Question 1

The notion of internal customers applies to all parts of a firm.

Accepted Answer

A) True 
 B)False

Question 2

Which alternative will increase the probability of detecting a shift in the process average?

Accepted Answer

A) increasing the control limit spread 
B) taking smaller samples 
C) taking smaller samples more frequently 
D) taking larger samples more frequently 
A) increasing the control limit spread 
B) taking smaller samples 
C) taking smaller samples more frequently 
D) taking larger samples more frequently

Question 3

One of the main challenges in developing the proper culture for TQM is to:

Accepted Answer

A) define customer for each employee. 
B) suspend reward systems based on quantity. 
C) institute an equitable employee recognition program. 
D) get buy-in from the customer. 
A) define customer for each employee. 
B) suspend reward systems based on quantity. 
C) institute an equitable employee recognition program. 
D) get buy-in from the customer.

Question 4

When should complete inspection be used?

Accepted Answer

A) when inspection tests are destructive 
B) when inspection tasks are monotonous 
C) when the cost of product failure is high relative to the inspection costs 
D) when quality is a competitive priority 
A) when inspection tests are destructive 
B) when inspection tasks are monotonous 
C) when the cost of product failure is high relative to the inspection costs 
D) when quality is a competitive priority

Question 5

A laser eye surgery process has tolerances of plus or minus .001 inches.What does the process standard deviation need to be in order for this process to have a capability ratio of 1.33?

Accepted Answer

A) 0)025 inches 
B) 0)0015 inches 
C) 0)015 inches 
D) 0)00025 inches 
A) 0)025 inches 
B) 0)0015 inches 
C) 0)015 inches 
D) 0)00025 inches

Question 6

The customer's assessment of quality with reference to the price paid for the good or service is known as ________.

Accepted Answer

The answer of The customer's assessment of quality with reference...

Question 7

The defect rate for a product has historically been about 7.0%.What is the upper control chart limit if you wish to use a sample size of 20 and 3-sigma limits?

Accepted Answer

A) 0)186 
B) 0)203 
C) 0)222 
D) 0)241 
A) 0)186 
B) 0)203 
C) 0)222 
D) 0)241

Question 8

The 15-year-old car didn't dazzle students or members of the opposite sex,but it started every morning and evening and got the professor to his destination on time,thereby scoring high on the:

Accepted Answer

A) psychological impressions scale of quality. 
B) fitness for use scale of quality. 
C) support scale of quality. 
D) bells and whistles scale of quality. 
A) psychological impressions scale of quality. 
B) fitness for use scale of quality. 
C) support scale of quality. 
D) bells and whistles scale of quality.

Question 9

Table 5.11
Factors for Calculating Three-Sigma Limits for the   Chart and R-Chart
   Source: 1950 ASTM Manual on Quality Control of Materials,copyright American Society for Testing Materials.Reprinted with permission.
-Thermostats are subjected to rigorous testing before they are shipped to air conditioning technicians around the world.Results from the last five samples are shown in the table.Calculate control limits for a chart that will monitor performance to target.The correct control limits as (LCL,UCL)are:

Accepted Answer

A) (70.46,73.39) 
B) (68.94,74.89) 
C) (69.71,74.14) 
D) (69.80,74.05) 
A) (70.46,73.39) 
B) (68.94,74.89) 
C) (69.71,74.14) 
D) (69.80,74.05)

Question 10

A prime example of an internal failure cost is the:

Accepted Answer

A) labor cost associated with inspecting every item produced. 
B) labor cost associated with repairing an item returned under warranty. 
C) material cost of a piece of stock metal that has had too large a hole drilled in it. 
D) material cost of the paint applied to the case of a finished unit. 
A) labor cost associated with inspecting every item produced. 
B) labor cost associated with repairing an item returned under warranty. 
C) material cost of a piece of stock metal that has had too large a hole drilled in it. 
D) material cost of the paint applied to the case of a finished unit.

Question 11

A company is interested in monitoring the variability in the weight of the fertilizer bags it produces.An appropriate control chart would be:

Accepted Answer

A) an   chart. 
B) a p-chart. 
C) a c-chart. 
D) an R-chart. 
A) an   chart. 
B) a p-chart. 
C) a c-chart. 
D) an R-chart.

Question 12

A sampling plan is best for evaluating quality when: (1)Inspection costs are high
(2)Inspection costs are low
(3)Non-destructive testing is available
(4)Destructive testing is required

Accepted Answer

A) 1 and 3 
B) 1 and 4 
C) 2 and 3 
D) 2 and 4 
A) 1 and 3 
B) 1 and 4 
C) 2 and 3 
D) 2 and 4

Question 13

A firm targeting Six Sigma quality will use a process capability ratio of ________ as their goal.

Accepted Answer

The answer of A firm targeting Six Sigma quality will...

Question 14

A hotel tracks the number of complaints per month.When the process is in control,there is an average of 35 complaints per month.Assume that a 2-sigma control limit is used.The next four months have 33,27,29,and 43 complaints.What should management do?

Accepted Answer

A) Look for assignable causes because the process is in control. 
B) Look for assignable causes because the process is out of control. 
C) Look for common causes because the process is out of control. 
D) Do nothing;the process is in control. 
A) Look for assignable causes because the process is in control. 
B) Look for assignable causes because the process is out of control. 
C) Look for common causes because the process is out of control. 
D) Do nothing;the process is in control.

Question 15

A(n)________ specifies the sample size,the time between successive samples,and decision rules that determine when action should be taken.

Accepted Answer

The answer of A(n)________ specifies the sample size,the time between...

Question 16

The Baldrige Performance Excellence Program is administered by:

Accepted Answer

A) NASA. 
B) NIST. 
C) NORAD. 
D) NOOB. 
A) NASA. 
B) NIST. 
C) NORAD. 
D) NOOB.

Question 17

The upper and lower specification limits for a component are 3.98 and 4.02 inches,respectively.The process standard deviation is .004,and the process average is 4.005 inches.Is this process capable of achieving four-sigma performance (the four-sigma performance target value is 1.33)?

Accepted Answer

First calculate the process capability i

Question 18

Table 5.4
The manager of Champion Cooling Company has recently implemented a statistical process control method.The accompanying table shows the results of five different samples of walk-in coolers that were produced in the previous month.
  
-Use the information in Table 5.4.The first point plotted on the x-bar chart has a value of:

Accepted Answer

A) 104.3. 
B) 103.7. 
C) 102.0. 
D) 103.2. 
A) 104.3. 
B) 103.7. 
C) 102.0. 
D) 103.2.

Question 19

________ is a comprehensive and flexible system for achieving,sustaining,and maximizing business success through intensive data analysis and process management,improvement and reengineering.

Accepted Answer

The answer of ________ is a comprehensive and flexible system...

Question 20

When errors have been made while producing a product such that the item must be discarded,the resultant cost is called a(n):

Accepted Answer

A) warranty. 
B) scrap cost. 
C) rework cost. 
D) external failure cost. 
A) warranty. 
B) scrap cost. 
C) rework cost. 
D) external failure cost.

Exam 3: Quality and Performance

The notion of internal customers applies to all parts of a firm.

Which alternative will increase the probability of detecting a shift in the process average?

One of the main challenges in developing the proper culture for TQM is to:

When should complete inspection be used?

A laser eye surgery process has tolerances of plus or minus .001 inches.What does the process standard deviation need to be in order for this process to have a capability ratio of 1.33?

The customer's assessment of quality with reference to the price paid for the good or service is known as ________.

The defect rate for a product has historically been about 7.0%.What is the upper control chart limit if you wish to use a sample size of 20 and 3-sigma limits?

The 15-year-old car didn't dazzle students or members of the opposite sex,but it started every morning and evening and got the professor to his destination on time,thereby scoring high on the:

A prime example of an internal failure cost is the:

A company is interested in monitoring the variability in the weight of the fertilizer bags it produces.An appropriate control chart would be:

A sampling plan is best for evaluating quality when: (1)Inspection costs are high (2)Inspection costs are low (3)Non-destructive testing is available (4)Destructive testing is required

A firm targeting Six Sigma quality will use a process capability ratio of ________ as their goal.

A hotel tracks the number of complaints per month.When the process is in control,there is an average of 35 complaints per month.Assume that a 2-sigma control limit is used.The next four months have 33,27,29,and 43 complaints.What should management do?

A(n)________ specifies the sample size,the time between successive samples,and decision rules that determine when action should be taken.

The Baldrige Performance Excellence Program is administered by:

The upper and lower specification limits for a component are 3.98 and 4.02 inches,respectively.The process standard deviation is .004,and the process average is 4.005 inches.Is this process capable of achieving four-sigma performance (the four-sigma performance target value is 1.33)?

________ is a comprehensive and flexible system for achieving,sustaining,and maximizing business success through intensive data analysis and process management,improvement and reengineering.

When errors have been made while producing a product such that the item must be discarded,the resultant cost is called a(n):

Using Operations to Create Value

Process Strategy and Analysis

Capacity Planning

Constraint Management

Lean Systems

Project Management

Forecasting

Inventory Management

Operations Planning and Scheduling

Resource Planning

Supply Chain Design

Supply Chain Logistic Networks

Supply Chain Integration

Supply Chain Sustainability

Decision Making

Waiting Lines

Special Inventory Models

Linear Programming

Simulation

Financial Analysis

Acceptance Sampling Plans

Measuring Output Rates

Learning Curve Analysis

Operations Scheduling

Layout

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