Question 1

Which of the following statements is accurate?

Accepted Answer

A) Many Asian cultures are considered low context cultures. 
B) Most Western cultures are high context cultures. 
C) Canada is a high-context culture. 
D) Many Middle Eastern cultures are considered low-context cultures. 
E) The United States is a low-context culture. 
A) Many Asian cultures are considered low context cultures. 
B) Most Western cultures are high context cultures. 
C) Canada is a high-context culture. 
D) Many Middle Eastern cultures are considered low-context cultures. 
E) The United States is a low-context culture.

Question 2

Which of the following is NOT a supportive communication principle?

Accepted Answer

A) Focus on the problem and not the person. 
B) Be specific and descriptive,not global or evaluative. 
C) Own,rather than disown,the communication. 
D) Seek to be heard and understood. 
E) Be congruent - match the words with the body language. 
A) Focus on the problem and not the person. 
B) Be specific and descriptive,not global or evaluative. 
C) Own,rather than disown,the communication. 
D) Seek to be heard and understood. 
E) Be congruent - match the words with the body language.

Question 3

What is active listening and what are the recommended guidelines for its use?
Suggested

Accepted Answer

Active listing is the ability to help th

Question 4

The types of information flows in organizations are __________ and __________.

Accepted Answer

The answer of The types of information flows in organizations...

Question 5

Ethnocentrism is often accompanied by an unwillingness to try to understand alternative points of view.

Accepted Answer

A) True 
 B)False

Question 6

Upward communication follows the chain of command from top to bottom.

Accepted Answer

A) True 
 B)False

Question 7

The tendency to sometimes withhold information from a desire to be polite and a reluctance to transmit bad news is sometimes called the __________.

Accepted Answer

The answer of The tendency to sometimes withhold information from...

Question 8

The role of the "receiver" in the communication process is to decode the message into a perceived meaning.

Accepted Answer

A) True 
 B)False

Question 9

Furniture placement can provide nonverbal communication.

Accepted Answer

A) True 
 B)False

Question 10

Given the authority of their positions,managers may be inclined to do a lot of __________,but not much __________.

Accepted Answer

A) screaming; talking 
B) intuitively deciding; sound evaluating. 
C) decision making; listening 
D) answering; creating 
E) telling; listening 
A) screaming; talking 
B) intuitively deciding; sound evaluating. 
C) decision making; listening 
D) answering; creating 
E) telling; listening

Question 11

__________ communication takes place through facial expressions,body position,eye contact and other physical gestures.

Accepted Answer

The answer of __________ communication takes place through facial expressions,body...

Question 12

For lateral communication to be effective,people must be willing to listen to other functions and departments from the perspective of serving their needs as "internal customers."

Accepted Answer

A) True 
 B)False

Question 13

__________ occurs when individuals block out information or only hear things that match preconceived notions.

Accepted Answer

A) Mangled messages 
B) Selective listening 
C) Perceptual distractions 
D) Semantic problems 
E) Communication barriers 
A) Mangled messages 
B) Selective listening 
C) Perceptual distractions 
D) Semantic problems 
E) Communication barriers

Question 14

The ability to help the source of a message say what he or she really means is called dynamic listening.

Accepted Answer

A) True 
 B)False

Question 15

The U.S.is a low-context culture where words convey only part of a message,while the rest of the message must be inferred from body language and additional contextual cues.

Accepted Answer

A) True 
 B)False

Question 16

__________ is the act of speaking without using words.

Accepted Answer

The answer of __________ is the act of speaking without...

Question 17

The role of the "source" in the communication process is to encode an intended meaning into a message.

Accepted Answer

A) True 
 B)False

Question 18

__________ cultures are very explicit in using the spoken and written word.

Accepted Answer

A) High and low-continuity 
B) Low-content 
C) High-content 
D) Low-context 
E) High-context 
A) High and low-continuity 
B) Low-content 
C) High-content 
D) Low-context 
E) High-context

Question 19

In __________ communication,there is no direct and immediate feedback from the recipient of a message.

Accepted Answer

The answer of In __________ communication,there is no direct and...

Question 20

A potential advantage of electronic communication is __________.

Accepted Answer

A) people are interacting with machines so interactions are often impersonal 
B) allowing broader and more immediate access to information 
C) nonverbal communications is removed from interactions 
D) recipients are typically accurate is identifying the tone or intent of email 
E) people are interacting less with each other directly 
A) people are interacting with machines so interactions are often impersonal 
B) allowing broader and more immediate access to information 
C) nonverbal communications is removed from interactions 
D) recipients are typically accurate is identifying the tone or intent of email 
E) people are interacting less with each other directly

Which of the following statements is accurate?

Which of the following is NOT a supportive communication principle?

What is active listening and what are the recommended guidelines for its use? Suggested

The types of information flows in organizations are and .

Ethnocentrism is often accompanied by an unwillingness to try to understand alternative points of view.

Upward communication follows the chain of command from top to bottom.

The tendency to sometimes withhold information from a desire to be polite and a reluctance to transmit bad news is sometimes called the __________.

The role of the "receiver" in the communication process is to decode the message into a perceived meaning.

Furniture placement can provide nonverbal communication.

Given the authority of their positions,managers may be inclined to do a lot of ,but not much .

__________ communication takes place through facial expressions,body position,eye contact and other physical gestures.

For lateral communication to be effective,people must be willing to listen to other functions and departments from the perspective of serving their needs as "internal customers."

__________ occurs when individuals block out information or only hear things that match preconceived notions.

The ability to help the source of a message say what he or she really means is called dynamic listening.

The U.S.is a low-context culture where words convey only part of a message,while the rest of the message must be inferred from body language and additional contextual cues.

__________ is the act of speaking without using words.

The role of the "source" in the communication process is to encode an intended meaning into a message.

__________ cultures are very explicit in using the spoken and written word.

In __________ communication,there is no direct and immediate feedback from the recipient of a message.

A potential advantage of electronic communication is __________.

Introducing Organizational Behavior

Individual Differences,Values,and Diversity

Emotions,Attitudes,and Job Satisfaction

Perception,Attribution,and Learning

Motivation and Performance

Teams in Organizations

Teamwork and Team Performance

Decision-Making and Creativity

Conflict and Negotiation

Power and Politics

Leadership Essentials

Leadership Challenges and Organizational Change

Organizational Culture and Innovation

Organizational Goals and Structures

Strategy,Technology,and Organizational Design

Filters

Exam 11: Communication and Collaboration

Which of the following statements is accurate?

Which of the following is NOT a supportive communication principle?

What is active listening and what are the recommended guidelines for its use? Suggested

The types of information flows in organizations are __________ and __________.

Ethnocentrism is often accompanied by an unwillingness to try to understand alternative points of view.

Upward communication follows the chain of command from top to bottom.

The tendency to sometimes withhold information from a desire to be polite and a reluctance to transmit bad news is sometimes called the __________.

The role of the "receiver" in the communication process is to decode the message into a perceived meaning.

Furniture placement can provide nonverbal communication.

Given the authority of their positions,managers may be inclined to do a lot of __________,but not much __________.

__________ communication takes place through facial expressions,body position,eye contact and other physical gestures.

For lateral communication to be effective,people must be willing to listen to other functions and departments from the perspective of serving their needs as "internal customers."

__________ occurs when individuals block out information or only hear things that match preconceived notions.

The ability to help the source of a message say what he or she really means is called dynamic listening.

The U.S.is a low-context culture where words convey only part of a message,while the rest of the message must be inferred from body language and additional contextual cues.

__________ is the act of speaking without using words.

The role of the "source" in the communication process is to encode an intended meaning into a message.

__________ cultures are very explicit in using the spoken and written word.

In __________ communication,there is no direct and immediate feedback from the recipient of a message.

A potential advantage of electronic communication is __________.

Introducing Organizational Behavior

Individual Differences,Values,and Diversity

Emotions,Attitudes,and Job Satisfaction

Perception,Attribution,and Learning

Motivation and Performance

Teams in Organizations

Teamwork and Team Performance

Decision-Making and Creativity

Conflict and Negotiation

Power and Politics

Leadership Essentials

Leadership Challenges and Organizational Change

Organizational Culture and Innovation

Organizational Goals and Structures

Strategy,Technology,and Organizational Design

Filters

The types of information flows in organizations are and .

Given the authority of their positions,managers may be inclined to do a lot of ,but not much .