Exam 2: Management Theory: Essential Background for the Successful Manager

Melissa runs a residential-cleaning service and has noticed that some of her staff are much more efficient than others and can clean a house in about half the average time.She would like to reward these workers with a higher wage by implementing what would be known by Taylor as a(n)

The comprehensive approach dedicated to continuous quality improvement, training, and customer satisfaction is known as

The study of how order and pattern arise from very complicated, apparently chaotic systems is known as

A good reason for studying theoretical perspectives of management is that it

The term learning organization was coined by

Abraham Maslow would say that some human needs must be satisfied before others.

Who proposed the hierarchy of human needs as a theory of motivation?

One reason for the success of the Tommy Hilfiger clothing brand in the 1990s was maintaining a closed system with respect to young consumers' feedback by conducting research in music clubs.

The idea that workers become more productive if they think that managers care about their welfare is called the "Hawthorne Effect."

The most significant flaw in the classical viewpoint is that it

Because the human relations movement was considered too simplistic for practical use, it has been superseded by the behavioral science approach to management.

Abraham Maslow and Douglas McGregor were theorists in the human relations movement.

The essence of the classical viewpoint is that

The fact that employees often have no control over work process design limits their ability to achieve zero defects, or

Even though the Russian government is inefficient in the way it collects taxes, it is still an example of a(n)

Among the functions of a manager in a learning organization are generating and generalizing ideas with impact.

The application to management of techniques such as statistics and computer simulations is known as quantitative management.

Behavioral science research suggests that ________ doesn't necessarily promote excellence, and actually can make people hostile.

The ______ viewpoint sees organizations as entities made up of interrelated parts known as inputs, outputs, transformation processes, and feedback.

Of the following, which is one of the functions of management described by Fayol?