Exam 1: Introduction to Principles of Management

Professor Minztberg identified ten roles common to the work of all managers.They are divided into three groups: _________,___________,and ____________.

Describe the three steps to the managerial process of controlling.

Teams differ from other types of groups in that members are focused on a joint goal or product.

What is the difference between triple bottom line and corporate social responsibility? Triple bottom line refers to the financial,social and environmental performance of an organization.CSR is concerned with the social and environmental dimensions of performance.Hard;Comprehension

________ managers lead a function that contributes directly to the products or services the organization creates.

Operational planning assumes the existence of:

In the survey of organizational citizenship behavior,organizational compliance means:

Three different types of planning used in the function of management are:

Triple bottom line refers to the measurement of business performance along __________,_____________ and ____________ dimensions.

________________ refers to social and environmental profit.

____________ are individuals and organizations who are actively involvedwith the organization,and whose interests may be positively or negatively affected as a result of what the organization does.

What are the principles of management? The principles of management are the activities which plan,organize and control the operations of the basic elements of people,materials,machines,methods,money and markets,providing direction and coordination,and giving leadership to human efforts,so as to achieve the sought objectives of the enterprise.Hard;Comprehension

Why do customers play a big role in economic profits? Profits accrue to firms because customers are willing to pay a certain price for a product or service,as opposed to a competitor's product or service of a higher or lower price.Medium;Application

What is the process of planning?

Organizational citizenship behaviors can be understood as:

StarKist tuna adopted a CSR approach when it decided to purchase and sell exclusively dolphin-safe tuna.Why were consumers unwilling to pay higher process for StarKist's environmental product attributes? Since tuna were bought from commercial fisherman,this practice afforded the firm no protection from imitation by competitors.In terms of credibility,consumers did not perceive StarKist's efforts as sincere.Hard;Knowledge

A __________ leads a function that contributes directly to the products or services the organization creates.

The principles of management are drawn from a number of academic fields,principally the fields of:

The Body Shop adopted a CSR approach going to great lengths to ensure that its business is ecologically sustainable.Why has their approach been successful?

Traditionally,___________ was based on principles of division of labor and specialization.