Question 1

The primary disadvantage of grapevines is,it __________.

Accepted Answer

A) provides a sense of security from "being in the know" 
B) provides social satisfaction as information is exchanged interpersonally 
C) helps fulfill the needs of people involved in them 
D) transmits incorrect or untimely information 
E) transmits information quickly and efficiently 
A) provides a sense of security from "being in the know" 
B) provides social satisfaction as information is exchanged interpersonally 
C) helps fulfill the needs of people involved in them 
D) transmits incorrect or untimely information 
E) transmits information quickly and efficiently

Question 2

Which of the following is an incorrect statement regarding the effects of status on interpersonal communication?

Accepted Answer

A) Status differences in organizations create potential communication barriers between persons of higher and lower ranks. 
B) Given the authority of their positions,managers may be inclined to do a lot of listening but not much telling. 
C) Communication is frequently biased when flowing upward in organizational hierarchies. 
D) Subordinates may filter information and tell their superiors only what they think the boss wants to hear. 
E) Higher-level decision makers may take the wrong actions because of biased and inaccurate information supplied from below. 
A) Status differences in organizations create potential communication barriers between persons of higher and lower ranks. 
B) Given the authority of their positions,managers may be inclined to do a lot of listening but not much telling. 
C) Communication is frequently biased when flowing upward in organizational hierarchies. 
D) Subordinates may filter information and tell their superiors only what they think the boss wants to hear. 
E) Higher-level decision makers may take the wrong actions because of biased and inaccurate information supplied from below.

Question 3

A set of tools to approach difficult conversations are known as __________.

Accepted Answer

A) transparency 
B) supportive communication principles 
C) presence-aware tools 
D) proxemics 
E) active listening 
A) transparency 
B) supportive communication principles 
C) presence-aware tools 
D) proxemics 
E) active listening

Question 4

When Sam cannot listen objectively to Tinesha due to a lack of trust,he is experiencing an interpersonal barrier to communication.

Accepted Answer

A) True 
 B)False

Question 5

When messages get more complex and open-ended,__________are necessary to achieve effective communication.

Accepted Answer

A) leaner channels 
B) richer channels 
C) more channels 
D) senior channels 
E) correct channels 
A) leaner channels 
B) richer channels 
C) more channels 
D) senior channels 
E) correct channels

Question 6

Because communication is frequently biased when flowing upward,subordinates may __________.

Accepted Answer

A) only communicate with their bosses only when they have to. 
B) use email as a means to communicate with their bosses. 
C) communicate to their bosses only in writing. 
D) filter information and tell their superiors only what they think the boss wants to hear. 
E) tell their bosses everything they know about a subject. 
A) only communicate with their bosses only when they have to. 
B) use email as a means to communicate with their bosses. 
C) communicate to their bosses only in writing. 
D) filter information and tell their superiors only what they think the boss wants to hear. 
E) tell their bosses everything they know about a subject.

Question 7

__________ communication is more costly and time consuming than __________ communication.

Accepted Answer

A) One-way; two-way 
B) Individual; group 
C) Team; individual 
D) Two-way; one-way 
E) One-way; group 
A) One-way; two-way 
B) Individual; group 
C) Team; individual 
D) Two-way; one-way 
E) One-way; group

Question 8

Leaner channels work well for more routine and straightforward messages,whereas richer channels work well with complex and open-ended messages.

Accepted Answer

A) True 
 B)False

Question 9

Interpersonal barriers occur when individuals are not able to objectively listen to the sender due to things such as lack of trust,personality clashes,and a bad reputation.

Accepted Answer

A) True 
 B)False

The primary disadvantage of grapevines is,it __________.

Which of the following is an incorrect statement regarding the effects of status on interpersonal communication?

A set of tools to approach difficult conversations are known as __________.

When Sam cannot listen objectively to Tinesha due to a lack of trust,he is experiencing an interpersonal barrier to communication.

When messages get more complex and open-ended,__________are necessary to achieve effective communication.

Because communication is frequently biased when flowing upward,subordinates may __________.

communication is more costly and time consuming than communication.

Leaner channels work well for more routine and straightforward messages,whereas richer channels work well with complex and open-ended messages.

Interpersonal barriers occur when individuals are not able to objectively listen to the sender due to things such as lack of trust,personality clashes,and a bad reputation.

Introducing Organizational Behavior

Individual Differences,Values,and Diversity

Emotions,Attitudes,and Job Satisfaction

Perception,Attribution,and Learning

Motivation and Performance

Teams in Organizations

Teamwork and Team Performance

Decision-Making and Creativity

Conflict and Negotiation

Power and Politics

Leadership Essentials

Leadership Challenges and Organizational Change

Organizational Culture and Innovation

Organizational Goals and Structures

Strategy,Technology,and Organizational Design

Filters

Exam 11: Communication and Collaboration

The primary disadvantage of grapevines is,it __________.

Which of the following is an incorrect statement regarding the effects of status on interpersonal communication?

A set of tools to approach difficult conversations are known as __________.

When Sam cannot listen objectively to Tinesha due to a lack of trust,he is experiencing an interpersonal barrier to communication.

When messages get more complex and open-ended,__________are necessary to achieve effective communication.

Because communication is frequently biased when flowing upward,subordinates may __________.

__________ communication is more costly and time consuming than __________ communication.

Leaner channels work well for more routine and straightforward messages,whereas richer channels work well with complex and open-ended messages.

Interpersonal barriers occur when individuals are not able to objectively listen to the sender due to things such as lack of trust,personality clashes,and a bad reputation.

Introducing Organizational Behavior

Individual Differences,Values,and Diversity

Emotions,Attitudes,and Job Satisfaction

Perception,Attribution,and Learning

Motivation and Performance

Teams in Organizations

Teamwork and Team Performance

Decision-Making and Creativity

Conflict and Negotiation

Power and Politics

Leadership Essentials

Leadership Challenges and Organizational Change

Organizational Culture and Innovation

Organizational Goals and Structures

Strategy,Technology,and Organizational Design

Filters

communication is more costly and time consuming than communication.