Exam 1: Operations and Productivity

What term is given to those individuals with a vested interest in an organization,including customers,distributors,suppliers,owners,lenders,employees,and community members?

The Dulac Box plant produces wooden packing boxes to be used in the local seafood industry.Current operations allow the company to make 500 boxes per day,in two 8-hour shifts (250 boxes per shift).The company has introduced some moderate changes in equipment,and conducted appropriate job training,so that production levels have risen to 300 boxes per shift.Labor costs average $10 per hour for each of the 5 full-time workers on each shift.Capital costs were previously $3,000 per day,and rose to $3,200 per day with the equipment modifications.Energy costs were unchanged by the modifications,at $400 per day.What is the firm's multifactor productivity before and after the changes?

The operations manager performs the management activities of planning,organizing,staffing,leading,and controlling of the OM function.

Operations managers should be well versed in what disciplines in order to make good decisions?

Which of the following services is LEAST likely to be unique,i.e. ,customized to a particular individual's needs?

A small metal shop operates 10 hours each day,producing 100 parts/hour.If productivity were increased 20%,how many hours would the plant have to work to produce 1000 parts?

Gibson Valves produces cast bronze valves on an assembly line.If 1600 valves are produced in an 8-hour shift,the productivity of the line is:

Which of the following pioneers was NOT making a professional impact during the Scientific Management Era?

A grocery chain is considering the installation of a set of 4 self-checkout lanes.The new self-checkout lane setup will replace 2 old cashier lanes that were staffed by a cashier and bagger on each lane.One cashier mans all 4 self-checkouts (answering questions,checking for un-scanned items,taking coupons,etc).Checkout on the new lanes takes 2 minutes (customers bag their own orders)while checkout with the old lanes took only 45 seconds.In addition the electricity costs for both setups are $0.05 per checkout while bagging (material)costs are $0.10 per checkout with the old system and $0.15 for the new system.The new lanes also require $100 in capital costs.Assume that the lanes are always in use for 8 hours per day (1 shift)and that a worker makes $10/hour. (a)How many checkouts did the old system provide in a shift? (b)How many checkouts does the new system provide? (c)What is the multifactor productivity for each system?

Which of the following statements about challenges in operations management is FALSE?

________ is the operations management challenge that moves more decision making to the individual worker.

Operations management is applicable:

Which of the following influences layout design?

What are some of the ethical and social challenges faced by operations managers?

Identify up to four phenomena that foster specialization and worldwide supply chains.

The field of operations management is shaped by advances in which of the following fields?

Who was the person most responsible for popularizing interchangeable parts in manufacturing?

Gibson Valves produces cast bronze valves on an assembly line,currently producing 1600 valves each 8-hour shift.If the productivity is increased by 10%,it would then be:

Gibson Valves produces cast bronze valves on an assembly line,currently producing 1600 valves per shift.If the production is increased to 2000 valves per shift,labor productivity will increase by:

Why are operations managers faced with ethical and social challenges?