Question 1

Which is NOT true regarding differences between goods and services?

Accepted Answer

A) Tangible goods are generally produced and consumed simultaneously; services are not. 
B) Most goods are common to many customers; services are often unique to the final customer. 
C) Services tend to have a more inconsistent product definition than goods. 
D) Services tend to have higher customer interaction than goods. 
E) None,i.e.,all of the above are true. 
A) Tangible goods are generally produced and consumed simultaneously; services are not. 
B) Most goods are common to many customers; services are often unique to the final customer. 
C) Services tend to have a more inconsistent product definition than goods. 
D) Services tend to have higher customer interaction than goods. 
E) None,i.e.,all of the above are true.

Question 2

The Dulac Box plant produces wooden packing boxes to be used in the local seafood industry.Current operations allow the company to make 500 boxes per day,in two 8-hour shifts (250 boxes per shift).The company has introduced some small changes in equipment,and conducted appropriate job training,so that production levels have risen to 300 boxes per shift.These changes did not require any change in the amount of capital spending or energy use.What is the firm's new labor productivity?

Accepted Answer

600 boxes per day /

Question 3

Which of the following influences layout design?

Accepted Answer

A) inventory requirements 
B) capacity needs 
C) personnel levels 
D) technology 
E) All of the above influence layout decisions. 
A) inventory requirements 
B) capacity needs 
C) personnel levels 
D) technology 
E) All of the above influence layout decisions.

Question 4

The largest contributor to productivity increases is ________,estimated to be responsible for ________ of the annual increase.

Accepted Answer

A) management; over one-half 
B) Mr.Deming; one-half 
C) labor; two-thirds 
D) capital; 90% 
E) technology; over one-half 
A) management; over one-half 
B) Mr.Deming; one-half 
C) labor; two-thirds 
D) capital; 90% 
E) technology; over one-half

Question 5

________ is the total of all outputs produced by the transformation process divided by the total of the inputs.

Accepted Answer

Multifacto

Question 6

All of the following decisions fall within the scope of operations management EXCEPT for:

Accepted Answer

A) creating the company income statement. 
B) design of goods and services. 
C) location strategy. 
D) managing quality. 
E) human resources and job design. 
A) creating the company income statement. 
B) design of goods and services. 
C) location strategy. 
D) managing quality. 
E) human resources and job design.

Which is NOT true regarding differences between goods and services?

Which of the following influences layout design?

The largest contributor to productivity increases is ,estimated to be responsible for of the annual increase.

________ is the total of all outputs produced by the transformation process divided by the total of the inputs.

All of the following decisions fall within the scope of operations management EXCEPT for:

Operations Strategy in a Global Environment

Project Management

Forecasting

Design of Goods and Services

Managing Quality

Process Strategy

Capacity and Constraint Management

Location Strategies

Layout Strategies

Human Resources, job Design, and Work Measurement

Supply Chain Management

Inventory Management

Aggregate Planning and Sop

Material Requirements Planning Mrpand Erp

Short-Term Scheduling

Jit, tps, and Lean Operations

Maintenance and Reliability

Sustainability in the Supply Chain

Statistical Process Control

Supply Chain Management Analytics

Decision-Making Tools

Linear Programming

Transportation Models

Waiting-Line Models

Learning Curves

Simulation

Filters

Exam 1: Operations and Productivity

Which is NOT true regarding differences between goods and services?

Which of the following influences layout design?

The largest contributor to productivity increases is ________,estimated to be responsible for ________ of the annual increase.

________ is the total of all outputs produced by the transformation process divided by the total of the inputs.

All of the following decisions fall within the scope of operations management EXCEPT for:

Operations Strategy in a Global Environment

Project Management

Forecasting

Design of Goods and Services

Managing Quality

Process Strategy

Capacity and Constraint Management

Location Strategies

Layout Strategies

Human Resources, job Design, and Work Measurement

Supply Chain Management

Inventory Management

Aggregate Planning and Sop

Material Requirements Planning Mrpand Erp

Short-Term Scheduling

Jit, tps, and Lean Operations

Maintenance and Reliability

Sustainability in the Supply Chain

Statistical Process Control

Supply Chain Management Analytics

Decision-Making Tools

Linear Programming

Transportation Models

Waiting-Line Models

Learning Curves

Simulation

Filters

The largest contributor to productivity increases is ,estimated to be responsible for of the annual increase.