Exam 1: Operations and Productivity

Which of the following are among the 10 strategic operations management decisions? I.design of goods and services II.managing quality III.layout strategy IV.marketing V.pricing of goods and services

Which of the following is the best example of a pure service?

An operations task performed at Hard Rock Café is:

Identify the three productivity variables used in the text.

The "Father of Scientific Management" is:

The Dulac Box plant produces 500 cypress packing boxes in two 10-hour shifts.Due to higher demand,they have decided to operate three 8-hour shifts instead.They are now able to produce 600 boxes per day.What has happened to productivity?

Productivity is the total value of all inputs to the transformation process divided by the total value of the outputs produced.

Which of the following fosters specialization and worldwide supply chains?

________ is the set of activities that creates value in the form of goods and services by transforming inputs into outputs.

Henry Ford and ________ are credited with the development of the moving assembly line.

A business's stakeholders,whose conflicting perspectives cause ethical and social dilemmas,include:

Mark's Ceramics spent $4000 on a new kiln last year in the belief that it would cut annual energy usage 25% over the old kiln.This kiln is an oven that turns "greenware" into finished pottery.Mark is concerned that the new kiln requires extra labor hours for its operation.Mark wants to check the energy savings of the new oven,and also to look over other measures of their productivity to see if the change really was beneficial.Mark has the following data to work with: Were the modifications beneficial?

Which of the following tasks within an airline company are related to operations?

Which of the following statements is TRUE?

A(n)________ is a global network of organizations and activities that supply a firm with goods and services.

"Considers inventory ordering and holding decisions" is within the strategic operations management decision area of managing quality.

Shewhart's contributions to operations management came during the Scientific Management Era.

Identify two operations-related tasks carried out by Hard Rock Café.Match each to its related area of the 10 strategic operations management decisions.

The Dulac Box plant works two 8-hour shifts each day.In the past,500 cypress packing boxes were produced by the end of each day.The use of new technology has enabled them to increase productivity by 30%.Productivity is now approximately:

Productivity tends to be more difficult to improve in the service sector because the work is: