Question 1

Which of the following statements about cross-cultural communication is NOT accurate?

Accepted Answer

A) People must always exercise caution when communicating with people of different geographical or ethnic groupings within one country. 
B) Ethnocentrism can easily create communication problems among people of diverse backgrounds. 
C) Language differences represent a major difficulty in cross-cultural communication. 
D) Gestures mean basically the same thing in various cultures of the world. 
E) People must always exercise caution when communicating with people of different national cultures. 
A) People must always exercise caution when communicating with people of different geographical or ethnic groupings within one country. 
B) Ethnocentrism can easily create communication problems among people of diverse backgrounds. 
C) Language differences represent a major difficulty in cross-cultural communication. 
D) Gestures mean basically the same thing in various cultures of the world. 
E) People must always exercise caution when communicating with people of different national cultures.

Question 2

Potential noise comes from all of the following EXCEPT:

Accepted Answer

A) cultural similarities. 
B) semantic problems. 
C) mixed messages. 
D) absence of feedback. 
E) physical distractions. 
A) cultural similarities. 
B) semantic problems. 
C) mixed messages. 
D) absence of feedback. 
E) physical distractions.

Question 3

Which of the following may lead to an interpersonal barrier?

Accepted Answer

A) Lack of trust 
B) Personality clashes 
C) A bad reputation 
D) Stereotypes/prejudices 
E) All of the above 
A) Lack of trust 
B) Personality clashes 
C) A bad reputation 
D) Stereotypes/prejudices 
E) All of the above

Question 4

All of the following statements about information channels are correct EXCEPT:

Accepted Answer

A) networking takes place through the use of informal channels. 
B) informal channels adhere to an organization's hierarchy of authority. 
C) informal channels coexist with the formal channels of an organization. 
D) informal channels diverge from formal organization channels by skipping levels in the hierarchy or cutting across vertical chains of command. 
E) informal channels help to create open communications in organizations and ensure that the right people are in contact one another. 
A) networking takes place through the use of informal channels. 
B) informal channels adhere to an organization's hierarchy of authority. 
C) informal channels coexist with the formal channels of an organization. 
D) informal channels diverge from formal organization channels by skipping levels in the hierarchy or cutting across vertical chains of command. 
E) informal channels help to create open communications in organizations and ensure that the right people are in contact one another.

Question 5

Research indicates that __________ communication is more accurate and effective than __________ communication.

Accepted Answer

A) one-way; two-way 
B) individual; group 
C) team; individual 
D) two-way; one-way 
E) one-way; group 
A) one-way; two-way 
B) individual; group 
C) team; individual 
D) two-way; one-way 
E) one-way; group

Question 6

A result of the rise of social networking tools and additional collaboration technologies has been __________.

Accepted Answer

A) a reduction of status differentials and breaking down of corporate silos 
B) an increase of status differentials and breading down of corporate silos 
C) an increase of status differentials and an increase in corporate silos 
D) a reduction of status differentials and an increase in corporate silos 
E) less information power for customers 
A) a reduction of status differentials and breaking down of corporate silos 
B) an increase of status differentials and breading down of corporate silos 
C) an increase of status differentials and an increase in corporate silos 
D) a reduction of status differentials and an increase in corporate silos 
E) less information power for customers

Question 7

__________ is the study of gestures and body postures.

Accepted Answer

The answer of __________ is the study of gestures and...

Question 8

__________ is a process of sending and receiving messages with attached meanings.

Accepted Answer

The answer of __________ is a process of sending and...

Question 9

__________ is the process through which a receiver communicates with a sender by returning another message.

Accepted Answer

The answer of __________ is the process through which a...

Question 10

Formal channels of communication follow the chain of command established by an organization's hierarchy of authority.

Accepted Answer

A) True 
 B)False

Question 11

One of the major functions of downward communication is to achieve influence by providing information.

Accepted Answer

A) True 
 B)False

Question 12

__________ is often accompanied by an unwillingness to try to understand alternative points of view.

Accepted Answer

A) Self-preservation 
B) Self-centeredness 
C) Ethnocentrism 
D) Individual affirmation 
E) Personal protection. 
A) Self-preservation 
B) Self-centeredness 
C) Ethnocentrism 
D) Individual affirmation 
E) Personal protection.

Question 13

Both formal channels and informal channels follow the chain of command.

Accepted Answer

A) True 
 B)False

Question 14

With the rise of social networking tools,the withholding of information is becoming more difficult giving customers more information power than ever.

Accepted Answer

A) True 
 B)False

Question 15

In order for meaning to be assigned to any received message,its contents must be interpreted through encoding.

Accepted Answer

A) True 
 B)False

Question 16

Which of the following countries is a low-context culture?

Accepted Answer

A) United States 
B) India 
C) Japan 
D) France 
E) Scotland 
A) United States 
B) India 
C) Japan 
D) France 
E) Scotland

Question 17

Guidelines for active listening include all of the following EXCEPT:

Accepted Answer

A) listen for content. 
B) listen for feelings. 
C) watch for mistakes. 
D) respond to feelings. 
E) reflect back. 
A) listen for content. 
B) listen for feelings. 
C) watch for mistakes. 
D) respond to feelings. 
E) reflect back.

Question 18

Which of the following statements about the role of language in cross-cultural communication is NOT correct?

Accepted Answer

A) Members of low-context cultures are very explicit in using the spoken and written word. 
B) In low-context cultures,the message is rarely conveyed by the words someone uses,with greater emphasis on the "context" in which the words are spoken. 
C) Australia,Canada and the United States have low-context cultures. 
D) Members of high-context cultures use words to convey only a limited part of the message. 
E) In high-context cultures,must of the message communicated must be inferred or interpreted from the context,which includes body language,the physical setting and past relationships. 
A) Members of low-context cultures are very explicit in using the spoken and written word. 
B) In low-context cultures,the message is rarely conveyed by the words someone uses,with greater emphasis on the "context" in which the words are spoken. 
C) Australia,Canada and the United States have low-context cultures. 
D) Members of high-context cultures use words to convey only a limited part of the message. 
E) In high-context cultures,must of the message communicated must be inferred or interpreted from the context,which includes body language,the physical setting and past relationships.

Question 19

The concept of active listening comes from the work of counselors and therapists,who are trained to help people express themselves and talk about things that are important to them.

Accepted Answer

A) True 
 B)False

Question 20

The study of how building design may influence communication and productivity by improving lateral communications is known as organizational proxemics.

Accepted Answer

A) True 
 B)False

Which of the following statements about cross-cultural communication is NOT accurate?

Potential noise comes from all of the following EXCEPT:

Which of the following may lead to an interpersonal barrier?

All of the following statements about information channels are correct EXCEPT:

Research indicates that communication is more accurate and effective than communication.

A result of the rise of social networking tools and additional collaboration technologies has been __________.

__________ is the study of gestures and body postures.

__________ is a process of sending and receiving messages with attached meanings.

__________ is the process through which a receiver communicates with a sender by returning another message.

Formal channels of communication follow the chain of command established by an organization's hierarchy of authority.

One of the major functions of downward communication is to achieve influence by providing information.

__________ is often accompanied by an unwillingness to try to understand alternative points of view.

Both formal channels and informal channels follow the chain of command.

With the rise of social networking tools,the withholding of information is becoming more difficult giving customers more information power than ever.

In order for meaning to be assigned to any received message,its contents must be interpreted through encoding.

Which of the following countries is a low-context culture?

Guidelines for active listening include all of the following EXCEPT:

Which of the following statements about the role of language in cross-cultural communication is NOT correct?

The concept of active listening comes from the work of counselors and therapists,who are trained to help people express themselves and talk about things that are important to them.

The study of how building design may influence communication and productivity by improving lateral communications is known as organizational proxemics.

Introducing Organizational Behavior

Individual Differences,Values,and Diversity

Emotions,Attitudes,and Job Satisfaction

Perception,Attribution,and Learning

Motivation and Performance

Teams in Organizations

Teamwork and Team Performance

Decision-Making and Creativity

Conflict and Negotiation

Power and Politics

Leadership Essentials

Leadership Challenges and Organizational Change

Organizational Culture and Innovation

Organizational Goals and Structures

Strategy,Technology,and Organizational Design

Filters

Exam 11: Communication and Collaboration

Which of the following statements about cross-cultural communication is NOT accurate?

Potential noise comes from all of the following EXCEPT:

Which of the following may lead to an interpersonal barrier?

All of the following statements about information channels are correct EXCEPT:

Research indicates that __________ communication is more accurate and effective than __________ communication.

A result of the rise of social networking tools and additional collaboration technologies has been __________.

__________ is the study of gestures and body postures.

__________ is a process of sending and receiving messages with attached meanings.

__________ is the process through which a receiver communicates with a sender by returning another message.

Formal channels of communication follow the chain of command established by an organization's hierarchy of authority.

One of the major functions of downward communication is to achieve influence by providing information.

__________ is often accompanied by an unwillingness to try to understand alternative points of view.

Both formal channels and informal channels follow the chain of command.

With the rise of social networking tools,the withholding of information is becoming more difficult giving customers more information power than ever.

In order for meaning to be assigned to any received message,its contents must be interpreted through encoding.

Which of the following countries is a low-context culture?

Guidelines for active listening include all of the following EXCEPT:

Which of the following statements about the role of language in cross-cultural communication is NOT correct?

The concept of active listening comes from the work of counselors and therapists,who are trained to help people express themselves and talk about things that are important to them.

The study of how building design may influence communication and productivity by improving lateral communications is known as organizational proxemics.

Introducing Organizational Behavior

Individual Differences,Values,and Diversity

Emotions,Attitudes,and Job Satisfaction

Perception,Attribution,and Learning

Motivation and Performance

Teams in Organizations

Teamwork and Team Performance

Decision-Making and Creativity

Conflict and Negotiation

Power and Politics

Leadership Essentials

Leadership Challenges and Organizational Change

Organizational Culture and Innovation

Organizational Goals and Structures

Strategy,Technology,and Organizational Design

Filters

Research indicates that communication is more accurate and effective than communication.