Question 1

The chief information officer (CIO) of an organization belongs to the category of ___.

Accepted Answer

A)  board of directors 
B)  middle managers 
C)  first-line managers 
D)  top managers 
E)  board of trustees 
A)  board of directors 
B)  middle managers 
C)  first-line managers 
D)  top managers 
E)  board of trustees

Question 2

Which of the following statements does not accurately describe the impact of resource utilization and goal attainment on organizational performance?

Accepted Answer

A)  When resource utilization is poor and goal attainment is low, organizational performance is neither effective nor efficient. 
B)  When resource utilization is good and goal attainment is low, organizational performance is efficient but not effective. 
C)  When resource utilization is poor and goal attainment is high, organizational performance is effective but not efficient. 
D)  When resource utilization is good and goal attainment is high, organizational performance is both effective and efficient. 
E)  Organizational performance is unaffected by poor versus good resource utilization and low versus high goal attainment. 
A)  When resource utilization is poor and goal attainment is low, organizational performance is neither effective nor efficient. 
B)  When resource utilization is good and goal attainment is low, organizational performance is efficient but not effective. 
C)  When resource utilization is poor and goal attainment is high, organizational performance is effective but not efficient. 
D)  When resource utilization is good and goal attainment is high, organizational performance is both effective and efficient. 
E)  Organizational performance is unaffected by poor versus good resource utilization and low versus high goal attainment.

Question 3

Organizing is the process of assigning tasks, allocating resources, and coordinating the activities of individuals and groups to implement plans.

Accepted Answer

A) True 
 B)False

Question 4

A plant manager who oversees the purchasing, manufacturing, warehousing, sales, and personnel functions may be described as a(n) ___.

Accepted Answer

A)  general manager 
B)  administrator 
C)  functional manager 
D)  staff manager 
E)  project manager 
A)  general manager 
B)  administrator 
C)  functional manager 
D)  staff manager 
E)  project manager

Question 5

A(n) ___ skill precisely refers to the ability to work well in cooperation with other people.

Accepted Answer

A)  conceptual 
B)  technical 
C)  emotional 
D)  human 
E)  analytical 
A)  conceptual 
B)  technical 
C)  emotional 
D)  human 
E)  analytical

Question 6

Intellectual capital is a personal asset for individuals.

Accepted Answer

A) True 
 B)False

Question 7

The process of creating positive relationships with people who can help advance agendas is referred to as ___.

Accepted Answer

A)  organizing 
B)  networking 
C)  capitalizing 
D)  allocating 
E)  controlling 
A)  organizing 
B)  networking 
C)  capitalizing 
D)  allocating 
E)  controlling

Question 8

Ronald, a marketing manager at Tesron Automobiles, is discussing an automobile concept with the design team, and the discussion quickly turns argumentative. Ronald, aware of his tendency to get angry very quickly, diffuses the argument by diverting the group's attention to another topic. This scenario illustrates that Ronald has a high degree of ___.

Accepted Answer

A)  technical skills 
B)  critical thinking 
C)  marketing skills 
D)  emotional intelligence 
E)  cognitive intelligence 
A)  technical skills 
B)  critical thinking 
C)  marketing skills 
D)  emotional intelligence 
E)  cognitive intelligence

Question 9

According to Mintzberg, as a resource allocator, a manager is mainly involved in

Accepted Answer

A)  the giving, receiving, and analyzing of information. 
B)  providing direction and instilling enthusiasm. 
C)  handling budgets and distributing resources. 
D)  making deals and forging agreements. 
E)  interacting with people inside and outside the work unit. 
A)  the giving, receiving, and analyzing of information. 
B)  providing direction and instilling enthusiasm. 
C)  handling budgets and distributing resources. 
D)  making deals and forging agreements. 
E)  interacting with people inside and outside the work unit.

Question 10

The difference between performance effectiveness and performance efficiency is that the

Accepted Answer

A)  former is an output measure of goal accomplishment and the latter is an input measure of the resource costs associated with goal accomplishment. 
B)  former focuses on resource utilization and the latter focuses on the quantity and quality of work performance. 
C)  former emphasizes machine efficiency, while the latter emphasizes human capital. 
D)  former emphasizes the performance of the team as a whole and the latter emphasizes the performance of the individual employees. 
E)  former leads to a decrease in customer satisfaction, while the latter reduces productivity. 
A)  former is an output measure of goal accomplishment and the latter is an input measure of the resource costs associated with goal accomplishment. 
B)  former focuses on resource utilization and the latter focuses on the quantity and quality of work performance. 
C)  former emphasizes machine efficiency, while the latter emphasizes human capital. 
D)  former emphasizes the performance of the team as a whole and the latter emphasizes the performance of the individual employees. 
E)  former leads to a decrease in customer satisfaction, while the latter reduces productivity.

Question 11

OFC is a small, family-owned business that manufactures and markets fruit spreads. Every day at break time, the owner of the company randomly selects a jar from inventory to serve to employees. Each employee samples the spread and evaluates its quality. This is an example of ___.

Accepted Answer

A)  planning 
B)  organizing 
C)  leading 
D)  controlling 
E)  delegating 
A)  planning 
B)  organizing 
C)  leading 
D)  controlling 
E)  delegating

Question 12

Typical job titles for middle managers include department head, team leader, and supervisor.

Accepted Answer

A) True 
 B)False

Question 13

A technical skill is the ability to work well in cooperation with other persons, whereas a human skill is the ability to view a situation broadly and solve problems to the benefit of all concerned.

Accepted Answer

A) True 
 B)False

Question 14

A volleyball coach must identify which players are best-suited for each position on the team and how the assembly of the larger unit will allow for the plays or strategies to be successfully executed. Placing just one player into a position in which he or she is not best-suited or does not understand the responsibility attached, may have adverse effects on the entire team's ability to complete a play or strategy. The volleyball coach is performing the management function of ___.

Accepted Answer

A)  planning 
B)  leading 
C)  controlling 
D)  organizing 
E)  following 
A)  planning 
B)  leading 
C)  controlling 
D)  organizing 
E)  following

Question 15

Low versus high goal attainment determines whether an organization is efficient but not effective.

Accepted Answer

A) True 
 B)False

Question 16

___ is the requirement of one person to show performance results to a supervisor.

Accepted Answer

A)  Productivity 
B)  Competency 
C)  Performance effectiveness 
D)  Accountability 
E)  Performance efficiency 
A)  Productivity 
B)  Competency 
C)  Performance effectiveness 
D)  Accountability 
E)  Performance efficiency

Question 17

Henry Mintzberg identified a set of roles that managers perform. These roles are grouped into which of the following three categories?

Accepted Answer

A)  interpersonal, strategic, and decisional 
B)  strategic, informational, and authoritarian 
C)  interpersonal, informational, and decisional 
D)  supervisory, authoritarian, and decisional 
E)  supervisory, informational, and strategic 
A)  interpersonal, strategic, and decisional 
B)  strategic, informational, and authoritarian 
C)  interpersonal, informational, and decisional 
D)  supervisory, authoritarian, and decisional 
E)  supervisory, informational, and strategic

Question 18

___ and ___ help organizations of all types and sizes, locally and internationally, to speed transactions and improve decision making.

Accepted Answer

A)  Knowledge workers; computers 
B)  NAFTA; the World Trade Organization 
C)  The Internet; information technology 
D)  Information technology; human capital 
E)  Globalization; workforce diversity 
A)  Knowledge workers; computers 
B)  NAFTA; the World Trade Organization 
C)  The Internet; information technology 
D)  Information technology; human capital 
E)  Globalization; workforce diversity

Question 19

Job migration occurs primarily

Accepted Answer

A)  when firms shift jobs from one country to another. 
B)  due to an ecological fallacy. 
C)  when workforce diversity increases. 
D)  when workers refrain from moving from their home country to another country. 
E)  due to an increase in the productivity of the workforce. 
A)  when firms shift jobs from one country to another. 
B)  due to an ecological fallacy. 
C)  when workforce diversity increases. 
D)  when workers refrain from moving from their home country to another country. 
E)  due to an increase in the productivity of the workforce.

Question 20

Collin, a trainee with an event management firm, was asked to coordinate the designing, production, and installment of banners and posters for an upcoming project. He was assigned a particular amount of money for this purpose. Collin completed the job in time but exhausted his resources. He made a request for additional funds to make the remaining payments to the vendors. In which of the following ways can Collin's performance be categorized?

Accepted Answer

A)  effective but not efficient 
B)  effective and efficient 
C)  neither effective nor efficient 
D)  not effective but efficient 
E)  essential but not effective 
A)  effective but not efficient 
B)  effective and efficient 
C)  neither effective nor efficient 
D)  not effective but efficient 
E)  essential but not effective

The chief information officer (CIO) of an organization belongs to the category of ___.

Which of the following statements does not accurately describe the impact of resource utilization and goal attainment on organizational performance?

Organizing is the process of assigning tasks, allocating resources, and coordinating the activities of individuals and groups to implement plans.

A plant manager who oversees the purchasing, manufacturing, warehousing, sales, and personnel functions may be described as a(n) ___.

A(n) ___ skill precisely refers to the ability to work well in cooperation with other people.

Intellectual capital is a personal asset for individuals.

The process of creating positive relationships with people who can help advance agendas is referred to as ___.

According to Mintzberg, as a resource allocator, a manager is mainly involved in

The difference between performance effectiveness and performance efficiency is that the

OFC is a small, family-owned business that manufactures and markets fruit spreads. Every day at break time, the owner of the company randomly selects a jar from inventory to serve to employees. Each employee samples the spread and evaluates its quality. This is an example of ___.

Typical job titles for middle managers include department head, team leader, and supervisor.

A technical skill is the ability to work well in cooperation with other persons, whereas a human skill is the ability to view a situation broadly and solve problems to the benefit of all concerned.

Low versus high goal attainment determines whether an organization is efficient but not effective.

___ is the requirement of one person to show performance results to a supervisor.

Henry Mintzberg identified a set of roles that managers perform. These roles are grouped into which of the following three categories?

_ and _ help organizations of all types and sizes, locally and internationally, to speed transactions and improve decision making.

Job migration occurs primarily

Management Learning Past to Present

Ethics and Social Responsibility

Environment, Innovation, and Sustainability

Global Management and Cultural Diversity

Entrepreneurship and New Ventures

Information and Decision Making

Planning Processes and Techniques

Control Processes and Systems

Strategy and Strategic Management

Organization Structures and Design

Organization Culture and Change

Strategic Human Resource Management

Leading and Leadership Development

Individual Behavior

Motivation Theory and Practice

Teams and Teamwork

Communication and Collaboration

Operations and Services Management

Filters

Exam 1: Introducing Management

The chief information officer (CIO) of an organization belongs to the category of ___.

Which of the following statements does not accurately describe the impact of resource utilization and goal attainment on organizational performance?

Organizing is the process of assigning tasks, allocating resources, and coordinating the activities of individuals and groups to implement plans.

A plant manager who oversees the purchasing, manufacturing, warehousing, sales, and personnel functions may be described as a(n) ___.

A(n) ___ skill precisely refers to the ability to work well in cooperation with other people.

Intellectual capital is a personal asset for individuals.

The process of creating positive relationships with people who can help advance agendas is referred to as ___.

According to Mintzberg, as a resource allocator, a manager is mainly involved in

The difference between performance effectiveness and performance efficiency is that the

OFC is a small, family-owned business that manufactures and markets fruit spreads. Every day at break time, the owner of the company randomly selects a jar from inventory to serve to employees. Each employee samples the spread and evaluates its quality. This is an example of ___.

Typical job titles for middle managers include department head, team leader, and supervisor.

A technical skill is the ability to work well in cooperation with other persons, whereas a human skill is the ability to view a situation broadly and solve problems to the benefit of all concerned.

Low versus high goal attainment determines whether an organization is efficient but not effective.

___ is the requirement of one person to show performance results to a supervisor.

Henry Mintzberg identified a set of roles that managers perform. These roles are grouped into which of the following three categories?

___ and ___ help organizations of all types and sizes, locally and internationally, to speed transactions and improve decision making.

Job migration occurs primarily

Management Learning Past to Present

Ethics and Social Responsibility

Environment, Innovation, and Sustainability

Global Management and Cultural Diversity

Entrepreneurship and New Ventures

Information and Decision Making

Planning Processes and Techniques

Control Processes and Systems

Strategy and Strategic Management

Organization Structures and Design

Organization Culture and Change

Strategic Human Resource Management

Leading and Leadership Development

Individual Behavior

Motivation Theory and Practice

Teams and Teamwork

Communication and Collaboration

Operations and Services Management

Filters

_ and _ help organizations of all types and sizes, locally and internationally, to speed transactions and improve decision making.