Question 1

Which of the following is NOT a strategic operations management decision?

Accepted Answer

A) maintenance 
B) price 
C) layout design 
D) quality 
E) inventory 
A) maintenance 
B) price 
C) layout design 
D) quality 
E) inventory

Question 2

"Considers inventory ordering and holding decisions" is within the strategic operations management decision area of managing quality.

Accepted Answer

A) True 
 B)False

Question 3

Which of the following attributes is most typical of a service?

Accepted Answer

A) production and consumption occur simultaneously 
B) tangible 
C) mass production 
D) consistency 
E) easy to automate 
A) production and consumption occur simultaneously 
B) tangible 
C) mass production 
D) consistency 
E) easy to automate

Question 4

Ethical and social dilemmas arise because stakeholders of a business have conflicting perspectives.

Accepted Answer

A) True 
 B)False

Question 5

What are some of the ethical and social challenges faced by operations managers?

Accepted Answer

Managers are challenged to dev

Question 6

Current challenges in operations management include all of the following EXCEPT:

Accepted Answer

A) just-in-time performance. 
B) rapid product development. 
C) mass customization. 
D) empowered employees. 
E) None of the above are exceptions,i.e.,all are current challenges. 
A) just-in-time performance. 
B) rapid product development. 
C) mass customization. 
D) empowered employees. 
E) None of the above are exceptions,i.e.,all are current challenges.

Question 7

What is a global network of organizations and activities that supply a firm with goods and services?

Accepted Answer

A) supply tree 
B) provider network 
C) supply chain 
D) vendor network 
E) vendor tree 
A) supply tree 
B) provider network 
C) supply chain 
D) vendor network 
E) vendor tree

Question 8

Why are organizations changing from batch (large)shipments to just-in-time (JIT)shipments?

Accepted Answer

Organizations are switching to

Question 9

Which productivity variable has the greatest potential to increase productivity?

Accepted Answer

A) labor 
B) globalization 
C) management 
D) capital 
E) energy 
A) labor 
B) globalization 
C) management 
D) capital 
E) energy

Question 10

Productivity tends to be more difficult to improve in the service sector because the work is:

Accepted Answer

A) often difficult to automate. 
B) typically labor-intensive. 
C) frequently processed individually. 
D) often an intellectual task performed by professionals. 
E) All of the above make service productivity more difficult. 
A) often difficult to automate. 
B) typically labor-intensive. 
C) frequently processed individually. 
D) often an intellectual task performed by professionals. 
E) All of the above make service productivity more difficult.

Question 11

The service sector makes up approximately what percentage of all jobs in the United States?

Accepted Answer

A) 12% 
B) 40% 
C) 66% 
D) 86% 
E) 94% 
A) 12% 
B) 40% 
C) 66% 
D) 86% 
E) 94%

Question 12

Operations managers should be well versed in what disciplines in order to make good decisions?

Accepted Answer

Management science,i

Question 13

Define operations management.Will your definition accommodate both manufacturing and service operations?

Accepted Answer

Operations management can be d

Question 14

Henry Ford and ________ are credited with the development of the moving assembly line.

Accepted Answer

The answer of Henry Ford and ________ are credited with...

Question 15

Which of the following statements is TRUE?

Accepted Answer

A) The person most responsible for initiating the use of interchangeable parts in manufacturing was Eli Whitney. 
B) The origins of management by exception are generally credited to Frederick W.Taylor. 
C) The person most responsible for initiating the use of interchangeable parts in manufacturing was Walter Shewhart. 
D) The origins of the scientific management movement are generally credited to Henry Ford. 
E) The person most responsible for initiating the use of interchangeable parts in manufacturing was Henry Ford. 
A) The person most responsible for initiating the use of interchangeable parts in manufacturing was Eli Whitney. 
B) The origins of management by exception are generally credited to Frederick W.Taylor. 
C) The person most responsible for initiating the use of interchangeable parts in manufacturing was Walter Shewhart. 
D) The origins of the scientific management movement are generally credited to Henry Ford. 
E) The person most responsible for initiating the use of interchangeable parts in manufacturing was Henry Ford.

Question 16

Manufacturing now constitutes the largest economic sector in postindustrial societies.

Accepted Answer

A) True 
 B)False

Question 17

Mark's Ceramics spent $4000 on a new kiln last year in the belief that it would cut annual energy usage 25% over the old kiln.This kiln is an oven that turns "greenware" into finished pottery.Mark is concerned that the new kiln requires extra labor hours for its operation.Mark wants to check the energy savings of the new oven,and also to look over other measures of their productivity to see if the change really was beneficial.Mark has the following data to work with:
   Were the modifications beneficial?

Accepted Answer

The energy modifications did n

Question 18

Identify two operations-related tasks carried out by Hard Rock Café.Match each to its related area of the 10 strategic operations management decisions.

Accepted Answer

Providing custom meals: design of goods

Question 19

An industrial plant needs to make 100,000 parts per month to meet demand.Each month contains 20 working days,each of which allows for 3 separate 8 hour shifts.
(a)If a worker can produce 10 parts/hour,how many workers are needed on each shift?
(b)If each shift has 100 workers,what is the productivity of an individual worker?
(c)If material costs are $10/part,capital costs are $100,000 and labor costs are $10/hour,what is the multifactor productivity of the plant from part (a)?

Accepted Answer

(a)100,000 parts × (1 hour / 10 parts)×

Question 20

Although the number of people employed in manufacturing in the United States has decreased since 1950,each person is now producing almost 20 times more than in 1950.

Accepted Answer

A) True 
 B)False

Exam 1: Operations and Productivity

Which of the following is NOT a strategic operations management decision?

"Considers inventory ordering and holding decisions" is within the strategic operations management decision area of managing quality.

Which of the following attributes is most typical of a service?

Ethical and social dilemmas arise because stakeholders of a business have conflicting perspectives.

What are some of the ethical and social challenges faced by operations managers?

Current challenges in operations management include all of the following EXCEPT:

What is a global network of organizations and activities that supply a firm with goods and services?

Why are organizations changing from batch (large)shipments to just-in-time (JIT)shipments?

Which productivity variable has the greatest potential to increase productivity?

Productivity tends to be more difficult to improve in the service sector because the work is:

The service sector makes up approximately what percentage of all jobs in the United States?

Operations managers should be well versed in what disciplines in order to make good decisions?

Define operations management.Will your definition accommodate both manufacturing and service operations?

Henry Ford and ________ are credited with the development of the moving assembly line.

Which of the following statements is TRUE?

Manufacturing now constitutes the largest economic sector in postindustrial societies.

Identify two operations-related tasks carried out by Hard Rock Café.Match each to its related area of the 10 strategic operations management decisions.

Although the number of people employed in manufacturing in the United States has decreased since 1950,each person is now producing almost 20 times more than in 1950.

Operations Strategy in a Global Environment

Project Management

Forecasting

Design of Goods and Services

Managing Quality

Process Strategy

Capacity and Constraint Management

Location Strategies

Layout Strategies

Human Resources, job Design, and Work Measurement

Supply Chain Management

Inventory Management

Aggregate Planning and Sop

Material Requirements Planning Mrpand Erp

Short-Term Scheduling

Jit, tps, and Lean Operations

Maintenance and Reliability

Sustainability in the Supply Chain

Statistical Process Control

Supply Chain Management Analytics

Decision-Making Tools

Linear Programming

Transportation Models

Waiting-Line Models

Learning Curves

Simulation

Filters