Question 1

Assignable causes of variation include any variable-causing factors that can be identified and eliminated.

Accepted Answer

A) True 
 B)False

Question 2

Genichi Taguchi first combined engineering and statistical methods to reduce costs and improve quality in an approach called ________.

Accepted Answer

The answer of Genichi Taguchi first combined engineering and statistical...

Question 3

Convicting an innocent defendant is an example of a type II error.

Accepted Answer

A) True 
 B)False

Question 4

What are the steps in the Six Sigma improvement model and how do they relate to the PDSA cycle?

Accepted Answer

The Six Sigma improvement model contains

Question 5

Common causes of variation are the purely random,unidentifiable sources of variation that are unavoidable with the current process.

Accepted Answer

A) True 
 B)False

Question 6

Jerry watched in awe as Warren went to 2 sigma limits from the company-mandated 3 sigma limits,thereby increasing the likelihood of a type ________ error.

Accepted Answer

The answer of Jerry watched in awe as Warren went...

Question 7

What is the difference between the Cp and Cpk measures? Provide an example of a situation in which a process might perform well on one measure but poorly on the other.

Accepted Answer

The process capability ratio,Cp,is the t

Question 8

________ of variation are the purely random,unidentifiable sources of variation that are unavoidable with the current process.

Accepted Answer

The answer of ________ of variation are the purely random,unidentifiable...

Question 9

Discuss the situations under which each of the following charts would be best:   chart,p-chart,and c-chart.

Accepted Answer

The @#IMG-DLM& chart is used to observe the mean o

Question 10

Explain the difference between the Baldrige Performance Excellence Program and ISO 9001:2008.

Accepted Answer

The Baldrige Performance Excellence Prog

Question 11

Which one of the following statements is a key feature of both TQM and Six Sigma?

Accepted Answer

A) Quality is primarily the responsibility of all employees in the organization. 
B) Quality is primarily the responsibility of the quality control department. 
C) Quality is primarily the responsibility of the production department. 
D) Quality is primarily the responsibility of top management. 
A) Quality is primarily the responsibility of all employees in the organization. 
B) Quality is primarily the responsibility of the quality control department. 
C) Quality is primarily the responsibility of the production department. 
D) Quality is primarily the responsibility of top management.

Question 12

Which of the following would be considered an appraisal cost of quality?

Accepted Answer

A) training workers to perform their jobs 
B) purchasing better tools for workers to perform their jobs 
C) repairing an item under the warranty 
D) running a functional test on each item before it is boxed for shipment 
A) training workers to perform their jobs 
B) purchasing better tools for workers to perform their jobs 
C) repairing an item under the warranty 
D) running a functional test on each item before it is boxed for shipment

Question 13

People often evaluate the quality of a service on the basis of psychological impressions.

Accepted Answer

A) True 
 B)False

Question 14

When considering the plan-do-study-act cycle for problem solving,quantitative goals are set for process improvement in the ________ step.

Accepted Answer

A) plan 
B) do 
C) study 
D) act 
A) plan 
B) do 
C) study 
D) act

Question 15

Which of these ISO standards has the greatest number of organizations certified as of 2009?

Accepted Answer

A) ISO 9001:2008. 
B) ISO 14000:2004. 
C) ISO 19000:2008. 
D) ISO 26000:2010. 
A) ISO 9001:2008. 
B) ISO 14000:2004. 
C) ISO 19000:2008. 
D) ISO 26000:2010.

Question 16

Appraisal costs are associated with preventing defects before they happen.

Accepted Answer

A) True 
 B)False

Question 17

Full-time teachers and leaders of teams involved in six sigma projects are referred to as ________.

Accepted Answer

The answer of Full-time teachers and leaders of teams involved...

Question 18

Regarding control charts,a type I error refers to concluding that the process is:

Accepted Answer

A) in control when it is not in control. 
B) incapable when it is capable. 
C) out of control when it is in control. 
D) capable when it is not capable. 
A) in control when it is not in control. 
B) incapable when it is capable. 
C) out of control when it is in control. 
D) capable when it is not capable.

Question 19

An example of a type I error would be:

Accepted Answer

A) throwing away a perfectly good banana. 
B) counting a student's multiple choice response correct when it is actually incorrect. 
C) releasing a guilty defendant. 
D) counting a student's multiple choice response correct when it is actually correct. 
A) throwing away a perfectly good banana. 
B) counting a student's multiple choice response correct when it is actually incorrect. 
C) releasing a guilty defendant. 
D) counting a student's multiple choice response correct when it is actually correct.

Question 20

What are the key components of the ISO 14000:2004 standard?

Accepted Answer

The ISO 14000:2004 family addresses envi

Exam 3: Quality and Performance

Assignable causes of variation include any variable-causing factors that can be identified and eliminated.

Genichi Taguchi first combined engineering and statistical methods to reduce costs and improve quality in an approach called ________.

Convicting an innocent defendant is an example of a type II error.

What are the steps in the Six Sigma improvement model and how do they relate to the PDSA cycle?

Common causes of variation are the purely random,unidentifiable sources of variation that are unavoidable with the current process.

Jerry watched in awe as Warren went to 2 sigma limits from the company-mandated 3 sigma limits,thereby increasing the likelihood of a type ________ error.

What is the difference between the Cp and Cpk measures? Provide an example of a situation in which a process might perform well on one measure but poorly on the other.

________ of variation are the purely random,unidentifiable sources of variation that are unavoidable with the current process.

Discuss the situations under which each of the following charts would be best: chart,p-chart,and c-chart.

Explain the difference between the Baldrige Performance Excellence Program and ISO 9001:2008.

Which one of the following statements is a key feature of both TQM and Six Sigma?

Which of the following would be considered an appraisal cost of quality?

People often evaluate the quality of a service on the basis of psychological impressions.

When considering the plan-do-study-act cycle for problem solving,quantitative goals are set for process improvement in the ________ step.

Which of these ISO standards has the greatest number of organizations certified as of 2009?

Appraisal costs are associated with preventing defects before they happen.

Full-time teachers and leaders of teams involved in six sigma projects are referred to as ________.

Regarding control charts,a type I error refers to concluding that the process is:

An example of a type I error would be:

What are the key components of the ISO 14000:2004 standard?

Using Operations to Create Value

Process Strategy and Analysis

Capacity Planning

Constraint Management

Lean Systems

Project Management

Forecasting

Inventory Management

Operations Planning and Scheduling

Resource Planning

Supply Chain Design

Supply Chain Logistic Networks

Supply Chain Integration

Supply Chain Sustainability

Decision Making

Waiting Lines

Special Inventory Models

Linear Programming

Simulation

Financial Analysis

Acceptance Sampling Plans

Measuring Output Rates

Learning Curve Analysis

Operations Scheduling

Layout

Filters