Question 1

Walter Shewhart is listed among the important people of operations management because of his contributions to:

Accepted Answer

A) assembly line production. 
B) measuring productivity in the service sector. 
C) just-in-time inventory methods. 
D) statistical quality control. 
E) information technology. 
A) assembly line production. 
B) measuring productivity in the service sector. 
C) just-in-time inventory methods. 
D) statistical quality control. 
E) information technology.

Question 2

Some of the operations-related activities of Hard Rock Café include designing meals and analyzing them for ingredient cost and labor requirements.

Accepted Answer

A) True 
 B)False

Question 3

The service sector has lower productivity improvements than the manufacturing sector because:

Accepted Answer

A) the service sector uses less skilled labor than manufacturing. 
B) the quality of output is lower in services than manufacturing. 
C) services usually are labor-intensive. 
D) service sector productivity is hard to measure. 
E) the service sector is often easy to mechanize and automate. 
A) the service sector uses less skilled labor than manufacturing. 
B) the quality of output is lower in services than manufacturing. 
C) services usually are labor-intensive. 
D) service sector productivity is hard to measure. 
E) the service sector is often easy to mechanize and automate.

Question 4

The field of operations management is shaped by advances in which of the following fields?

Accepted Answer

A) chemistry and physics 
B) industrial engineering and management science 
C) biology and anatomy 
D) information technology 
E) all of the above 
A) chemistry and physics 
B) industrial engineering and management science 
C) biology and anatomy 
D) information technology 
E) all of the above

Question 5

Which of the following is NOT one of the 10 strategic operations management decisions?

Accepted Answer

A) layout strategy 
B) maintenance 
C) process and capacity design 
D) mass customization 
E) supply chain management 
A) layout strategy 
B) maintenance 
C) process and capacity design 
D) mass customization 
E) supply chain management

Question 6

Which of the following statements about challenges in operations management is FALSE?

Accepted Answer

A) Job specialization is giving way to empowered employees. 
B) Local or national focus is giving way to global focus. 
C) Sustainable production is giving way to a low-cost focus. 
D) Rapid product development is partly the result of shorter product cycles. 
E) The goal of mass customization is to produce customized products,whenever and wherever needed. 
A) Job specialization is giving way to empowered employees. 
B) Local or national focus is giving way to global focus. 
C) Sustainable production is giving way to a low-cost focus. 
D) Rapid product development is partly the result of shorter product cycles. 
E) The goal of mass customization is to produce customized products,whenever and wherever needed.

Question 7

________ is the set of activities that creates value in the form of goods and services by transforming inputs into outputs.

Accepted Answer

Operations

Question 8

Productivity is the ratio of ________ to ________.Using this relationship,productivity can be improved by ________ or ________.

Accepted Answer

outputs; inputs; reducing inpu

Question 9

Identify the items that Fredrick W.Taylor believed management should be more responsible for.

Accepted Answer

He believed that management should be mo

Question 10

Identify the three productivity variables used in the text.

Accepted Answer

The three common var

Question 11

What term is given to those individuals with a vested interest in an organization,including customers,distributors,suppliers,owners,lenders,employees,and community members?

Accepted Answer

A) alumni 
B) investors 
C) vestors 
D) stockholders 
E) stakeholders 
A) alumni 
B) investors 
C) vestors 
D) stockholders 
E) stakeholders

Question 12

When a tangible component is not included in a service,such as with counseling,it is called a(n)________.

Accepted Answer

The answer of When a tangible component is not included...

Question 13

Which of the following would NOT be an operations function in a commercial bank?

Accepted Answer

A) auditing 
B) teller scheduling 
C) maintenance 
D) collection 
E) check clearing 
A) auditing 
B) teller scheduling 
C) maintenance 
D) collection 
E) check clearing

Question 14

Productivity is the total value of all inputs to the transformation process divided by the total value of the outputs produced.

Accepted Answer

A) True 
 B)False

Question 15

The factor responsible for the largest portion of productivity increase in the United States is:

Accepted Answer

A) labor. 
B) management. 
C) capital. 
D) All three combined; it is impossible to determine the contribution of individual factors. 
E) none of these. 
A) labor. 
B) management. 
C) capital. 
D) All three combined; it is impossible to determine the contribution of individual factors. 
E) none of these.

Question 16

Operations management is applicable:

Accepted Answer

A) mostly to the service sector. 
B) to services exclusively. 
C) mostly to the manufacturing sector. 
D) to all firms,whether manufacturing or service. 
E) to the manufacturing sector exclusively. 
A) mostly to the service sector. 
B) to services exclusively. 
C) mostly to the manufacturing sector. 
D) to all firms,whether manufacturing or service. 
E) to the manufacturing sector exclusively.

Question 17

A swimming pool company has 100,000 labor hours available per summer and with a labor productivity of 5 pools per 6,000 hours.
a.How many pools can the company install this summer?
b.Suppose the multifactor productivity was one pool per $25,000.How much should the company expect to spend this summer constructing the pools?

Accepted Answer

(a)100,000 hours ∗ 5

Question 18

Martin Manufacturing has implemented several programs to improve its productivity.They have asked you to evaluate the firm's productivity by comparing this year's performance with last year's.The following data are available:
   Has Martin Manufacturing improved its productivity during the past year?

Accepted Answer

Productivity improved in all t

Question 19

A(n)________ is a global network of organizations and activities that supply a firm with goods and services.

Accepted Answer

The answer of A(n)________ is a global network of organizations...

Question 20

Competition in the 21st century is no longer between companies; it is between ________.

Accepted Answer

The answer of Competition in the 21st century is no...

Exam 1: Operations and Productivity

Walter Shewhart is listed among the important people of operations management because of his contributions to:

Some of the operations-related activities of Hard Rock Café include designing meals and analyzing them for ingredient cost and labor requirements.

The service sector has lower productivity improvements than the manufacturing sector because:

The field of operations management is shaped by advances in which of the following fields?

Which of the following is NOT one of the 10 strategic operations management decisions?

Which of the following statements about challenges in operations management is FALSE?

________ is the set of activities that creates value in the form of goods and services by transforming inputs into outputs.

Productivity is the ratio of ________ to ________.Using this relationship,productivity can be improved by ________ or ________.

Identify the items that Fredrick W.Taylor believed management should be more responsible for.

Identify the three productivity variables used in the text.

What term is given to those individuals with a vested interest in an organization,including customers,distributors,suppliers,owners,lenders,employees,and community members?

When a tangible component is not included in a service,such as with counseling,it is called a(n)________.

Which of the following would NOT be an operations function in a commercial bank?

Productivity is the total value of all inputs to the transformation process divided by the total value of the outputs produced.

The factor responsible for the largest portion of productivity increase in the United States is:

Operations management is applicable:

Martin Manufacturing has implemented several programs to improve its productivity.They have asked you to evaluate the firm's productivity by comparing this year's performance with last year's.The following data are available: Has Martin Manufacturing improved its productivity during the past year?

A(n)________ is a global network of organizations and activities that supply a firm with goods and services.

Competition in the 21st century is no longer between companies; it is between ________.

Operations Strategy in a Global Environment

Project Management

Forecasting

Design of Goods and Services

Managing Quality

Process Strategy

Capacity and Constraint Management

Location Strategies

Layout Strategies

Human Resources, job Design, and Work Measurement

Supply Chain Management

Inventory Management

Aggregate Planning and Sop

Material Requirements Planning Mrpand Erp

Short-Term Scheduling

Jit, tps, and Lean Operations

Maintenance and Reliability

Sustainability in the Supply Chain

Statistical Process Control

Supply Chain Management Analytics

Decision-Making Tools

Linear Programming

Transportation Models

Waiting-Line Models

Learning Curves

Simulation

Filters

Productivity is the ratio of to .Using this relationship,productivity can be improved by or .