Question 1

Members of high-context cultures use all of the following to convey their messages EXCEPT:

Accepted Answer

A) body language. 
B) the physical setting. 
C) past relationships. 
D) words for only a limited part of a message. 
E) explicit words for the majority of a message. 
A) body language. 
B) the physical setting. 
C) past relationships. 
D) words for only a limited part of a message. 
E) explicit words for the majority of a message.

Question 2

The flow of messages at the same levels across organizations is known as __________.

Accepted Answer

A) team communication 
B) upward communication 
C) downward communication 
D) lateral communication 
E) collaborative communication 
A) team communication 
B) upward communication 
C) downward communication 
D) lateral communication 
E) collaborative communication

Question 3

__________ occurs when individuals feel they are being attacked and they need to protect themselves.

Accepted Answer

A) Transparency 
B) Defensiveness 
C) Flaming 
D) Proxemics 
E) Disconfirmation 
A) Transparency 
B) Defensiveness 
C) Flaming 
D) Proxemics 
E) Disconfirmation

Question 4

The difficulties with cross-cultural communication are perhaps most obvious in respect to __________ differences.

Accepted Answer

A) language 
B) moral 
C) outsourcing 
D) stamina 
E) writing 
A) language 
B) moral 
C) outsourcing 
D) stamina 
E) writing

Question 5

Channel richness is the capacity of a communication channel to convey information in an effective manner.

Accepted Answer

A) True 
 B)False

Question 6

The process of decoding is complicated by many factors,including the knowledge and experience of the receiver and his or her relationship with the sender.

Accepted Answer

A) True 
 B)False

Question 7

For lateral communication to be effective,people must be willing and able to communicate across departmental or functional boundaries.

Accepted Answer

A) True 
 B)False

Question 8

The use of computers makes people feel less inhibited,more impatient in what they say,and more likely to engage in __________.

Accepted Answer

A) the mum effect 
B) information overload 
C) flaming 
D) collaborative approaches 
E) feedback. 
A) the mum effect 
B) information overload 
C) flaming 
D) collaborative approaches 
E) feedback.

Question 9

To be an effective active listener,research suggests,that people should only pay attention to verbal expressions and ignore nonverbal expressions.

Accepted Answer

A) True 
 B)False

Question 10

All of the following are true of the study by Detert and Burris on leadership behaviors EXCEPT:

Accepted Answer

A) personalized behavior is not enough to generate employee voice. 
B) if leaders are going to overcome employee restraint in speaking up,they must indicate openness to change. 
C) openness behaviors send a clear signal that voice is welcome. 
D) many individuals don't feel safe speaking up in their organizations. 
E) transformational leader behaviors are enough to signal openness. 
A) personalized behavior is not enough to generate employee voice. 
B) if leaders are going to overcome employee restraint in speaking up,they must indicate openness to change. 
C) openness behaviors send a clear signal that voice is welcome. 
D) many individuals don't feel safe speaking up in their organizations. 
E) transformational leader behaviors are enough to signal openness.

Question 11

The popular KISS principle of communication stands for __________.

Accepted Answer

A) keep it swift and safe 
B) keep it short and simple 
C) keep it step-by-step 
D) keep in style and standard 
E) keep it speedy and specific 
A) keep it swift and safe 
B) keep it short and simple 
C) keep it step-by-step 
D) keep in style and standard 
E) keep it speedy and specific

Question 12

John dislikes his co-worker,Dylan.Dylan must miss the morning staff meeting as he has other work-related responsibilities to complete at this time.It is John's responsibility to fill Dylan in on what happened at the meeting.Many times John decides to leave out critical details or pointers that may help Dylan to be more successful in getting things done.John is engaging in which communication barrier?

Accepted Answer

A) Selective listening 
B) Filtering 
C) Semantic barriers 
D) Physical distractions 
E) None of the above 
A) Selective listening 
B) Filtering 
C) Semantic barriers 
D) Physical distractions 
E) None of the above

Question 13

A lack of adequate downward communication is often cited as a management failure.

Accepted Answer

A) True 
 B)False

Question 14

The art of impression management during interviews requires careful attention to __________.

Accepted Answer

A) dress 
B) verbal communication 
C) timeliness 
D) nonverbal aspects of communication 
E) both verbal and nonverbal aspects of communication 
A) dress 
B) verbal communication 
C) timeliness 
D) nonverbal aspects of communication 
E) both verbal and nonverbal aspects of communication

Question 15

In general,the richest communication channel is face-to-face communication.

Accepted Answer

A) True 
 B)False

Question 16

Semantic barriers to communication involve __________.

Accepted Answer

A) foreign communication 
B) weak communication links 
C) breaks in communication transmissions 
D) loud noises that disrupt what is communicated 
E) a poor choice or use of words and mixed messages 
A) foreign communication 
B) weak communication links 
C) breaks in communication transmissions 
D) loud noises that disrupt what is communicated 
E) a poor choice or use of words and mixed messages

Question 17

In supportive communication,we are supposed to focus on the problem and not the __________.

Accepted Answer

The answer of In supportive communication,we are supposed to focus...

Question 18

A supportive communication principle is to focus on the problem and not the person.

Accepted Answer

A) True 
 B)False

Question 19

Kinesics is the study of the way space is utilized,whereas proxemics is study of gestures and body postures.

Accepted Answer

A) True 
 B)False

Question 20

Which of the following is NOT an effective way to give constructive feedback?

Accepted Answer

A) Limit how much feedback the receiver gets at one time. 
B) Focus on things the receiver can control. 
C) Give feedback when the receiver is most ready to accept it. 
D) Be general so as not to hurt the person's feelings. 
E) Give feedback directly and in a spirit of mutual trust. 
A) Limit how much feedback the receiver gets at one time. 
B) Focus on things the receiver can control. 
C) Give feedback when the receiver is most ready to accept it. 
D) Be general so as not to hurt the person's feelings. 
E) Give feedback directly and in a spirit of mutual trust.

Members of high-context cultures use all of the following to convey their messages EXCEPT:

The flow of messages at the same levels across organizations is known as __________.

__________ occurs when individuals feel they are being attacked and they need to protect themselves.

The difficulties with cross-cultural communication are perhaps most obvious in respect to __________ differences.

Channel richness is the capacity of a communication channel to convey information in an effective manner.

The process of decoding is complicated by many factors,including the knowledge and experience of the receiver and his or her relationship with the sender.

For lateral communication to be effective,people must be willing and able to communicate across departmental or functional boundaries.

The use of computers makes people feel less inhibited,more impatient in what they say,and more likely to engage in __________.

To be an effective active listener,research suggests,that people should only pay attention to verbal expressions and ignore nonverbal expressions.

All of the following are true of the study by Detert and Burris on leadership behaviors EXCEPT:

The popular KISS principle of communication stands for __________.

A lack of adequate downward communication is often cited as a management failure.

The art of impression management during interviews requires careful attention to __________.

In general,the richest communication channel is face-to-face communication.

Semantic barriers to communication involve __________.

In supportive communication,we are supposed to focus on the problem and not the __________.

A supportive communication principle is to focus on the problem and not the person.

Kinesics is the study of the way space is utilized,whereas proxemics is study of gestures and body postures.

Which of the following is NOT an effective way to give constructive feedback?

Introducing Organizational Behavior

Individual Differences,Values,and Diversity

Emotions,Attitudes,and Job Satisfaction

Perception,Attribution,and Learning

Motivation and Performance

Teams in Organizations

Teamwork and Team Performance

Decision-Making and Creativity

Conflict and Negotiation

Power and Politics

Leadership Essentials

Leadership Challenges and Organizational Change

Organizational Culture and Innovation

Organizational Goals and Structures

Strategy,Technology,and Organizational Design

Filters

Exam 11: Communication and Collaboration

Members of high-context cultures use all of the following to convey their messages EXCEPT:

The flow of messages at the same levels across organizations is known as __________.

__________ occurs when individuals feel they are being attacked and they need to protect themselves.

The difficulties with cross-cultural communication are perhaps most obvious in respect to __________ differences.

Channel richness is the capacity of a communication channel to convey information in an effective manner.

The process of decoding is complicated by many factors,including the knowledge and experience of the receiver and his or her relationship with the sender.

For lateral communication to be effective,people must be willing and able to communicate across departmental or functional boundaries.

The use of computers makes people feel less inhibited,more impatient in what they say,and more likely to engage in __________.

To be an effective active listener,research suggests,that people should only pay attention to verbal expressions and ignore nonverbal expressions.

All of the following are true of the study by Detert and Burris on leadership behaviors EXCEPT:

The popular KISS principle of communication stands for __________.

A lack of adequate downward communication is often cited as a management failure.

The art of impression management during interviews requires careful attention to __________.

In general,the richest communication channel is face-to-face communication.

Semantic barriers to communication involve __________.

In supportive communication,we are supposed to focus on the problem and not the __________.

A supportive communication principle is to focus on the problem and not the person.

Kinesics is the study of the way space is utilized,whereas proxemics is study of gestures and body postures.

Which of the following is NOT an effective way to give constructive feedback?

Introducing Organizational Behavior

Individual Differences,Values,and Diversity

Emotions,Attitudes,and Job Satisfaction

Perception,Attribution,and Learning

Motivation and Performance

Teams in Organizations

Teamwork and Team Performance

Decision-Making and Creativity

Conflict and Negotiation

Power and Politics

Leadership Essentials

Leadership Challenges and Organizational Change

Organizational Culture and Innovation

Organizational Goals and Structures

Strategy,Technology,and Organizational Design

Filters