Job modeling is a socially determined set of rules for how an individual should behave in an organization.

Accepted Answer

A) True 
 B)False

Question 5

The tendency of a group or team to stick together is known as cooperation.

Accepted Answer

A) True 
 B)False

Question 6

Speed of resolution is the primary benefit of using the collaborating conflict-handling style.

Accepted Answer

A) True 
 B)False

Question 7

Becca asked Kevin, one of her team members, to purposefully think of and voice criticisms as the group discussed a popular idea to open a branch office in another state.This is an example of the use of

Accepted Answer

A) devil's advocacy. 
B) groupthink. 
C) the dialectic method. 
D) storming. 
E) dysfunctional conflict. 
A) devil's advocacy. 
B) groupthink. 
C) the dialectic method. 
D) storming. 
E) dysfunctional conflict.

Question 8

During the performing stage of team development, the group answers the question

Accepted Answer

A) "Can we agree on roles and work as a team?" 
B) "Why are we here?" 
C) "Why are we fighting?" 
D) "Can we do the job properly?" 
E) "Who's in charge?" 
A) "Can we agree on roles and work as a team?" 
B) "Why are we here?" 
C) "Why are we fighting?" 
D) "Can we do the job properly?" 
E) "Who's in charge?"

Question 9

The disadvantage of the ______ conflict-handling style is that it is very time consuming.

Accepted Answer

A) avoiding 
B) collaborating 
C) compromising 
D) forcing 
E) accommodating 
A) avoiding 
B) collaborating 
C) compromising 
D) forcing 
E) accommodating

Question 10

Since hard feelings about group leadership and assignments had passed, Elena's group recently seemed to be relating much better.At the meeting tomorrow she should take advantage of this moment by

Accepted Answer

A) helping the team identify group goals and values. 
B) encouraging members to voice disagreements. 
C) helping people get to know each other. 
D) empowering the members. 
E) throwing a thank-you party. 
A) helping the team identify group goals and values. 
B) encouraging members to voice disagreements. 
C) helping people get to know each other. 
D) empowering the members. 
E) throwing a thank-you party.

Question 11

When parties to a conflict have deeply rooted, opposing value systems, the most appropriate method to handle the conflict is collaboration.

Accepted Answer

A) True 
 B)False

Question 12

Jerald led a team that has just finished up a very challenging research project that will assist management in developing long-range plans.Despite the stress of the past few months, most participants seem sad it's over.Now Jerald should

Accepted Answer

A) have an awards ceremony. 
B) emphasize unity. 
C) get the group disbanded quickly to free people up for new things. 
D) provide opportunities for people to get to know each other better now. 
E) ensure those members can work on similar tasks going forward. 
A) have an awards ceremony. 
B) emphasize unity. 
C) get the group disbanded quickly to free people up for new things. 
D) provide opportunities for people to get to know each other better now. 
E) ensure those members can work on similar tasks going forward.

Question 13

A ______ role is behavior that concentrates on getting the team's work done.

Accepted Answer

A) maintenance 
B) performance 
C) administrative 
D) task 
E) production 
A) maintenance 
B) performance 
C) administrative 
D) task 
E) production

Question 14

The question individuals ask during the norming stage of group development is

Accepted Answer

A) "How do I fit in here?" 
B) "What's next?" 
C) "How can I best perform my role?" 
D) "What do the others expect me to do?" 
E) "What's my role here?" 
A) "How do I fit in here?" 
B) "What's next?" 
C) "How can I best perform my role?" 
D) "What do the others expect me to do?" 
E) "What's my role here?"

Question 15

Competition is a form of conflict.

Accepted Answer

A) True 
 B)False

Question 16

Devil's advocacy is a method used to induce programmed conflict.

Accepted Answer

A) True 
 B)False

Question 17

Norms point up the boundaries between acceptable and unacceptable behavior among group or team members.

Accepted Answer

A) True 
 B)False

Question 18

Which of the following is not a benefit of teamwork in an organization?

Accepted Answer

A) Increased speed 
B) Decreased stress 
C) Reduced costs 
D) Improved workplace cohesiveness 
E) Reduced destructive internal competition 
A) Increased speed 
B) Decreased stress 
C) Reduced costs 
D) Improved workplace cohesiveness 
E) Reduced destructive internal competition

Question 19

Which of the following is a disadvantage of larger groups?

Accepted Answer

A) Less creativity and innovation 
B) Less commitment 
C) More division of labor 
D) Fewer resources 
E) Fewer cliques 
A) Less creativity and innovation 
B) Less commitment 
C) More division of labor 
D) Fewer resources 
E) Fewer cliques

Question 20

What are the four types of work teams? Describe what each does and provide an example of each.

Accepted Answer

The types of work teams are: advice, pro

______ is a "we feeling" that binds group members together.

The stage during which a group sets guidelines about issues like attendance and punctuality is the ______ stage.

Peer pressure, which leads group members to question the loyalty of other members who express dissent, is a symptom of

Job modeling is a socially determined set of rules for how an individual should behave in an organization.

The tendency of a group or team to stick together is known as cooperation.

Speed of resolution is the primary benefit of using the collaborating conflict-handling style.

Becca asked Kevin, one of her team members, to purposefully think of and voice criticisms as the group discussed a popular idea to open a branch office in another state.This is an example of the use of

During the performing stage of team development, the group answers the question

The disadvantage of the ______ conflict-handling style is that it is very time consuming.

Since hard feelings about group leadership and assignments had passed, Elena's group recently seemed to be relating much better.At the meeting tomorrow she should take advantage of this moment by

When parties to a conflict have deeply rooted, opposing value systems, the most appropriate method to handle the conflict is collaboration.

Jerald led a team that has just finished up a very challenging research project that will assist management in developing long-range plans.Despite the stress of the past few months, most participants seem sad it's over.Now Jerald should

A ______ role is behavior that concentrates on getting the team's work done.

The question individuals ask during the norming stage of group development is

Competition is a form of conflict.

Devil's advocacy is a method used to induce programmed conflict.

Norms point up the boundaries between acceptable and unacceptable behavior among group or team members.

Which of the following is not a benefit of teamwork in an organization?

Which of the following is a disadvantage of larger groups?

What are the four types of work teams? Describe what each does and provide an example of each.

The Exceptional Manager: What You Do, How You Do It

Management Theory: Essential Background for the Successful Manager

The Managers Changing Work Environment and Ethical Responsibilities: Doing the Right Thing

Global Management: Managing Across Borders

Planning: the Foundation of Successful Management

Strategic Management: How Exceptional Managers Realize a Grand Design

Individual and Group Decision Making: How Managers Make Things Happen

Organizational Culture, Structure, and Design: Building Blocks of the Organization

Human Resource Management: Getting the Right People for Managerial Success

Organizational Change and Innovation: Lifelong Challenges for the Exceptional Manager

Managing Individual Differences and Behavior: Supervising People As People

Motivating Employees: Achieving Superior Performance in the Workplace

Power, Influence, and Leadership: From Becoming a Manager to Becoming a Leader

Interpersonal Organizational Communication: Mastering the Exchange of Information

Control Systems and Quality Management: Techniques for Enhancing Organizational Effectiveness

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Exam 13: Groups and Teams: Increasing Cooperation, Reducing Conflict

______ is a "we feeling" that binds group members together.

The stage during which a group sets guidelines about issues like attendance and punctuality is the ______ stage.

Peer pressure, which leads group members to question the loyalty of other members who express dissent, is a symptom of

Job modeling is a socially determined set of rules for how an individual should behave in an organization.

The tendency of a group or team to stick together is known as cooperation.

Speed of resolution is the primary benefit of using the collaborating conflict-handling style.

Becca asked Kevin, one of her team members, to purposefully think of and voice criticisms as the group discussed a popular idea to open a branch office in another state.This is an example of the use of

During the performing stage of team development, the group answers the question

The disadvantage of the ______ conflict-handling style is that it is very time consuming.

Since hard feelings about group leadership and assignments had passed, Elena's group recently seemed to be relating much better.At the meeting tomorrow she should take advantage of this moment by

When parties to a conflict have deeply rooted, opposing value systems, the most appropriate method to handle the conflict is collaboration.

Jerald led a team that has just finished up a very challenging research project that will assist management in developing long-range plans.Despite the stress of the past few months, most participants seem sad it's over.Now Jerald should

A ______ role is behavior that concentrates on getting the team's work done.

The question individuals ask during the norming stage of group development is

Competition is a form of conflict.

Devil's advocacy is a method used to induce programmed conflict.

Norms point up the boundaries between acceptable and unacceptable behavior among group or team members.

Which of the following is not a benefit of teamwork in an organization?

Which of the following is a disadvantage of larger groups?

What are the four types of work teams? Describe what each does and provide an example of each.

The Exceptional Manager: What You Do, How You Do It

Management Theory: Essential Background for the Successful Manager

The Managers Changing Work Environment and Ethical Responsibilities: Doing the Right Thing

Global Management: Managing Across Borders

Planning: the Foundation of Successful Management

Strategic Management: How Exceptional Managers Realize a Grand Design

Individual and Group Decision Making: How Managers Make Things Happen

Organizational Culture, Structure, and Design: Building Blocks of the Organization

Human Resource Management: Getting the Right People for Managerial Success

Organizational Change and Innovation: Lifelong Challenges for the Exceptional Manager

Managing Individual Differences and Behavior: Supervising People As People

Motivating Employees: Achieving Superior Performance in the Workplace

Power, Influence, and Leadership: From Becoming a Manager to Becoming a Leader

Interpersonal Organizational Communication: Mastering the Exchange of Information

Control Systems and Quality Management: Techniques for Enhancing Organizational Effectiveness

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