Exam 2: Management Theory: Essential Background for the Successful Manager

The tools of ______ are useful for UPS and FedEx in deciding how many employees and aircraft should be scheduled during the month of December.

"True is better than new" is one of the truths of

Which of the following is a discipline that is part of behavioral science?

Fredrick Taylor and the Gilbreths were proponents of which of the following?

Taylor called the tendency for people to deliberately work at less than full capacity

The behavioral science approach to management has its roots in techniques created for American and British military personnel and equipment in World War II.

A learning organization is one that actively creates, acquires, and transfers knowledge within itself and is able to modify itself to reflect new knowledge.

Explain the emphasis of the quantitative viewpoint.Describe the two major approaches to this viewpoint.

Joseph Juran defined quality as ________, which meant that a product or service should satisfy a customer's real needs.

Motivating employees toward achievement is a focus of the classical viewpoint of management.

Matt has developed a mathematical model for the film distribution company that employs him.The model will help in determining release dates and the desirable number of screens for new movies.This model is an application of

Studying theoretical perspectives of management can be a source of new ideas.

Peter was having a hard time concentrating on work on Friday afternoon.He had friends visiting for the weekend and he kept checking his phone and his Facebook page to solidify his plans.He certainly wasn't working as hard as he could have been, something that scientific management theorist Frederick Taylor would have called "soldiering."

Who was known as "the father of industrial psychology"?

How is management both an art and a science?

Gary Hamel, cofounder of the Management Innovation Lab, believes than management innovation can be improved by identifying and sometimes challenging core beliefs that people have about an organization.

Describe total quality management, and list at least three of the four components of it that are used by organizations to implement it.

Deming and Juran were part of the quality-management movement.

Behavioral science research has shown that competition is superior to cooperation in promoting achievement and productivity.

A set of interrelated parts that operate together to achieve a common purpose is called a system.