Question 1

Identify three or more operations-related tasks carried out by Hard Rock Café.

Accepted Answer

Providing custom meals; designing,testin

Question 2

An accounting firm that provides tax services for a company would be considered to be part of that company's supply chain.

Accepted Answer

A) True 
 B)False

Question 3

Which of the following tasks within an airline company are related to operations?

Accepted Answer

A) crew scheduling 
B) international monetary exchange 
C) sales 
D) advertising 
E) accounts payable 
A) crew scheduling 
B) international monetary exchange 
C) sales 
D) advertising 
E) accounts payable

Question 4

An operations task performed at Hard Rock Café is:

Accepted Answer

A) borrowing funds to build a new restaurant. 
B) advertising changes in the restaurant menu. 
C) calculating restaurant profit and loss. 
D) preparing employee schedules. 
E) all of the above. 
A) borrowing funds to build a new restaurant. 
B) advertising changes in the restaurant menu. 
C) calculating restaurant profit and loss. 
D) preparing employee schedules. 
E) all of the above.

Question 5

Because Hard Rock Cafés are themed restaurants,operations managers focus their layout design efforts on attractiveness while paying little attention to efficiency.

Accepted Answer

A) True 
 B)False

Question 6

Why are operations managers faced with ethical and social challenges?

Accepted Answer

Businesses have diverse stakeh

Question 7

Customer interaction is often high for manufacturing processes,but low for services.

Accepted Answer

A) True 
 B)False

Question 8

A business's stakeholders,whose conflicting perspectives cause ethical and social dilemmas,include:

Accepted Answer

A) lenders. 
B) suppliers. 
C) owners. 
D) employees. 
E) all of the above. 
A) lenders. 
B) suppliers. 
C) owners. 
D) employees. 
E) all of the above.

Question 9

An operations manager is NOT likely to be involved in:

Accepted Answer

A) the design of goods and services to satisfy customers' wants and needs. 
B) the quality of goods and services to satisfy customers' wants and needs. 
C) the identification of customers' wants and needs. 
D) work scheduling to meet the due dates promised to customers. 
E) maintenance schedules. 
A) the design of goods and services to satisfy customers' wants and needs. 
B) the quality of goods and services to satisfy customers' wants and needs. 
C) the identification of customers' wants and needs. 
D) work scheduling to meet the due dates promised to customers. 
E) maintenance schedules.

Question 10

Who among the following is associated with contributions to quality control in operations management?

Accepted Answer

A) Charles Babbage 
B) Henry Ford 
C) Frank Gilbreth 
D) W.Edwards Deming 
E) Henri Fayol 
A) Charles Babbage 
B) Henry Ford 
C) Frank Gilbreth 
D) W.Edwards Deming 
E) Henri Fayol

Question 11

The total of all outputs produced by the transformation process divided by the total of the inputs is:

Accepted Answer

A) utilization. 
B) greater in manufacturing than in services. 
C) defined only for manufacturing firms. 
D) multifactor productivity. 
E) single-factor productivity. 
A) utilization. 
B) greater in manufacturing than in services. 
C) defined only for manufacturing firms. 
D) multifactor productivity. 
E) single-factor productivity.

Question 12

In order to have a career in operations management,one must have a degree in statistics or quantitative methods.

Accepted Answer

A) True 
 B)False

Question 13

The operations manager performs the management activities of planning,organizing,staffing,leading,and controlling of the OM function.

Accepted Answer

A) True 
 B)False

Question 14

Marketing,production/operations,and ________ are the three functions that all organizations must perform to create goods and services.

Accepted Answer

The answer of Marketing,production/operations,and ________ are the three functions that...

Question 15

A foundry produces circular utility access hatches (manhole covers).Currently,120 covers are produced in a 10-hour shift.If labor productivity can be increased by 20%,it would then be:

Accepted Answer

A) 14.4 covers/hr. 
B) 24 covers/hr. 
C) 240 covers/hr. 
D) 1200 covers/hr. 
E) 10 covers/hr. 
A) 14.4 covers/hr. 
B) 24 covers/hr. 
C) 240 covers/hr. 
D) 1200 covers/hr. 
E) 10 covers/hr.

Question 16

Which of the following nets the largest productivity improvement?

Accepted Answer

A) increase output 15% 
B) decrease input 15% 
C) increase both output and input by 5% 
D) increase output 10%,decrease input 3% 
E) decrease input 10%,increase output 3% 
A) increase output 15% 
B) decrease input 15% 
C) increase both output and input by 5% 
D) increase output 10%,decrease input 3% 
E) decrease input 10%,increase output 3%

Question 17

Who was the person most responsible for popularizing interchangeable parts in manufacturing?

Accepted Answer

A) Frederick Winslow Taylor 
B) Henry Ford 
C) Eli Whitney 
D) Whitney Houston 
E) Lillian Gilbreth 
A) Frederick Winslow Taylor 
B) Henry Ford 
C) Eli Whitney 
D) Whitney Houston 
E) Lillian Gilbreth

Question 18

Which of the following are among the 10 strategic operations management decisions? 
I.design of goods and services
II.managing quality
III.layout strategy
IV.marketing
V.pricing of goods and services

Accepted Answer

A) I,II,V 
B) I,II,IV 
C) II,III,V 
D) I,II,III 
E) All of the above 
A) I,II,V 
B) I,II,IV 
C) II,III,V 
D) I,II,III 
E) All of the above

Question 19

Starbucks stopped requiring signatures on credit-card purchases under $25 in an attempt to reduce ________.

Accepted Answer

transactio

Question 20

The Dulac Box plant works two 8-hour shifts each day.In the past,500 cypress packing boxes were produced by the end of each day.The use of new technology has enabled them to increase productivity by 30%.Productivity is now approximately:

Accepted Answer

A) 32.5 boxes/hr. 
B) 40.6 boxes/hr. 
C) 62.5 boxes/hr. 
D) 81.25 boxes/hr. 
E) 300 boxes/hr. 
A) 32.5 boxes/hr. 
B) 40.6 boxes/hr. 
C) 62.5 boxes/hr. 
D) 81.25 boxes/hr. 
E) 300 boxes/hr.

Exam 1: Operations and Productivity

Identify three or more operations-related tasks carried out by Hard Rock Café.

An accounting firm that provides tax services for a company would be considered to be part of that company's supply chain.

Which of the following tasks within an airline company are related to operations?

An operations task performed at Hard Rock Café is:

Because Hard Rock Cafés are themed restaurants,operations managers focus their layout design efforts on attractiveness while paying little attention to efficiency.

Why are operations managers faced with ethical and social challenges?

Customer interaction is often high for manufacturing processes,but low for services.

A business's stakeholders,whose conflicting perspectives cause ethical and social dilemmas,include:

An operations manager is NOT likely to be involved in:

Who among the following is associated with contributions to quality control in operations management?

The total of all outputs produced by the transformation process divided by the total of the inputs is:

In order to have a career in operations management,one must have a degree in statistics or quantitative methods.

The operations manager performs the management activities of planning,organizing,staffing,leading,and controlling of the OM function.

Marketing,production/operations,and ________ are the three functions that all organizations must perform to create goods and services.

A foundry produces circular utility access hatches (manhole covers).Currently,120 covers are produced in a 10-hour shift.If labor productivity can be increased by 20%,it would then be:

Which of the following nets the largest productivity improvement?

Who was the person most responsible for popularizing interchangeable parts in manufacturing?

Which of the following are among the 10 strategic operations management decisions? I.design of goods and services II.managing quality III.layout strategy IV.marketing V.pricing of goods and services

Starbucks stopped requiring signatures on credit-card purchases under $25 in an attempt to reduce ________.

The Dulac Box plant works two 8-hour shifts each day.In the past,500 cypress packing boxes were produced by the end of each day.The use of new technology has enabled them to increase productivity by 30%.Productivity is now approximately:

Operations Strategy in a Global Environment

Project Management

Forecasting

Design of Goods and Services

Managing Quality

Process Strategy

Capacity and Constraint Management

Location Strategies

Layout Strategies

Human Resources, job Design, and Work Measurement

Supply Chain Management

Inventory Management

Aggregate Planning and Sop

Material Requirements Planning Mrpand Erp

Short-Term Scheduling

Jit, tps, and Lean Operations

Maintenance and Reliability

Sustainability in the Supply Chain

Statistical Process Control

Supply Chain Management Analytics

Decision-Making Tools

Linear Programming

Transportation Models

Waiting-Line Models

Learning Curves

Simulation

Filters