Question 1

Customer interaction is often high for manufacturing processes,but low for services.

Accepted Answer

A) True 
 B)False

Question 2

Which of the following is NOT a strategic operations management decision?

Accepted Answer

A) maintenance 
B) price 
C) layout design 
D) quality 
E) inventory 
A) maintenance 
B) price 
C) layout design 
D) quality 
E) inventory

Question 3

Henry Ford is known as the Father of Scientific Management.

Accepted Answer

A) True 
 B)False

Question 4

Although the number of people employed in manufacturing in the United States has decreased since 1950,each person is now producing almost 20 times more than in 1950.

Accepted Answer

A) True 
 B)False

Question 5

A swimming pool company has 100,000 labor hours available per summer and with a labor productivity of 5 pools per 6,000 hours.
a.How many pools can the company install this summer?
b.Suppose the multifactor productivity was one pool per $25,000.How much should the company expect to spend this summer constructing the pools?

Accepted Answer

(a)100,000 hours ∗ 5

Question 6

All organizations,including service firms such as banks and hospitals,have a production function.

Accepted Answer

A) True 
 B)False

Question 7

Current challenges in operations management include all of the following EXCEPT:

Accepted Answer

A) just-in-time performance. 
B) rapid product development. 
C) mass customization. 
D) empowered employees. 
E) None of the above are exceptions,i.e. ,all are current challenges. 
A) just-in-time performance. 
B) rapid product development. 
C) mass customization. 
D) empowered employees. 
E) None of the above are exceptions,i.e. ,all are current challenges.

Question 8

Because Hard Rock Cafés are themed restaurants,operations managers focus their layout design efforts on attractiveness while paying little attention to efficiency.

Accepted Answer

A) True 
 B)False

Question 9

Operations management is the set of activities that creates value in the form of goods and services by transforming inputs into outputs.

Accepted Answer

A) True 
 B)False

Question 10

Why are organizations changing from batch (large)shipments to just-in-time (JIT)shipments?

Accepted Answer

Organizations are switching to

Question 11

Marketing,production/operations,and ________ are the three functions that all organizations must perform to create goods and services.

Accepted Answer

The answer of Marketing,production/operations,and ________ are the three functions that...

Question 12

Some of the operations-related activities of Hard Rock Café include designing meals and analyzing them for ingredient cost and labor requirements.

Accepted Answer

A) True 
 B)False

Question 13

Which is NOT true regarding differences between goods and services?

Accepted Answer

A) Services are generally produced and consumed simultaneously;tangible goods are not. 
B) Services tend to be more knowledge-based than goods. 
C) Services tend to have a more inconsistent product definition than goods. 
D) Goods tend to have higher customer interaction than services. 
E) Reselling is unusual in services;goods often have some residual value. 
A) Services are generally produced and consumed simultaneously;tangible goods are not. 
B) Services tend to be more knowledge-based than goods. 
C) Services tend to have a more inconsistent product definition than goods. 
D) Goods tend to have higher customer interaction than services. 
E) Reselling is unusual in services;goods often have some residual value.

Question 14

Brandon Production is a small firm focused on the assembly and sale of custom computers.The firm is facing stiff competition from low-priced alternatives,and is looking at various solutions to remain competitive and profitable.Current financials for the firm are shown in the table below.In the first option,marketing will increase sales by 50%.The next option is Vendor (Supplier)changes,which would result in a decrease of 10% in the cost of inputs.Finally there is an OM option,which would reduce production costs by 25%.Which of the options would you recommend to the firm if it can only pursue one option? In addition,comment on the feasibility of each option.
Business Function Current Value
Cost of Inputs $50,000
Production Costs $25,000
Revenue $80,000

Accepted Answer

Marketing would increase sales to $120,0

Question 15

Identify the items that Fredrick W.Taylor believed management should be more responsible for.

Accepted Answer

He believed that management should be mo

Question 16

Productivity can be improved by:

Accepted Answer

A) increasing inputs while holding outputs steady. 
B) decreasing outputs while holding inputs steady. 
C) increasing inputs and outputs in the same proportion. 
D) decreasing inputs while holding outputs steady. 
E) none of the above. 
A) increasing inputs while holding outputs steady. 
B) decreasing outputs while holding inputs steady. 
C) increasing inputs and outputs in the same proportion. 
D) decreasing inputs while holding outputs steady. 
E) none of the above.

Question 17

Walter Shewhart,in the ________,provided the foundations for ________ in operations management.

Accepted Answer

A) 1920s;statistical sampling 
B) United Kingdom;mass production 
C) U.S.Army;logistics 
D) nineteenth century;interchangeable parts 
E) 1900s;queuing theory 
A) 1920s;statistical sampling 
B) United Kingdom;mass production 
C) U.S.Army;logistics 
D) nineteenth century;interchangeable parts 
E) 1900s;queuing theory

Question 18

Identify the 10 strategic OM decisions.

Accepted Answer

Design of goods and services,m

Question 19

An accounting firm that provides tax services for a company would be considered to be part of that company's supply chain.

Accepted Answer

A) True 
 B)False

Question 20

When a tangible component is not included in a service,such as with counseling,it is called a(n)________.

Accepted Answer

The answer of When a tangible component is not included...

Exam 1: Operations and Productivity

Customer interaction is often high for manufacturing processes,but low for services.

Which of the following is NOT a strategic operations management decision?

Henry Ford is known as the Father of Scientific Management.

Although the number of people employed in manufacturing in the United States has decreased since 1950,each person is now producing almost 20 times more than in 1950.

All organizations,including service firms such as banks and hospitals,have a production function.

Current challenges in operations management include all of the following EXCEPT:

Because Hard Rock Cafés are themed restaurants,operations managers focus their layout design efforts on attractiveness while paying little attention to efficiency.

Operations management is the set of activities that creates value in the form of goods and services by transforming inputs into outputs.

Why are organizations changing from batch (large)shipments to just-in-time (JIT)shipments?

Marketing,production/operations,and ________ are the three functions that all organizations must perform to create goods and services.

Some of the operations-related activities of Hard Rock Café include designing meals and analyzing them for ingredient cost and labor requirements.

Which is NOT true regarding differences between goods and services?

Identify the items that Fredrick W.Taylor believed management should be more responsible for.

Productivity can be improved by:

Walter Shewhart,in the ________,provided the foundations for ________ in operations management.

Identify the 10 strategic OM decisions.

An accounting firm that provides tax services for a company would be considered to be part of that company's supply chain.

When a tangible component is not included in a service,such as with counseling,it is called a(n)________.

The Global Environment and Operations Strategy

Managing Projects

Forecasting Demand

Product Design

Quality Management and International Standards

Process Design

Location Decisions

Layout Decisions

Job Design and Work Measurement

Supply Chain Management

Managing Inventory

Aggregate Scheduling

Material Requirements Planning Mrpand Erp

Scheduling for the Short-Term

Jit,lean Operations,and the Toyota Production System

Maintenance and Reliability Decisions

Sustainability

Statistical Process Control

Capacity Planning

Supply Chain Modeling

Decision Modeling

Linear Programming Models

Transportation Modeling

Queuing Models

Learning Curves

Modeling with Simulation

Filters

Walter Shewhart,in the ,provided the foundations for in operations management.