Question 1

The largest contributor to productivity increases is ________,estimated to be responsible for ________ of the annual increase.

Accepted Answer

A) management;over one-half 
B) Mr.Deming;one-half 
C) labor;two-thirds 
D) capital;90% 
E) technology;over one-half 
A) management;over one-half 
B) Mr.Deming;one-half 
C) labor;two-thirds 
D) capital;90% 
E) technology;over one-half

Question 2

Define operations management.Will your definition accommodate both manufacturing and service operations?

Accepted Answer

Operations management can be d

Question 3

Productivity is generally more difficult to improve in the service sector than in the manufacturing sector.

Accepted Answer

A) True 
 B)False

Question 4

The service sector has lower productivity improvements than the manufacturing sector because:

Accepted Answer

A) the service sector uses less skilled labor than manufacturing. 
B) the quality of output is lower in services than manufacturing. 
C) services usually are labor-intensive. 
D) service sector productivity is hard to measure. 
E) the service sector is often easy to mechanize and automate. 
A) the service sector uses less skilled labor than manufacturing. 
B) the quality of output is lower in services than manufacturing. 
C) services usually are labor-intensive. 
D) service sector productivity is hard to measure. 
E) the service sector is often easy to mechanize and automate.

Question 5

Which of the following attributes is most typical of a service?

Accepted Answer

A) production and consumption occur simultaneously 
B) tangible 
C) mass production 
D) consistency 
E) easy to automate 
A) production and consumption occur simultaneously 
B) tangible 
C) mass production 
D) consistency 
E) easy to automate

Question 6

Which of the following are the primary functions of all organizations?

Accepted Answer

A) production/operations,marketing,and human resources 
B) marketing,human resources,and finance/accounting 
C) sales,quality control,and production/operations 
D) marketing,production/operations,and finance/accounting 
E) research and development,finance/accounting,and purchasing 
A) production/operations,marketing,and human resources 
B) marketing,human resources,and finance/accounting 
C) sales,quality control,and production/operations 
D) marketing,production/operations,and finance/accounting 
E) research and development,finance/accounting,and purchasing

Question 7

How do services differ from goods? Identify five ways.

Accepted Answer

Pick from the following: a service is us

The largest contributor to productivity increases is ,estimated to be responsible for of the annual increase.

Define operations management.Will your definition accommodate both manufacturing and service operations?

Productivity is generally more difficult to improve in the service sector than in the manufacturing sector.

The service sector has lower productivity improvements than the manufacturing sector because:

Which of the following attributes is most typical of a service?

Which of the following are the primary functions of all organizations?

How do services differ from goods? Identify five ways.

The Global Environment and Operations Strategy

Managing Projects

Forecasting Demand

Product Design

Quality Management and International Standards

Process Design

Location Decisions

Layout Decisions

Job Design and Work Measurement

Supply Chain Management

Managing Inventory

Aggregate Scheduling

Material Requirements Planning Mrpand Erp

Scheduling for the Short-Term

Jit,lean Operations,and the Toyota Production System

Maintenance and Reliability Decisions

Sustainability

Statistical Process Control

Capacity Planning

Supply Chain Modeling

Decision Modeling

Linear Programming Models

Transportation Modeling

Queuing Models

Learning Curves

Modeling with Simulation

Filters

Exam 1: Operations and Productivity

The largest contributor to productivity increases is ________,estimated to be responsible for ________ of the annual increase.

Define operations management.Will your definition accommodate both manufacturing and service operations?

Productivity is generally more difficult to improve in the service sector than in the manufacturing sector.

The service sector has lower productivity improvements than the manufacturing sector because:

Which of the following attributes is most typical of a service?

Which of the following are the primary functions of all organizations?

How do services differ from goods? Identify five ways.

The Global Environment and Operations Strategy

Managing Projects

Forecasting Demand

Product Design

Quality Management and International Standards

Process Design

Location Decisions

Layout Decisions

Job Design and Work Measurement

Supply Chain Management

Managing Inventory

Aggregate Scheduling

Material Requirements Planning Mrpand Erp

Scheduling for the Short-Term

Jit,lean Operations,and the Toyota Production System

Maintenance and Reliability Decisions

Sustainability

Statistical Process Control

Capacity Planning

Supply Chain Modeling

Decision Modeling

Linear Programming Models

Transportation Modeling

Queuing Models

Learning Curves

Modeling with Simulation

Filters

The largest contributor to productivity increases is ,estimated to be responsible for of the annual increase.