Exam 1: Introducing Management

___ accurately measures the quantity and quality of outputs relative to the cost of inputs.

Jonas, an employee of Pluto Inc., thinks that business leaders should "be white." Due to this, he holds a grudge against his manager, Asera, who is an Asian. Jonas often displays defiant behaviour at the workplace. His behaviour is an example of ___.

___ directly contribute to producing an organization's goods or services.

Workforce diversity describes demographic differences among members of the workforce focusing primarily on income, social status, education, and experience.

National and geographic boundaries of world business are becoming increasingly more well-defined as global competition increases.

The organizational requirement for one person to answer back to a higher authority for performance results in his or her area of work responsibility is known as ___.

Through controlling, a manager identifies desired results and ways to achieve them.

The demands of today's organizations create problems, opportunities, and performance expectations that make people's career success dependent on a commitment to continuous lifelong learning.

___ managers use their special technical expertise to support the efforts of ___ managers.

Inspiring and motivating employees to work hard and supporting their efforts to fulfill plans and accomplish objectives describes the management function of ___.

___ is the overall quality of human experiences in the workplace.

A technical skill is the ability to

An open system is a collection of subsystems that function independently from one another.

According to Henry Mintzberg, managerial roles that involve interactions with people inside and outside the work unit are called ___.

___ is the ability to manage ourselves and our relationships effectively.

Margarethe is the manager of a hardware store. She inspires her employees by working alongside them through the holidays, encourages them to voice their opinions, suggestions, and concerns and works hard to encourage a positive attitude among her employees. Margarethe is performing the management function of ___.

Commitment represents one's talents or job-relevant capabilities.

___ are in charge of relatively large departments or divisions consisting of several smaller work units.

Performance efficiency is an output measure of resource cost associated with goal accomplishment.

The upside-down pyramid view of organizations shows customers at the top being served by workers who are supported by managers.