Question 1

The responsibilities of team leaders and supervisors include all of the following except

Accepted Answer

A)  encouraging high performance and teamwork. 
B)  informing team members about organizational goals and expectations. 
C)  developing and implementing action plans for large departments or divisions. 
D)  informing higher levels of team needs and accomplishments. 
E)  coordinating with other teams and supporting their work efforts. 
A)  encouraging high performance and teamwork. 
B)  informing team members about organizational goals and expectations. 
C)  developing and implementing action plans for large departments or divisions. 
D)  informing higher levels of team needs and accomplishments. 
E)  coordinating with other teams and supporting their work efforts.

Question 2

Mathilda, who works for an insurance company, has the capacity to sell fifteen insurance policies a day. However, she sells only ten insurance policies a day. This is a typical example of ___.

Accepted Answer

A)  information asymmetry 
B)  the glass-ceiling effect 
C)  inefficiency 
D)  an ecological fallacy 
E)  the functional chimneys problem 
A)  information asymmetry 
B)  the glass-ceiling effect 
C)  inefficiency 
D)  an ecological fallacy 
E)  the functional chimneys problem

Question 3

Which of the following is the defining characteristic of a free-agent economy?

Accepted Answer

A)  People change jobs more often, and many work on independent contracts with a shifting mix of employers. 
B)  The structure is totally centralized, and the leader makes all key decisions while most communication is done by one on one conversations. 
C)  It consists of boundary-less organizations whose employees communicate only through the virtual media. 
D)  In this system, organizations are exempted from tax, given that they use HYPERLINK "http://en.wikipedia.org/wiki/Economic_surplus" \o "Economic surplus" surplus revenues to achieve their goals rather than distribute them as profit. 
E)  The structure is fully functional, and it consists of long-term employees who are mostly concerned with their respective areas of interest. 
A)  People change jobs more often, and many work on independent contracts with a shifting mix of employers. 
B)  The structure is totally centralized, and the leader makes all key decisions while most communication is done by one on one conversations. 
C)  It consists of boundary-less organizations whose employees communicate only through the virtual media. 
D)  In this system, organizations are exempted from tax, given that they use HYPERLINK "http://en.wikipedia.org/wiki/Economic_surplus" \o "Economic surplus" surplus revenues to achieve their goals rather than distribute them as profit. 
E)  The structure is fully functional, and it consists of long-term employees who are mostly concerned with their respective areas of interest.

Question 4

A well-known business executive goes to jail for not revealing a personal financial interest in a project that will significantly benefit company profits. This executive's action is an example of ___.

Accepted Answer

A)  corporate social responsibility 
B)  opportunistic behaviour 
C)  violating managerial ethics 
D)  adhering to company policies 
E)  dishonesty 
A)  corporate social responsibility 
B)  opportunistic behaviour 
C)  violating managerial ethics 
D)  adhering to company policies 
E)  dishonesty

Question 5

Managers who have responsibility for work activities that make a direct contribution to producing the organization's product or service are called ___.

Accepted Answer

A)  general managers 
B)  line managers 
C)  middle managers 
D)  staff managers 
E)  project managers 
A)  general managers 
B)  line managers 
C)  middle managers 
D)  staff managers 
E)  project managers

Question 6

Which of the following is a defining characteristic of a manager with good human skills?

Accepted Answer

A)  capacity to break problems into smaller parts 
B)  knowing how to write a business plan 
C)  a high degree of emotional intelligence 
D)  expertise at handling budgets and distributing resources 
E)  ability to inspire efforts to achieve goals 
A)  capacity to break problems into smaller parts 
B)  knowing how to write a business plan 
C)  a high degree of emotional intelligence 
D)  expertise at handling budgets and distributing resources 
E)  ability to inspire efforts to achieve goals

Question 7

Any inefficiency in an organization reduces the cost of production.

Accepted Answer

A) True 
 B)False

Question 8

Alex is a software engineer and develops games for Supergamer.com. Which of the following skills is most likely to be used by Alex for fulfilling his job responsibilities?

Accepted Answer

A)  financial skills 
B)  gross motor skills 
C)  interpersonal skills 
D)  human skills 
E)  technical skills 
A)  financial skills 
B)  gross motor skills 
C)  interpersonal skills 
D)  human skills 
E)  technical skills

Question 9

___ pursue work-unit performance objectives that are consistent with higher-level organizational goals.

Accepted Answer

A)  Top managers 
B)  Middle managers 
C)  Team leaders or supervisors 
D)  Functional managers 
E)  General managers 
A)  Top managers 
B)  Middle managers 
C)  Team leaders or supervisors 
D)  Functional managers 
E)  General managers

Question 10

In accordance with the ten managerial roles mentioned by Mintzberg, as a monitor, a manager is required to

Accepted Answer

A)  scan for information. 
B)  provide direction. 
C)  handle budgets. 
D)  forge agreements. 
E)  share information. 
A)  scan for information. 
B)  provide direction. 
C)  handle budgets. 
D)  forge agreements. 
E)  share information.

Question 11

In the 21st century, which ethical expectation is an organization are its members not likely to encounter?

Accepted Answer

A)  the expectation of treating customers right and acting in ways consistent with society's values 
B)  the expectation of sustainable development and protection of the natural environment 
C)  the expectation of protecting consumers through product safety and fair practices 
D)  the expectation of protecting human rights, including employment policies and practices 
E)  the expectation that stockholders' interests and profitability are the primary considerations when organizations make decisions affecting the environment 
A)  the expectation of treating customers right and acting in ways consistent with society's values 
B)  the expectation of sustainable development and protection of the natural environment 
C)  the expectation of protecting consumers through product safety and fair practices 
D)  the expectation of protecting human rights, including employment policies and practices 
E)  the expectation that stockholders' interests and profitability are the primary considerations when organizations make decisions affecting the environment

Question 12

Which statement concerning the relative importance of technical, human, and conceptual skills at different management levels is true?

Accepted Answer

A)  Their relative importance tends to be about the same at each managerial level. 
B)  Technical skills are of greatest importance for middle managers. 
C)  Conceptual skills are most important for top managers. 
D)  Human skills are of greatest importance for lower-level managers. 
E)  Technical skills are not needed at all by top managers. 
A)  Their relative importance tends to be about the same at each managerial level. 
B)  Technical skills are of greatest importance for middle managers. 
C)  Conceptual skills are most important for top managers. 
D)  Human skills are of greatest importance for lower-level managers. 
E)  Technical skills are not needed at all by top managers.

Question 13

In the context of present day organizational trends, organizations and their members are networked for intense, real-time communication and coordination.

Accepted Answer

A) True 
 B)False

Question 14

A manager may be defined in the text as ___.

Accepted Answer

A)  someone who directly supports and helps activate the work efforts and performance accomplishments of others 
B)  someone who is loyal to the organization 
C)  someone who is responsible for directing and/ supervising lower-level employees 
D)  someone who is part of the organizational hierarchy 
E)  someone who tries to produce as much output with as little personal input as possible 
A)  someone who directly supports and helps activate the work efforts and performance accomplishments of others 
B)  someone who is loyal to the organization 
C)  someone who is responsible for directing and/ supervising lower-level employees 
D)  someone who is part of the organizational hierarchy 
E)  someone who tries to produce as much output with as little personal input as possible

Question 15

Who elects the members of the board of directors?

Accepted Answer

A)  top managers 
B)  stockholders 
C)  middle managers 
D)  first-line managers 
E)  senior staff 
A)  top managers 
B)  stockholders 
C)  middle managers 
D)  first-line managers 
E)  senior staff

Question 16

The upside-down pyramid view of organizations shows

Accepted Answer

A)  managers at the top being in charge of the overall operations of the organization. 
B)  customers at the top being served by workers who are supported by managers. 
C)  that board of directors can hold top management accountable for organizational performance. 
D)  that operating and front-line workers are at the bottom of the pyramid followed by the middle managers. 
E)  that the primary job of top executives is to preserve the resources of the company. 
A)  managers at the top being in charge of the overall operations of the organization. 
B)  customers at the top being served by workers who are supported by managers. 
C)  that board of directors can hold top management accountable for organizational performance. 
D)  that operating and front-line workers are at the bottom of the pyramid followed by the middle managers. 
E)  that the primary job of top executives is to preserve the resources of the company.

Question 17

Which of the following is typically the first step of the management process?

Accepted Answer

A)  organizing 
B)  analyzing 
C)  leading 
D)  controlling 
E)  planning 
A)  organizing 
B)  analyzing 
C)  leading 
D)  controlling 
E)  planning

Question 18

A knowledge worker is a person whose physical capabilities are the most critical assets.

Accepted Answer

A) True 
 B)False

Question 19

Team leaders ideally report to the ___.

Accepted Answer

A)  top managers 
B)  board of directors 
C)  board of trustees 
D)  first-line managers 
E)  middle managers 
A)  top managers 
B)  board of directors 
C)  board of trustees 
D)  first-line managers 
E)  middle managers

Question 20

A manager who emphasizes meeting production targets even if there is a cost overrun is more interested in performance efficiency than in performance effectiveness.

Accepted Answer

A) True 
 B)False

The responsibilities of team leaders and supervisors include all of the following except

Mathilda, who works for an insurance company, has the capacity to sell fifteen insurance policies a day. However, she sells only ten insurance policies a day. This is a typical example of ___.

Which of the following is the defining characteristic of a free-agent economy?

A well-known business executive goes to jail for not revealing a personal financial interest in a project that will significantly benefit company profits. This executive's action is an example of ___.

Managers who have responsibility for work activities that make a direct contribution to producing the organization's product or service are called ___.

Which of the following is a defining characteristic of a manager with good human skills?

Any inefficiency in an organization reduces the cost of production.

Alex is a software engineer and develops games for Supergamer.com. Which of the following skills is most likely to be used by Alex for fulfilling his job responsibilities?

___ pursue work-unit performance objectives that are consistent with higher-level organizational goals.

In accordance with the ten managerial roles mentioned by Mintzberg, as a monitor, a manager is required to

In the 21^st century, which ethical expectation is an organization are its members not likely to encounter?

Which statement concerning the relative importance of technical, human, and conceptual skills at different management levels is true?

In the context of present day organizational trends, organizations and their members are networked for intense, real-time communication and coordination.

A manager may be defined in the text as ___.

Who elects the members of the board of directors?

The upside-down pyramid view of organizations shows

Which of the following is typically the first step of the management process?

A knowledge worker is a person whose physical capabilities are the most critical assets.

Team leaders ideally report to the ___.

A manager who emphasizes meeting production targets even if there is a cost overrun is more interested in performance efficiency than in performance effectiveness.

Management Learning Past to Present

Ethics and Social Responsibility

Environment, Innovation, and Sustainability

Global Management and Cultural Diversity

Entrepreneurship and New Ventures

Information and Decision Making

Planning Processes and Techniques

Control Processes and Systems

Strategy and Strategic Management

Organization Structures and Design

Organization Culture and Change

Strategic Human Resource Management

Leading and Leadership Development

Individual Behavior

Motivation Theory and Practice

Teams and Teamwork

Communication and Collaboration

Operations and Services Management

Filters

Exam 1: Introducing Management

The responsibilities of team leaders and supervisors include all of the following except

Mathilda, who works for an insurance company, has the capacity to sell fifteen insurance policies a day. However, she sells only ten insurance policies a day. This is a typical example of ___.

Which of the following is the defining characteristic of a free-agent economy?

A well-known business executive goes to jail for not revealing a personal financial interest in a project that will significantly benefit company profits. This executive's action is an example of ___.

Managers who have responsibility for work activities that make a direct contribution to producing the organization's product or service are called ___.

Which of the following is a defining characteristic of a manager with good human skills?

Any inefficiency in an organization reduces the cost of production.

Alex is a software engineer and develops games for Supergamer.com. Which of the following skills is most likely to be used by Alex for fulfilling his job responsibilities?

___ pursue work-unit performance objectives that are consistent with higher-level organizational goals.

In accordance with the ten managerial roles mentioned by Mintzberg, as a monitor, a manager is required to

In the 21st century, which ethical expectation is an organization are its members not likely to encounter?

Which statement concerning the relative importance of technical, human, and conceptual skills at different management levels is true?

In the context of present day organizational trends, organizations and their members are networked for intense, real-time communication and coordination.

A manager may be defined in the text as ___.

Who elects the members of the board of directors?

The upside-down pyramid view of organizations shows

Which of the following is typically the first step of the management process?

A knowledge worker is a person whose physical capabilities are the most critical assets.

Team leaders ideally report to the ___.

A manager who emphasizes meeting production targets even if there is a cost overrun is more interested in performance efficiency than in performance effectiveness.

Management Learning Past to Present

Ethics and Social Responsibility

Environment, Innovation, and Sustainability

Global Management and Cultural Diversity

Entrepreneurship and New Ventures

Information and Decision Making

Planning Processes and Techniques

Control Processes and Systems

Strategy and Strategic Management

Organization Structures and Design

Organization Culture and Change

Strategic Human Resource Management

Leading and Leadership Development

Individual Behavior

Motivation Theory and Practice

Teams and Teamwork

Communication and Collaboration

Operations and Services Management

Filters

In the 21^st century, which ethical expectation is an organization are its members not likely to encounter?