Exam 3: Quality and Performance

MKS Inc. ,produces meter sticks that have a target length of 100 centimeters with upper and lower specification limits of 100.05 and 99.95 centimeters respectively.They are considering the purchase of a new machine that can hold a process output average exactly to target with a standard deviation of 0.02.Which would their process capability index be if they splurged and purchased the new machine?

The investment a company makes in training employees to perform their duties and redesigning products and processes to improve them would be categorized as prevention costs.

How is Taguchi's quality loss function related to the process capability ratio and the process capability index? Which process performance measure is it closest to?

Which one of the following is considered to be an appraisal cost?

As an operations manager,which definition of quality do you have the most control over?

Which one of the following statements relating to quality is TRUE?

What is the relationship between type I and type II errors and the width of the upper and lower control limits on SPC charts? Propose a mechanism for determining SPC chart limit widths based upon the financial consequences of type I and type II errors.

________ is the international standard governing documentation of a quality program.

Which one of the following is a consequence of internal failures?

Quality measured with reference to price is captured by the notion of:

An example of a type II error would be:

Internal customers are those that have some familial relation working at the business providing the good or service.

Which one of the following statements is TRUE?

One chart commonly used for quality measures based on product or service attributes is the chart.

From an ethical standpoint,it is acceptable for a hospital's cardiac surgery unit that is striving for zero complications to turn down high-risk patients.

The Six Sigma improvement model can be applied both to projects involving incremental improvements to processes and to projects requiring major changes.

The UCL and LCL for an chart are 25 and 15 respectively.The central line is 20,and the process variability is considered to be in statistical control.The results of the next six sample means are 18,23,17,21,24,and 16.What should you do?

What is one reason that Six Sigma is more difficult to apply to service processes?

A bank randomly looks at loan applications and checks them for errors.Ten applications and the number of errors identified on the applications are found in the following table.When the process is working correctly,the average number of errors found is 2.Construct a c-chart to determine if the process is in control.

Illustrate the differences between prevention and appraisal costs using a restaurant setting as an example.