Exam 11: Communication and Collaboration

There are two sides to the communication process __________ and __________.

Semantic barriers occur only when people communicate in two different languages.

The term "flaming" is sometimes used to describe rudeness in __________.

When in doubt regarding the clarity of your written or spoken message,the recommended course of action to follow is:

Suppose you work for an international food company.Although you like your boss,one thing that bothers you is that he openly believes that his culture is superior to other cultures.This common problem is called __________.

Informal channels of communication do not adhere to the organization's hierarchy of authority.

__________ barriers to communication involve a poor choice or use of words and mixed messages.

International business experts advise that one of the best ways to gain understanding of cultural differences is to hire people from different countries.

In comparing two-way communication with one-way communication,research indicates that __________.

A grapevine transfers rumors and other unofficial information through networks of friendships and acquaintances.

Interruptions such as a telephone ringing,someone knocking on your door,or someone dropping by your office when you are trying to communicate with someone else are examples of __________ in effective communication.

__________ occurs when an individual feels his self-worth is being questioned.

__________ in communication occurs when individuals feel they are being attacked and they need to protect themselves.

In a 24/7 world,most companies take the cue from P & G in telling employees it is not acceptable to turn their presence status to off or unavailable.

Communication channels are the pathways through which messages are communicated.

Crossed legs are quite acceptable in the United Kingdom but are rude in Saudi Arabia if the sole of the foot is directed toward someone.

When verbal and nonverbal messages do not match,receivers will pay more attention to the __________.

The difficulties with cross-cultural communication are perhaps most obvious with respect to __________.

What are supportive communication principles? Suggested

The primary emphasis of supportive communication is to avoid __________.