Question 1

In the context of the management process, which of the following best describes the process of controlling?

Accepted Answer

A)  It is the process of setting objectives and determining what should be done to accomplish them. 
B)  It is the process of assigning tasks, allocating resources, and coordinating work activities. 
C)  It is the process of arousing enthusiasm and inspiring efforts to achieve goals. 
D)  It is the process of measuring performance and taking action to ensure desired results. 
E)  It is the process of developing action priorities for accomplishing goals and plans. 
A)  It is the process of setting objectives and determining what should be done to accomplish them. 
B)  It is the process of assigning tasks, allocating resources, and coordinating work activities. 
C)  It is the process of arousing enthusiasm and inspiring efforts to achieve goals. 
D)  It is the process of measuring performance and taking action to ensure desired results. 
E)  It is the process of developing action priorities for accomplishing goals and plans.

Question 2

An open system interacts with its environments to transform resource inputs into product outputs such as finished products and/or services.

Accepted Answer

A) True 
 B)False

Question 3

Which of the following is a controversial outcome closely associated with globalization?

Accepted Answer

A)  groupthink 
B)  functional chimneys problem 
C)  job migration 
D)  national barriers 
E)  debt financing 
A)  groupthink 
B)  functional chimneys problem 
C)  job migration 
D)  national barriers 
E)  debt financing

Question 4

Long-term career success depends mainly on lifelong learning.

Accepted Answer

A) True 
 B)False

Question 5

Job titles such as chief operating officer (COO), chief executive officer (CEO), or vice president are commonly used by ___ in organizations. They are responsible for setting the overall direction of a company and making sure that major organizational objectives are achieved.

Accepted Answer

A)  board members 
B)  top managers 
C)  team leaders 
D)  middle managers 
E)  functional managers 
A)  board members 
B)  top managers 
C)  team leaders 
D)  middle managers 
E)  functional managers

Question 6

Important managerial roles include giving, receiving, and analyzing information; interacting with people inside and outside the work unit; and using information to make decisions to solve problems or address opportunities.

Accepted Answer

A) True 
 B)False

Question 7

The typical characteristic of a(n) ___ is that they typically operate with a core group of full-time long-term workers supported by others who work on contracts and part-time.

Accepted Answer

A)  shamrock organization 
B)  ad hoc team 
C)  combined task force 
D)  project team 
E)  joint task force 
A)  shamrock organization 
B)  ad hoc team 
C)  combined task force 
D)  project team 
E)  joint task force

Question 8

Organizations are complex systems composed of ___.

Accepted Answer

A)  various subsystems, each of which works for separate goals 
B)  sets of organizational policies and processes 
C)  many interdependent parts that function together to achieve a common purpose 
D)  different groups or units working for the same organization 
E)  completely independent subsystems that interact with their environments 
A)  various subsystems, each of which works for separate goals 
B)  sets of organizational policies and processes 
C)  many interdependent parts that function together to achieve a common purpose 
D)  different groups or units working for the same organization 
E)  completely independent subsystems that interact with their environments

Question 9

An important component of ___ is the ability to manage ourselves and our relationships effectively, which is also known as ___.

Accepted Answer

A)  human skills; emotional intelligence 
B)  human skills; self management 
C)  informational roles; self management 
D)  emotional intelligence; interpersonal roles 
E)  emotional intelligence; interactional skills 
A)  human skills; emotional intelligence 
B)  human skills; self management 
C)  informational roles; self management 
D)  emotional intelligence; interpersonal roles 
E)  emotional intelligence; interactional skills

Question 10

___ are in charge of guiding the performance of an organization as a whole or of one of its major parts.

Accepted Answer

A)  Top managers 
B)  Board of directors 
C)  Middle managers 
D)  First-line managers 
E)  Board of trustees 
A)  Top managers 
B)  Board of directors 
C)  Middle managers 
D)  First-line managers 
E)  Board of trustees

Question 11

The "glass-ceiling effect" limits the career advancement and promotion of women and minorities.

Accepted Answer

A) True 
 B)False

Question 12

Performance effectiveness is defined as the quantity and quality of outputs relative to the cost of inputs.

Accepted Answer

A) True 
 B)False

Question 13

Which of the following is true in the context of present day organizational trends?

Accepted Answer

A)  Workers are more tolerant of hierarchy. 
B)  Little attention is paid to preservation of natural resources. 
C)  There is a greater focus on valuing human capital. 
D)  Organizations are less horizontal in focus. 
E)  Traditional top-down bosses are popular. 
A)  Workers are more tolerant of hierarchy. 
B)  Little attention is paid to preservation of natural resources. 
C)  There is a greater focus on valuing human capital. 
D)  Organizations are less horizontal in focus. 
E)  Traditional top-down bosses are popular.

Question 14

Ryan works in a private firm and manages the accounts department with a team of four junior accountants. In this scenario, Ryan be categorized as a ___.

Accepted Answer

A)  line manager 
B)  boundary spanner 
C)  functional manager 
D)  general manager 
E)  non-managerial worker 
A)  line manager 
B)  boundary spanner 
C)  functional manager 
D)  general manager 
E)  non-managerial worker

Question 15

Glenn refused to promote Carmelia to the position of a global manager because she belonged to a minority community. He was of the opinion that her ethnic identity would limit her from working effectively and that it would make the company's clients uncomfortable. Which attitude has Glenn displayed in his decision?

Accepted Answer

A)  discrimination 
B)  favouritism 
C)  opportunism 
D)  autocracy 
E)  incompetency 
A)  discrimination 
B)  favouritism 
C)  opportunism 
D)  autocracy 
E)  incompetency

Question 16

Globalization refers to the worldwide interdependence of resource flows, product markets, and business competition that characterizes the new economy.

Accepted Answer

A) True 
 B)False

Question 17

Describe the various challenges that managers must face in the 21st century workplace. To what extent are you, as a future manager, prepared to meet each of these challenges? Explain your answer.

Accepted Answer

The challenges that managers must face i

Question 18

When a company's managerial accountability includes supporting employment opportunities and upward mobility for women, minorities, disabled persons, and seniors, the company is ___.

Accepted Answer

A)  providing good working conditions for employees 
B)  practicing ethical behaviour 
C)  valuing workforce diversity 
D)  operating according to the Business Fairness and Civil Equities Act 
E)  promoting differential treatment for some people 
A)  providing good working conditions for employees 
B)  practicing ethical behaviour 
C)  valuing workforce diversity 
D)  operating according to the Business Fairness and Civil Equities Act 
E)  promoting differential treatment for some people

Question 19

To survive in the new workplace, people must do all of the following except

Accepted Answer

A)  be able to contribute something of value to their employers. 
B)  have links with peers and others inside and outside the organization in order to get things done. 
C)  be able to communicate personal and work group successes and progress. 
D)  act as if they are running their own businesses. 
E)  have an extensive knowledge of information technology. 
A)  be able to contribute something of value to their employers. 
B)  have links with peers and others inside and outside the organization in order to get things done. 
C)  be able to communicate personal and work group successes and progress. 
D)  act as if they are running their own businesses. 
E)  have an extensive knowledge of information technology.

Question 20

A team leader is someone who coordinates complex projects with task deadlines while working with many persons within and outside the organization.

Accepted Answer

A) True 
 B)False

In the context of the management process, which of the following best describes the process of controlling?

An open system interacts with its environments to transform resource inputs into product outputs such as finished products and/or services.

Which of the following is a controversial outcome closely associated with globalization?

Long-term career success depends mainly on lifelong learning.

Job titles such as chief operating officer (COO), chief executive officer (CEO), or vice president are commonly used by ___ in organizations. They are responsible for setting the overall direction of a company and making sure that major organizational objectives are achieved.

Important managerial roles include giving, receiving, and analyzing information; interacting with people inside and outside the work unit; and using information to make decisions to solve problems or address opportunities.

The typical characteristic of a(n) ___ is that they typically operate with a core group of full-time long-term workers supported by others who work on contracts and part-time.

Organizations are complex systems composed of ___.

An important component of _ is the ability to manage ourselves and our relationships effectively, which is also known as _.

___ are in charge of guiding the performance of an organization as a whole or of one of its major parts.

The "glass-ceiling effect" limits the career advancement and promotion of women and minorities.

Performance effectiveness is defined as the quantity and quality of outputs relative to the cost of inputs.

Which of the following is true in the context of present day organizational trends?

Ryan works in a private firm and manages the accounts department with a team of four junior accountants. In this scenario, Ryan be categorized as a ___.

Globalization refers to the worldwide interdependence of resource flows, product markets, and business competition that characterizes the new economy.

Describe the various challenges that managers must face in the 21^st century workplace. To what extent are you, as a future manager, prepared to meet each of these challenges? Explain your answer.

When a company's managerial accountability includes supporting employment opportunities and upward mobility for women, minorities, disabled persons, and seniors, the company is ___.

To survive in the new workplace, people must do all of the following except

A team leader is someone who coordinates complex projects with task deadlines while working with many persons within and outside the organization.

Management Learning Past to Present

Ethics and Social Responsibility

Environment, Innovation, and Sustainability

Global Management and Cultural Diversity

Entrepreneurship and New Ventures

Information and Decision Making

Planning Processes and Techniques

Control Processes and Systems

Strategy and Strategic Management

Organization Structures and Design

Organization Culture and Change

Strategic Human Resource Management

Leading and Leadership Development

Individual Behavior

Motivation Theory and Practice

Teams and Teamwork

Communication and Collaboration

Operations and Services Management

Filters

Exam 1: Introducing Management

In the context of the management process, which of the following best describes the process of controlling?

An open system interacts with its environments to transform resource inputs into product outputs such as finished products and/or services.

Which of the following is a controversial outcome closely associated with globalization?

Long-term career success depends mainly on lifelong learning.

Job titles such as chief operating officer (COO), chief executive officer (CEO), or vice president are commonly used by ___ in organizations. They are responsible for setting the overall direction of a company and making sure that major organizational objectives are achieved.

Important managerial roles include giving, receiving, and analyzing information; interacting with people inside and outside the work unit; and using information to make decisions to solve problems or address opportunities.

The typical characteristic of a(n) ___ is that they typically operate with a core group of full-time long-term workers supported by others who work on contracts and part-time.

Organizations are complex systems composed of ___.

An important component of ___ is the ability to manage ourselves and our relationships effectively, which is also known as ___.

___ are in charge of guiding the performance of an organization as a whole or of one of its major parts.

The "glass-ceiling effect" limits the career advancement and promotion of women and minorities.

Performance effectiveness is defined as the quantity and quality of outputs relative to the cost of inputs.

Which of the following is true in the context of present day organizational trends?

Ryan works in a private firm and manages the accounts department with a team of four junior accountants. In this scenario, Ryan be categorized as a ___.

Globalization refers to the worldwide interdependence of resource flows, product markets, and business competition that characterizes the new economy.

Describe the various challenges that managers must face in the 21st century workplace. To what extent are you, as a future manager, prepared to meet each of these challenges? Explain your answer.

When a company's managerial accountability includes supporting employment opportunities and upward mobility for women, minorities, disabled persons, and seniors, the company is ___.

To survive in the new workplace, people must do all of the following except

A team leader is someone who coordinates complex projects with task deadlines while working with many persons within and outside the organization.

Management Learning Past to Present

Ethics and Social Responsibility

Environment, Innovation, and Sustainability

Global Management and Cultural Diversity

Entrepreneurship and New Ventures

Information and Decision Making

Planning Processes and Techniques

Control Processes and Systems

Strategy and Strategic Management

Organization Structures and Design

Organization Culture and Change

Strategic Human Resource Management

Leading and Leadership Development

Individual Behavior

Motivation Theory and Practice

Teams and Teamwork

Communication and Collaboration

Operations and Services Management

Filters

An important component of _ is the ability to manage ourselves and our relationships effectively, which is also known as _.

Describe the various challenges that managers must face in the 21^st century workplace. To what extent are you, as a future manager, prepared to meet each of these challenges? Explain your answer.