Question 1

Which of the following are the primary functions of all organizations?

Accepted Answer

A) production/operations,marketing,and human resources 
B) marketing,human resources,and finance/accounting 
C) sales,quality control,and production/operations 
D) marketing,production/operations,and finance/accounting 
E) research and development,finance/accounting,and purchasing 
A) production/operations,marketing,and human resources 
B) marketing,human resources,and finance/accounting 
C) sales,quality control,and production/operations 
D) marketing,production/operations,and finance/accounting 
E) research and development,finance/accounting,and purchasing

Question 2

Competition in the 21st century is no longer between companies; it is between supply chains.

Accepted Answer

A) True 
 B)False

Question 3

Which of the following is NOT among the ethical and social challenges facing operations managers?

Accepted Answer

A) honoring stakeholder commitments 
B) training,retaining,and motivating employees 
C) efficiently developing and producing safe high-quality green products 
D) increasing executive pay 
E) providing a safe workplace 
A) honoring stakeholder commitments 
B) training,retaining,and motivating employees 
C) efficiently developing and producing safe high-quality green products 
D) increasing executive pay 
E) providing a safe workplace

Question 4

The Dulac Box plant produces wooden packing boxes to be used in the local seafood industry.Current operations allow the company to make 500 boxes per day,in two 8-hour shifts (250 boxes per shift).The company has introduced some moderate changes in equipment,and conducted appropriate job training,so that production levels have risen to 300 boxes per shift.Labor costs average $10 per hour for each of the 5 full-time workers on each shift.Capital costs were previously $3,000 per day,and rose to $3,200 per day with the equipment modifications.Energy costs were unchanged by the modifications,at $400 per day.What is the firm's multifactor productivity before and after the changes?

Accepted Answer

MFP before: 500 boxes / ($10 ×

Question 5

Productivity can be improved by:

Accepted Answer

A) increasing inputs while holding outputs steady. 
B) decreasing outputs while holding inputs steady. 
C) increasing inputs and outputs in the same proportion. 
D) decreasing inputs while holding outputs steady. 
E) none of the above. 
A) increasing inputs while holding outputs steady. 
B) decreasing outputs while holding inputs steady. 
C) increasing inputs and outputs in the same proportion. 
D) decreasing inputs while holding outputs steady. 
E) none of the above.

Question 6

The marketing function's main concern is with:

Accepted Answer

A) producing goods or providing services. 
B) procuring materials,supplies,and equipment. 
C) building and maintaining a positive image. 
D) generating the demand for the organization's products or services. 
E) securing monetary resources. 
A) producing goods or providing services. 
B) procuring materials,supplies,and equipment. 
C) building and maintaining a positive image. 
D) generating the demand for the organization's products or services. 
E) securing monetary resources.

Question 7

Which of the following is NOT an element of the management process?

Accepted Answer

A) controlling 
B) leading 
C) planning 
D) pricing 
E) staffing 
A) controlling 
B) leading 
C) planning 
D) pricing 
E) staffing

Question 8

Reasons to study operations management include:

Accepted Answer

A) studying how people organize themselves for productive enterprise. 
B) knowing how goods and services are consumed. 
C) understanding what human resource managers do. 
D) learning about a costly part of the enterprise. 
E) A and D 
A) studying how people organize themselves for productive enterprise. 
B) knowing how goods and services are consumed. 
C) understanding what human resource managers do. 
D) learning about a costly part of the enterprise. 
E) A and D

Question 9

The "Father of Scientific Management" is:

Accepted Answer

A) Henry Ford. 
B) Frederick W.Taylor. 
C) W.Edwards Deming. 
D) Frank Gilbreth. 
E) just a figure of speech,not a reference to a person. 
A) Henry Ford. 
B) Frederick W.Taylor. 
C) W.Edwards Deming. 
D) Frank Gilbreth. 
E) just a figure of speech,not a reference to a person.

Question 10

A knowledge society is one that has migrated from work based on knowledge to one based on manual work.

Accepted Answer

A) True 
 B)False

Question 11

Brandon Production is a small firm focused on the assembly and sale of custom computers.The firm is facing stiff competition from low-priced alternatives,and is looking at various solutions to remain competitive and profitable.Current financials for the firm are shown in the table below.In the first option,marketing will increase sales by 50%.The next option is Vendor (Supplier)changes,which would result in a decrease of 10% in the cost of inputs.Finally there is an OM option,which would reduce production costs by 25%.Which of the options would you recommend to the firm if it can only pursue one option? In addition,comment on the feasibility of each option.

Accepted Answer

Marketing would increase sales to $120,0

Question 12

Productivity is generally more difficult to improve in the service sector than in the manufacturing sector.

Accepted Answer

A) True 
 B)False

Question 13

A cleaning company uses 10 lbs each of chemicals A,B and C for each house it cleans.After some quality complaints,the company has decided to increase its use of chemical A by an additional 10 lbs for each house.By what % has productivity (houses per pound of chemical)fallen?

Accepted Answer

A) 0% 
B) 10% 
C) 15% 
D) 25% 
E) 33% 
A) 0% 
B) 10% 
C) 15% 
D) 25% 
E) 33%

Question 14

Henry Ford is known as the Father of Scientific Management.

Accepted Answer

A) True 
 B)False

Question 15

Illiteracy and poor diets have been known to cost countries up to what percent of their productivity?

Accepted Answer

A) 2% 
B) 5% 
C) 10% 
D) 20% 
E) 50% 
A) 2% 
B) 5% 
C) 10% 
D) 20% 
E) 50%

Question 16

Susan has a part-time business producing seasonal plywood yard ornaments for resale at local craft fairs and bazaars.She currently works 8 hours per day to produce 16 ornaments.
a.What is her productivity?
b.She thinks that by redesigning the ornaments and switching from use of a wood glue to a hot-glue gun she can increase her total production to 20 ornaments per day.What is her new productivity?
c.What is her percentage increase in productivity?

Accepted Answer

a.16 ornaments/8 hours = 2 orn

Question 17

A foundry produces circular utility access hatches (manhole covers).If 120 covers are produced in a 10-hour shift,the productivity of the line is:

Accepted Answer

A) 1.2 covers/hr. 
B) 2 covers/hr. 
C) 12 covers/hr. 
D) 1200 covers/hr. 
E) 120 covers/hr. 
A) 1.2 covers/hr. 
B) 2 covers/hr. 
C) 12 covers/hr. 
D) 1200 covers/hr. 
E) 120 covers/hr.

Question 18

An example of a "hidden" production function is the transfer of funds between accounts at a bank.

Accepted Answer

A) True 
 B)False

Question 19

Shewhart's contributions to operations management came during the Scientific Management Era.

Accepted Answer

A) True 
 B)False

Question 20

A local university is considering changes to its class structure in an effort to increase professor productivity.The old schedule had each professor teaching 5 classes per week,with each class meeting an hour per day on Monday,Wednesday,and Friday.Each class contained 20 students.The new schedule has each professor teaching only 3 classes,but each class meets daily (Mon.-Fri.)for an hour.New classes contain 50 students.
a.Calculate the labor productivity for the initial situation (students/hour).
b.Calculate the labor productivity for the schedule change (students/hour).
c.Are there any ethical considerations that should be accounted for?
d.Suppose that each teacher also is required to have 2 hours of Office Hours each day he/she taught class.Is the schedule change a productivity increase?

Accepted Answer

(a)Professors teach 100 students in 15 h

Exam 1: Operations and Productivity

Which of the following are the primary functions of all organizations?

Competition in the 21st century is no longer between companies; it is between supply chains.

Which of the following is NOT among the ethical and social challenges facing operations managers?

Productivity can be improved by:

The marketing function's main concern is with:

Which of the following is NOT an element of the management process?

Reasons to study operations management include:

The "Father of Scientific Management" is:

A knowledge society is one that has migrated from work based on knowledge to one based on manual work.

Productivity is generally more difficult to improve in the service sector than in the manufacturing sector.

A cleaning company uses 10 lbs each of chemicals A,B and C for each house it cleans.After some quality complaints,the company has decided to increase its use of chemical A by an additional 10 lbs for each house.By what % has productivity (houses per pound of chemical)fallen?

Henry Ford is known as the Father of Scientific Management.

Illiteracy and poor diets have been known to cost countries up to what percent of their productivity?

A foundry produces circular utility access hatches (manhole covers).If 120 covers are produced in a 10-hour shift,the productivity of the line is:

An example of a "hidden" production function is the transfer of funds between accounts at a bank.

Shewhart's contributions to operations management came during the Scientific Management Era.

Operations Strategy in a Global Environment

Project Management

Forecasting

Design of Goods and Services

Managing Quality

Process Strategy

Capacity and Constraint Management

Location Strategies

Layout Strategies

Human Resources, job Design, and Work Measurement

Supply Chain Management

Inventory Management

Aggregate Planning and Sop

Material Requirements Planning Mrpand Erp

Short-Term Scheduling

Jit, tps, and Lean Operations

Maintenance and Reliability

Sustainability in the Supply Chain

Statistical Process Control

Supply Chain Management Analytics

Decision-Making Tools

Linear Programming

Transportation Models

Waiting-Line Models

Learning Curves

Simulation

Filters