Question 1

Which of the following is a similarity between goods and services?

Accepted Answer

A) mass production 
B) consistency 
C) automation 
D) Both have quality standards. 
E) Both can usually be kept in inventory. 
A) mass production 
B) consistency 
C) automation 
D) Both have quality standards. 
E) Both can usually be kept in inventory.

Question 2

Which is NOT true regarding differences between goods and services?

Accepted Answer

A) Services are generally produced and consumed simultaneously; tangible goods are not. 
B) Services tend to be more knowledge-based than goods. 
C) Services tend to have a more inconsistent product definition than goods. 
D) Goods tend to have higher customer interaction than services. 
E) Reselling is unusual in services; goods often have some residual value. 
A) Services are generally produced and consumed simultaneously; tangible goods are not. 
B) Services tend to be more knowledge-based than goods. 
C) Services tend to have a more inconsistent product definition than goods. 
D) Goods tend to have higher customer interaction than services. 
E) Reselling is unusual in services; goods often have some residual value.

Question 3

Reasons to study operations management include learning about:

Accepted Answer

A) how people organize themselves for productive enterprise. 
B) how goods and services are produced. 
C) what operations managers do. 
D) a costly part of the enterprise. 
E) all of the above. 
A) how people organize themselves for productive enterprise. 
B) how goods and services are produced. 
C) what operations managers do. 
D) a costly part of the enterprise. 
E) all of the above.

Question 4

Which of the following is NOT a typical service attribute?

Accepted Answer

A) intangible product 
B) easy to store 
C) customer interaction is high 
D) simultaneous production and consumption 
E) difficult to resell 
A) intangible product 
B) easy to store 
C) customer interaction is high 
D) simultaneous production and consumption 
E) difficult to resell

Question 5

A cleaning company uses $10 of chemicals,$40 of labor,and $5 of misc.expenses for each house it cleans.After some quality complaints,the company has decided to increase its use of chemicals by 50%.By what percentage has multifactor productivity fallen?

Accepted Answer

A) 0% 
B) 8.3% 
C) 25% 
D) 50% 
E) 16.7% 
A) 0% 
B) 8.3% 
C) 25% 
D) 50% 
E) 16.7%

Question 6

Identify up to four phenomena that foster specialization and worldwide supply chains.

Accepted Answer

(1)a more technologically orie

Question 7

A grocery chain is considering the installation of a set of 4 self-checkout lanes.The new self-checkout lane setup will replace 2 old cashier lanes that were staffed by a cashier and bagger on each lane.One cashier mans all 4 self-checkouts (answering questions,checking for un-scanned items,taking coupons,etc).Checkout on the new lanes takes 2 minutes (customers bag their own orders)while checkout with the old lanes took only 45 seconds.In addition the electricity costs for both setups are $0.05 per checkout while bagging (material)costs are $0.10 per checkout with the old system and $0.15 for the new system.The new lanes also require $100 in capital costs.Assume that the lanes are always in use for 8 hours per day (1 shift)and that a worker makes $10/hour.
(a)How many checkouts did the old system provide in a shift?
(b)How many checkouts does the new system provide?
(c)What is the multifactor productivity for each system?

Accepted Answer

(a)(2 lanes)(8 hours)(3600 seconds/hour)

Question 8

Eli Whitney,in the ________,provided the foundations for ________ in operations management.

Accepted Answer

A) 1920s; statistical sampling 
B) United Kingdom; mass production 
C) U.S.Army; logistics 
D) nineteenth century; interchangeable parts 
E) 1890s; queuing theory 
A) 1920s; statistical sampling 
B) United Kingdom; mass production 
C) U.S.Army; logistics 
D) nineteenth century; interchangeable parts 
E) 1890s; queuing theory

Question 9

Why are organizations becoming more global?

Accepted Answer

Organizations are becoming mor

Question 10

Which of the following is one of the 10 strategic operations management decisions?

Accepted Answer

A) depreciation policy for tax returns 
B) advertising 
C) process and capacity design 
D) pricing 
E) debt/equity ratio 
A) depreciation policy for tax returns 
B) advertising 
C) process and capacity design 
D) pricing 
E) debt/equity ratio

Question 11

Which of the following is the best example of a pure service?

Accepted Answer

A) counseling 
B) oil change 
C) heart transplant 
D) electric Co-Op 
E) restaurant 
A) counseling 
B) oil change 
C) heart transplant 
D) electric Co-Op 
E) restaurant

Question 12

A firm cleans chemical tank cars in the Bay St.Louis area.With standard equipment,the firm typically cleaned 70 chemical tank cars per month.They utilized 10 gallons of solvent,and two employees worked 20 days per month,8 hours a day.The company decided to switch to a larger cleaning machine.Last April,they cleaned 60 tank cars in only 15 days.They utilized 12 gallons of solvent,and the two employees worked 6 hours a day.
(a)What was their raw material and their labor productivity with the standard equipment?
(b)What is their raw material and their labor productivity with the larger machine?
(c)What is the change in each productivity measure?

Accepted Answer

The answer of A firm cleans chemical tank cars in...

Question 13

Gibson Valves produces cast bronze valves on an assembly line.If 1600 valves are produced in an 8-hour shift,the productivity of the line is:

Accepted Answer

A) 2 valves/hr. 
B) 40 valves/hr. 
C) 80 valves/hr. 
D) 200 valves/hr. 
E) 1600 valves/hr. 
A) 2 valves/hr. 
B) 40 valves/hr. 
C) 80 valves/hr. 
D) 200 valves/hr. 
E) 1600 valves/hr.

Question 14

Gibson Valves produces cast bronze valves on an assembly line,currently producing 1600 valves each 8-hour shift.If the productivity is increased by 10%,it would then be:

Accepted Answer

A) 180 valves/hr. 
B) 200 valves/hr. 
C) 220 valves/hr. 
D) 880 valves/hr. 
E) 1760 valves/hr. 
A) 180 valves/hr. 
B) 200 valves/hr. 
C) 220 valves/hr. 
D) 880 valves/hr. 
E) 1760 valves/hr.

Question 15

Which of the following pioneers was NOT making a professional impact during the Scientific Management Era?

Accepted Answer

A) Frank Gilbreth 
B) W.Edwards Deming 
C) Henry L.Gantt 
D) Lillian Gilbreth 
E) Frederick W.Taylor 
A) Frank Gilbreth 
B) W.Edwards Deming 
C) Henry L.Gantt 
D) Lillian Gilbreth 
E) Frederick W.Taylor

Question 16

Productivity measurement is complicated by:

Accepted Answer

A) the competition's output. 
B) the fact that precise units of measure are often unavailable. 
C) stable quality. 
D) the workforce size. 
E) the type of equipment used. 
A) the competition's output. 
B) the fact that precise units of measure are often unavailable. 
C) stable quality. 
D) the workforce size. 
E) the type of equipment used.

Question 17

One reason to study operations management is to learn how people organize themselves for productive enterprise.

Accepted Answer

A) True 
 B)False

Question 18

Three commonly used productivity variables are:

Accepted Answer

A) quality,external elements,and precise units of measure. 
B) labor,capital,and management. 
C) technology,raw materials,and labor. 
D) education,diet,and social overhead. 
E) quality,efficiency,and low cost. 
A) quality,external elements,and precise units of measure. 
B) labor,capital,and management. 
C) technology,raw materials,and labor. 
D) education,diet,and social overhead. 
E) quality,efficiency,and low cost.

Question 19

At Hard Rock Café,tasks that reflect operations or operations management include:

Accepted Answer

A) designing efficient layouts. 
B) providing meals. 
C) receiving ingredients. 
D) preparing effective employee schedules. 
E) all of the above. 
A) designing efficient layouts. 
B) providing meals. 
C) receiving ingredients. 
D) preparing effective employee schedules. 
E) all of the above.

Question 20

Henry Ford is noted for his contributions to:

Accepted Answer

A) material requirements planning. 
B) statistical quality control. 
C) assembly line operations. 
D) scientific management. 
E) time and motion studies. 
A) material requirements planning. 
B) statistical quality control. 
C) assembly line operations. 
D) scientific management. 
E) time and motion studies.

Exam 1: Operations and Productivity

Which of the following is a similarity between goods and services?

Which is NOT true regarding differences between goods and services?

Reasons to study operations management include learning about:

Which of the following is NOT a typical service attribute?

A cleaning company uses $10 of chemicals,$40 of labor,and $5 of misc.expenses for each house it cleans.After some quality complaints,the company has decided to increase its use of chemicals by 50%.By what percentage has multifactor productivity fallen?

Identify up to four phenomena that foster specialization and worldwide supply chains.

Eli Whitney,in the ________,provided the foundations for ________ in operations management.

Why are organizations becoming more global?

Which of the following is one of the 10 strategic operations management decisions?

Which of the following is the best example of a pure service?

Gibson Valves produces cast bronze valves on an assembly line.If 1600 valves are produced in an 8-hour shift,the productivity of the line is:

Gibson Valves produces cast bronze valves on an assembly line,currently producing 1600 valves each 8-hour shift.If the productivity is increased by 10%,it would then be:

Which of the following pioneers was NOT making a professional impact during the Scientific Management Era?

Productivity measurement is complicated by:

One reason to study operations management is to learn how people organize themselves for productive enterprise.

Three commonly used productivity variables are:

At Hard Rock Café,tasks that reflect operations or operations management include:

Henry Ford is noted for his contributions to:

Operations Strategy in a Global Environment

Project Management

Forecasting

Design of Goods and Services

Managing Quality

Process Strategy

Capacity and Constraint Management

Location Strategies

Layout Strategies

Human Resources, job Design, and Work Measurement

Supply Chain Management

Inventory Management

Aggregate Planning and Sop

Material Requirements Planning Mrpand Erp

Short-Term Scheduling

Jit, tps, and Lean Operations

Maintenance and Reliability

Sustainability in the Supply Chain

Statistical Process Control

Supply Chain Management Analytics

Decision-Making Tools

Linear Programming

Transportation Models

Waiting-Line Models

Learning Curves

Simulation

Filters

Eli Whitney,in the ,provided the foundations for in operations management.