Question 1

The factor responsible for the largest portion of productivity increase in the United States is:

Accepted Answer

A) labor. 
B) management. 
C) capital. 
D) All three combined;it is impossible to determine the contribution of individual factors. 
E) none of these. 
A) labor. 
B) management. 
C) capital. 
D) All three combined;it is impossible to determine the contribution of individual factors. 
E) none of these.

Question 2

Which of the following is NOT true when explaining why productivity tends to be lower in the service sector than in the manufacturing sector?

Accepted Answer

A) Services are typically labor-intensive. 
B) Services are often difficult to evaluate for quality. 
C) Services are often an intellectual task performed by professionals. 
D) Services are difficult to automate. 
E) Service operations are typically capital intensive. 
A) Services are typically labor-intensive. 
B) Services are often difficult to evaluate for quality. 
C) Services are often an intellectual task performed by professionals. 
D) Services are difficult to automate. 
E) Service operations are typically capital intensive.

Question 3

Which of the following is a similarity between goods and services?

Accepted Answer

A) mass production 
B) consistency 
C) automation 
D) Both have quality standards. 
E) Both can usually be kept in inventory. 
A) mass production 
B) consistency 
C) automation 
D) Both have quality standards. 
E) Both can usually be kept in inventory.

Question 4

Which of the following is NOT an element of the management process?

Accepted Answer

A) controlling 
B) leading 
C) planning 
D) pricing 
E) staffing 
A) controlling 
B) leading 
C) planning 
D) pricing 
E) staffing

Question 5

Felicien grows mirlitons (that's Cajun for Chayote squash)in his 100 by 100 foot garden.He then sells the crop at the local farmers' market.Two summers ago,he was able to produce and sell 1200 pounds of mirlitons.Last summer,he tried a new fertilizer that promised a 50% increase in yield.He harvested 1900 pounds.Did the fertilizer live up to its promise?

Accepted Answer

Since the productivi

Question 6

A cleaning company uses $10 of chemicals,$40 of labor,and $5 of misc.expenses for each house it cleans.After some quality complaints,the company has decided to increase its use of chemicals by 50%.By what percentage has multifactor productivity fallen?

Accepted Answer

A) 0% 
B) 8.3% 
C) 25% 
D) 50% 
E) 16.7% 
A) 0% 
B) 8.3% 
C) 25% 
D) 50% 
E) 16.7%

Question 7

At Hard Rock Café,tasks that reflect operations or operations management include:

Accepted Answer

A) designing efficient layouts. 
B) providing meals. 
C) receiving ingredients. 
D) preparing effective employee schedules. 
E) all of the above. 
A) designing efficient layouts. 
B) providing meals. 
C) receiving ingredients. 
D) preparing effective employee schedules. 
E) all of the above.

Question 8

Which of the following is NOT a typical service attribute?

Accepted Answer

A) intangible product 
B) easy to store 
C) customer interaction is high 
D) simultaneous production and consumption 
E) difficult to resell 
A) intangible product 
B) easy to store 
C) customer interaction is high 
D) simultaneous production and consumption 
E) difficult to resell

Question 9

The marketing function's main concern is with:

Accepted Answer

A) producing goods or providing services. 
B) procuring materials,supplies,and equipment. 
C) building and maintaining a positive image. 
D) generating the demand for the organization's products or services. 
E) securing monetary resources. 
A) producing goods or providing services. 
B) procuring materials,supplies,and equipment. 
C) building and maintaining a positive image. 
D) generating the demand for the organization's products or services. 
E) securing monetary resources.

Question 10

A foundry produces circular utility access hatches (manhole covers).Currently,120 covers are produced in a 10-hour shift.If labor productivity can be increased by 20%,it would then be:

Accepted Answer

A) 14.4 covers/hr. 
B) 24 covers/hr. 
C) 240 covers/hr. 
D) 1200 covers/hr. 
E) 10 covers/hr. 
A) 14.4 covers/hr. 
B) 24 covers/hr. 
C) 240 covers/hr. 
D) 1200 covers/hr. 
E) 10 covers/hr.

Question 11

Three commonly used productivity variables are:

Accepted Answer

A) quality,external elements,and precise units of measure. 
B) labor,capital,and management. 
C) technology,raw materials,and labor. 
D) education,diet,and social overhead. 
E) quality,efficiency,and low cost. 
A) quality,external elements,and precise units of measure. 
B) labor,capital,and management. 
C) technology,raw materials,and labor. 
D) education,diet,and social overhead. 
E) quality,efficiency,and low cost.

Question 12

Who among the following is associated with contributions to quality control in operations management?

Accepted Answer

A) Charles Babbage 
B) Henry Ford 
C) Frank Gilbreth 
D) W.Edwards Deming 
E) Henri Fayol 
A) Charles Babbage 
B) Henry Ford 
C) Frank Gilbreth 
D) W.Edwards Deming 
E) Henri Fayol

Question 13

An operations manager is NOT likely to be involved in:

Accepted Answer

A) the design of goods and services to satisfy customers' wants and needs. 
B) the quality of goods and services to satisfy customers' wants and needs. 
C) the identification of customers' wants and needs. 
D) work scheduling to meet the due dates promised to customers. 
E) maintenance schedules. 
A) the design of goods and services to satisfy customers' wants and needs. 
B) the quality of goods and services to satisfy customers' wants and needs. 
C) the identification of customers' wants and needs. 
D) work scheduling to meet the due dates promised to customers. 
E) maintenance schedules.

Question 14

Which of the following would NOT be an operations function in a commercial bank?

Accepted Answer

A) auditing 
B) teller scheduling 
C) maintenance 
D) collection 
E) check clearing 
A) auditing 
B) teller scheduling 
C) maintenance 
D) collection 
E) check clearing

Question 15

Which is NOT true regarding differences between goods and services?

Accepted Answer

A) Tangible goods are generally produced and consumed simultaneously;services are not. 
B) Most goods are common to many customers;services are often unique to the final customer. 
C) Services tend to have a more inconsistent product definition than goods. 
D) Services tend to have higher customer interaction than goods. 
E) None,i.e. ,all of the above are true. 
A) Tangible goods are generally produced and consumed simultaneously;services are not. 
B) Most goods are common to many customers;services are often unique to the final customer. 
C) Services tend to have a more inconsistent product definition than goods. 
D) Services tend to have higher customer interaction than goods. 
E) None,i.e. ,all of the above are true.

Question 16

As the administrative manager in a law office,you have been asked to develop a system for evaluating the productivity of the 15 lawyers in the office.What difficulties are you going to have in doing this,and how are you going to overcome them?

Accepted Answer

Productivity measures for a law office a

Question 17

One reason to study operations management is to learn how people organize themselves for productive enterprise.

Accepted Answer

A) True 
 B)False

Question 18

Productivity measurement is complicated by:

Accepted Answer

A) the competition's output. 
B) the fact that precise units of measure are often unavailable. 
C) stable quality. 
D) the workforce size. 
E) the type of equipment used. 
A) the competition's output. 
B) the fact that precise units of measure are often unavailable. 
C) stable quality. 
D) the workforce size. 
E) the type of equipment used.

Question 19

________ is the total of all outputs produced by the transformation process divided by the total of the inputs.

Accepted Answer

Multifacto

Question 20

A knowledge society is one that has migrated from work based on knowledge to one based on manual work.

Accepted Answer

A) True 
 B)False

Exam 1: Operations and Productivity

The factor responsible for the largest portion of productivity increase in the United States is:

Which of the following is NOT true when explaining why productivity tends to be lower in the service sector than in the manufacturing sector?

Which of the following is a similarity between goods and services?

Which of the following is NOT an element of the management process?

A cleaning company uses $10 of chemicals,$40 of labor,and $5 of misc.expenses for each house it cleans.After some quality complaints,the company has decided to increase its use of chemicals by 50%.By what percentage has multifactor productivity fallen?

At Hard Rock Café,tasks that reflect operations or operations management include:

Which of the following is NOT a typical service attribute?

The marketing function's main concern is with:

A foundry produces circular utility access hatches (manhole covers).Currently,120 covers are produced in a 10-hour shift.If labor productivity can be increased by 20%,it would then be:

Three commonly used productivity variables are:

Who among the following is associated with contributions to quality control in operations management?

An operations manager is NOT likely to be involved in:

Which of the following would NOT be an operations function in a commercial bank?

Which is NOT true regarding differences between goods and services?

As the administrative manager in a law office,you have been asked to develop a system for evaluating the productivity of the 15 lawyers in the office.What difficulties are you going to have in doing this,and how are you going to overcome them?

One reason to study operations management is to learn how people organize themselves for productive enterprise.

Productivity measurement is complicated by:

________ is the total of all outputs produced by the transformation process divided by the total of the inputs.

A knowledge society is one that has migrated from work based on knowledge to one based on manual work.

The Global Environment and Operations Strategy

Managing Projects

Forecasting Demand

Product Design

Quality Management and International Standards

Process Design

Location Decisions

Layout Decisions

Job Design and Work Measurement

Supply Chain Management

Managing Inventory

Aggregate Scheduling

Material Requirements Planning Mrpand Erp

Scheduling for the Short-Term

Jit,lean Operations,and the Toyota Production System

Maintenance and Reliability Decisions

Sustainability

Statistical Process Control

Capacity Planning

Supply Chain Modeling

Decision Modeling

Linear Programming Models

Transportation Modeling

Queuing Models

Learning Curves

Modeling with Simulation

Filters