Exam 15: Operations Planning and Scheduling

Table 15.6 Bluebird University provides tutoring services for undergraduate students seven days a week.The daily requirements for tutors are: Each tutor works five days a week and must have two consecutive days off,according to the contract. -Use the information in Table 15.6.How many days will have slack capacity?

The level strategy maintains a constant ________ level or ________ level during the planning horizon.

Which of these is an example of complementary services?

________ is the process of varying pricing at the right time for different customer segments to maximize revenue generated from existing supply capacity.

A(n)________ strategy involves keeping the workforce constant and varying utilization.

A specific time and a hotel room are assigned to a customer by a service provider using a(n):

Advanced planning and scheduling systems (APS)seek to optimize resources across the supply chain and align daily operations with strategic goals.

A services firm's sales and operations plan generates both production plan and a staffing plan.

A financial assessment of a not-for-profit organization's near future (for one or two years ahead)is a(n):

Pick any service organization and describe some demand options at their disposal for sales and operations planning.

Table 15.8 Suppose that the following five jobs must be scheduled through a car repair facility (all times are shown in days): -Use the information in Table 15.8.What is the average flow time (in days)using the EDD rule?

Two basic types of decision alternatives are used to arrive at acceptable production or staffing plans: supply options and demand options.If an organization that faces seasonal demand uses a supply option approach,which one of the following actions is it most likely to implement?

Table 15.1 Bart Incorporated manufactures rotary air fans and uses a production-planning horizon of one-half year.It allows for regular time,part time,overtime,and subcontracting production to meet the demand but no more than 12 units may be made by each of these methods.Both anticipation inventory and backorders are allowed.The beginning (or current)inventory is 20 units.Their first attempt at a sales and operations plan has resulted in the following. -Use the information in Table 15.1.According to the production plan,what will be the total ending inventory in the second month after the second month's demand is satisfied?

A service provider assigns a specific time for personal service to a customer with a(n):

What is a Gantt chart? What does Gantt stand for?

Incentives such as two-for-one promotions or charging less for off-peak use of production or service facilities is an example of ________.

Which one of the following conditions favors a level strategy for manufacturing firms?

A sales and operations plan for a manufacturing firm that centers on manufacturing rates and inventory holdings is:

Table 15.8 Suppose that the following five jobs must be scheduled through a car repair facility (all times are shown in days): -Use the information in Table 15.8.What is the average past due (in days)using the FCFS rule?

Which one of the following statements on sales and operations planning is best?