Question 1

What are the five elements in the management process?

Accepted Answer

A) plan,direct,update,lead,and supervise 
B) accounting,finance,marketing,operations,and management 
C) organize,plan,control,staff,and manage 
D) plan,organize,staff,lead,and control 
E) plan,lead,organize,manage,and control 
A) plan,direct,update,lead,and supervise 
B) accounting,finance,marketing,operations,and management 
C) organize,plan,control,staff,and manage 
D) plan,organize,staff,lead,and control 
E) plan,lead,organize,manage,and control

Question 2

Gibson Products produces cast bronze valves for use in offshore oil platforms.Currently,Gibson
produces 1600 valves per day.The 20 workers at Gibson work from 7 a.m.until 4 p.m. ,with 30 minutes off for lunch and a 15 minute break during the morning work session and another at the afternoon work session.Gibson is in a competitive industry,and needs to increase productivity to stay competitive.They feel that a 20 percent increase is needed.
Gibson's management believes that the 20 percent increase will not be possible without a change in working conditions,so they change work hours.The new schedule calls on workers to work from 7:30 a.m.until 4:30 p.m. ,during which workers can take one hour off at any time of their choosing.Obviously,the number of paid hours is the same as before,but production increases,perhaps because workers are given a bit more control over their workday.After this change,valve production increased to 1800 units per day.
a.Calculate labor productivity for the initial situation
b.Calculate labor productivity for the hypothetical 20 percent increase
c.What is the productivity after the change in work rules?
d.Write a short paragraph analyzing these results.

Accepted Answer

(a)Workers are active for eight hours pe

Question 3

Eli Whitney,in the ________,provided the foundations for ________ in operations management.

Accepted Answer

A) 1920s;statistical sampling 
B) United Kingdom;mass production 
C) U.S.Army;logistics 
D) nineteenth century;interchangeable parts 
E) 1890s;queuing theory 
A) 1920s;statistical sampling 
B) United Kingdom;mass production 
C) U.S.Army;logistics 
D) nineteenth century;interchangeable parts 
E) 1890s;queuing theory

Question 4

What is a global network of organizations and activities that supply a firm with goods and services?

Accepted Answer

A) supply tree 
B) provider network 
C) supply chain 
D) vendor network 
E) vendor tree 
A) supply tree 
B) provider network 
C) supply chain 
D) vendor network 
E) vendor tree

Question 5

An industrial plant needs to make 100,000 parts per month to meet demand.Each month contains 20 working days,each of which allows for 3 separate 8 hour shifts.
(a)If a worker can produce 10 parts/hour,how many workers are needed on each shift?
(b)If each shift has 100 workers,what is the productivity of an individual worker?
(c)If material costs are $10/part,capital costs are $100,000 and labor costs are $10/hour,what is the multifactor productivity of the plant from part (a)?

Accepted Answer

(a)100,000 parts × (1 hour / 10 parts)×

Question 6

Which of the following is NOT among the ethical and social challenges facing operations managers?

Accepted Answer

A) honoring stakeholder commitments 
B) training,retaining,and motivating employees 
C) efficiently developing and producing safe high-quality green products 
D) increasing executive pay 
E) providing a safe workplace 
A) honoring stakeholder commitments 
B) training,retaining,and motivating employees 
C) efficiently developing and producing safe high-quality green products 
D) increasing executive pay 
E) providing a safe workplace

Question 7

A local university is considering changes to its class structure in an effort to increase professor productivity.The old schedule had each professor teaching 5 classes per week,with each class meeting an hour per day on Monday,Wednesday,and Friday.Each class contained 20 students.The new schedule has each professor teaching only 3 classes,but each class meets daily (Mon.-Fri. )for an hour.New classes contain 50 students.
a.Calculate the labor productivity for the initial situation (students/hour).
b.Calculate the labor productivity for the schedule change (students/hour).
c.Are there any ethical considerations that should be accounted for?
d.Suppose that each teacher also is required to have 2 hours of Office Hours each day he/she taught class.Is the schedule change a productivity increase?

Accepted Answer

(a)Professors teach 100 students in 15 h

Question 8

Which of the following is NOT one of the 10 strategic operations management decisions?

Accepted Answer

A) layout strategy 
B) maintenance 
C) process and capacity design 
D) mass customization 
E) supply chain management 
A) layout strategy 
B) maintenance 
C) process and capacity design 
D) mass customization 
E) supply chain management

Question 9

Productivity is the ratio of ________ to ________.Using this relationship,productivity can be improved by ________ or ________.

Accepted Answer

outputs;inputs;reducing inputs

Question 10

In order to have a career in operations management,one must have a degree in statistics or quantitative methods.

Accepted Answer

A) True 
 B)False

Question 11

The Dulac Box plant produces 500 cypress packing boxes in two 10-hour shifts.What is the productivity of the plant?

Accepted Answer

A) 25 boxes/hr. 
B) 50 boxes/hr. 
C) 5000 boxes/hr. 
D) 0.04 boxes/hr. 
E) 250 boxes/hr. 
A) 25 boxes/hr. 
B) 50 boxes/hr. 
C) 5000 boxes/hr. 
D) 0.04 boxes/hr. 
E) 250 boxes/hr.

Question 12

The 10 strategic operations management decisions include:

Accepted Answer

A) layout strategy. 
B) maintenance. 
C) process and capacity design. 
D) managing quality. 
E) all of the above. 
A) layout strategy. 
B) maintenance. 
C) process and capacity design. 
D) managing quality. 
E) all of the above.

Question 13

Why are organizations becoming more global?

Accepted Answer

Organizations are becoming mor

Question 14

Which productivity variable has the greatest potential to increase productivity?

Accepted Answer

A) labor 
B) globalization 
C) management 
D) capital 
E) energy 
A) labor 
B) globalization 
C) management 
D) capital 
E) energy

Question 15

Competition in the 21st century is no longer between companies;it is between ________.

Accepted Answer

The answer of Competition in the 21st century is no...

Question 16

Reasons to study operations management include:

Accepted Answer

A) studying how people organize themselves for productive enterprise. 
B) knowing how goods and services are consumed. 
C) understanding what human resource managers do. 
D) learning about a costly part of the enterprise. 
E) A and D 
A) studying how people organize themselves for productive enterprise. 
B) knowing how goods and services are consumed. 
C) understanding what human resource managers do. 
D) learning about a costly part of the enterprise. 
E) A and D

Question 17

Henry Ford is noted for his contributions to:

Accepted Answer

A) material requirements planning. 
B) statistical quality control. 
C) assembly line operations. 
D) scientific management. 
E) time and motion studies. 
A) material requirements planning. 
B) statistical quality control. 
C) assembly line operations. 
D) scientific management. 
E) time and motion studies.

Question 18

What is a knowledge society?

Accepted Answer

A knowledge society is one in

Question 19

Manufacturing now constitutes the largest economic sector in postindustrial societies.

Accepted Answer

A) True 
 B)False

Question 20

The service sector makes up approximately what percentage of all jobs in the United States?

Accepted Answer

A) 12% 
B) 40% 
C) 66% 
D) 86% 
E) 94% 
A) 12% 
B) 40% 
C) 66% 
D) 86% 
E) 94%

Exam 1: Operations and Productivity

What are the five elements in the management process?

Eli Whitney,in the ________,provided the foundations for ________ in operations management.

What is a global network of organizations and activities that supply a firm with goods and services?

Which of the following is NOT among the ethical and social challenges facing operations managers?

Which of the following is NOT one of the 10 strategic operations management decisions?

Productivity is the ratio of ________ to ________.Using this relationship,productivity can be improved by ________ or ________.

In order to have a career in operations management,one must have a degree in statistics or quantitative methods.

The Dulac Box plant produces 500 cypress packing boxes in two 10-hour shifts.What is the productivity of the plant?

The 10 strategic operations management decisions include:

Why are organizations becoming more global?

Which productivity variable has the greatest potential to increase productivity?

Competition in the 21st century is no longer between companies;it is between ________.

Reasons to study operations management include:

Henry Ford is noted for his contributions to:

What is a knowledge society?

Manufacturing now constitutes the largest economic sector in postindustrial societies.

The service sector makes up approximately what percentage of all jobs in the United States?

The Global Environment and Operations Strategy

Managing Projects

Forecasting Demand

Product Design

Quality Management and International Standards

Process Design

Location Decisions

Layout Decisions

Job Design and Work Measurement

Supply Chain Management

Managing Inventory

Aggregate Scheduling

Material Requirements Planning Mrpand Erp

Scheduling for the Short-Term

Jit,lean Operations,and the Toyota Production System

Maintenance and Reliability Decisions

Sustainability

Statistical Process Control

Capacity Planning

Supply Chain Modeling

Decision Modeling

Linear Programming Models

Transportation Modeling

Queuing Models

Learning Curves

Modeling with Simulation

Filters

Eli Whitney,in the ,provided the foundations for in operations management.

Productivity is the ratio of to .Using this relationship,productivity can be improved by or .