Exam 1: Introducing Management

Which of the following is a defining characteristic of knowledge workers?

Which of the following accurately describes an open system?

Mauricio, the manager of a company that manufactures carpets has a reputation for being open and supportive in dealing with his employees. Employees can feel free to talk to him about any problems they have. He is demonstrating

Being an entrepreneur, disturbance handler, resource allocator, and negotiator are part of the ___ roles of a manager.

A(n) ___ is the ability to translate knowledge into action that results in desired performance.

According to Mintzberg, a manager's informational roles involve being a(n) ___.

A measure of the resource cost associated with goal accomplishment is called ___.

Clinic directors in hospitals, deans in universities, and division managers in businesses belong to the category of ___.

A manager is a person who supports, activates, and is responsible for the work of others.

___ and ___facilitated by information technologies are increasingly becoming the foundations of organizations.

Top managers are supposed to set strategy and lead an organization consistent with its purpose and mission.

Taylor is the new COO of a large hotel chain. After assessing the hotel chain's operations, she drew up a proposal of needed changes for management, including how those changes would affect the hotel and its employees, new job responsibilities, new performance measures, and the training that would be required. Taylor is using her ___ to help the hotel's management have a better understanding of the impact the changes.

Which of the following best describes social capital?

If an operation adds value to the original cost of resource inputs, non-profit organizations ___ and business organizations ___.

Integrity and ethical leadership must be practised at all organizational levels.

The first leaf in the shamrock organization consists of a core group of "freelancers" and "independent contractors."

Which of the following is a typical characteristic of an open system?

Through agenda setting, good managers develop action priorities that include goals and plans spanning long and short time frames.

In Charles Handy's description of changing careers, a person who performs specific tasks as needed and is compensated on a fee-for-services basis is a known as a core worker.

Charlie oversees all the operations of a firm, from purchasing to manufacturing to human resources to finance and accounting functions. Charlie is the ___ of the firm.