Question 1

Which of the following would be a "common" cause of variation?

Accepted Answer

A) random sources 
B) a machine in need of repair 
C) an untrained worker 
D) a defective raw material 
A) random sources 
B) a machine in need of repair 
C) an untrained worker 
D) a defective raw material

Question 2

A metal-cutting operation has a target value of 20 and consistently averages 19.8 with a standard deviation of 0.5.The design engineers have established an upper specification limit of 22 and a lower specification limit of 18.What is the process capability index?

Accepted Answer

A) 1)20 
B) 1)33 
C) 1)46 
D) 1)66 
A) 1)20 
B) 1)33 
C) 1)46 
D) 1)66

Question 3

Since an employee's responsibility is to move production along,it is ethical to knowingly pass defective services or products to internal or external customers when capacity is tight.

Accepted Answer

A) True 
 B)False

Question 4

Table 5.11
Factors for Calculating Three-Sigma Limits for the   Chart and R-Chart
   Source: 1950 ASTM Manual on Quality Control of Materials,copyright American Society for Testing Materials.Reprinted with permission.
-Thermostats are subjected to rigorous testing before they are shipped to air conditioning technicians around the world.Results from the last five samples are shown in the table.Calculate control limits for a chart that will monitor process consistency.The correct control limits as (LCL,UCL)are:

Accepted Answer

A) (-5.37,5.37) 
B) (0.00,5.37) 
C) (0.00,6.03) 
D) (0.00,6.12) 
A) (-5.37,5.37) 
B) (0.00,5.37) 
C) (0.00,6.03) 
D) (0.00,6.12)

Question 5

Thermostats are subjected to rigorous testing before they are shipped to air conditioning technicians around the world.Results from the last five samples are shown in the table.Is the process under control?

Accepted Answer

@#IMG-DLM& = @#IMG-DLM& = @#IMG-DLM& = 71.93 @#IMG-DLM& = @#IMG-DLM& = @#IMG-DLM& = 2.54 @#IMG-DLM& = @#IMG-DLM& + A2 @#IMG-DLM& =

Question 6

Table 5.4
The manager of Champion Cooling Company has recently implemented a statistical process control method.The accompanying table shows the results of five different samples of walk-in coolers that were produced in the previous month.
  
-Use the information in Table 5.4.The upper control limit for the x-bar chart with three sigma limits is:

Accepted Answer

A) 105.9. 
B) 103.7. 
C) 103.2. 
D) 102.3. 
A) 105.9. 
B) 103.7. 
C) 103.2. 
D) 102.3.

Question 7

Construct 3 control charts using the data in the table.What conclusions can you draw about the state of control for this process?

Accepted Answer

A) X bar chart is out of control but the R-chart is in control 
B) the X bar chart is out of control and the R chart is also out of control 
C) the X bar chart and the R chart are both in control 
D) the X bar chart is in control but the R chart is out of control 
A) X bar chart is out of control but the R-chart is in control 
B) the X bar chart is out of control and the R chart is also out of control 
C) the X bar chart and the R chart are both in control 
D) the X bar chart is in control but the R chart is out of control

Question 8

When considering the plan-do-study-act cycle for problem solving,evaluating how closely a project's results correspond to the initial goals set for the work is part of the ________ step.

Accepted Answer

A) plan 
B) do 
C) study 
D) act 
A) plan 
B) do 
C) study 
D) act

Question 9

What are the benefits of ISO certification?

Accepted Answer

ISO certification bestows significant ex

Question 10

The advantage of variable measurements is that they can be quickly counted compared to attribute measurements.

Accepted Answer

A) True 
 B)False

Question 11

At which of the following steps will the cost of detecting product defects be the highest?

Accepted Answer

A) customer 
B) process 
C) final testing 
D) raw material 
A) customer 
B) process 
C) final testing 
D) raw material

Question 12

Wider limits on a control chart result in lower probability of a type I error.

Accepted Answer

A) True 
 B)False

Question 13

The TQM wheel features ________ at its center.

Accepted Answer

A) incremental improvement 
B) customer satisfaction 
C) employee teams 
D) leadership 
A) incremental improvement 
B) customer satisfaction 
C) employee teams 
D) leadership

Question 14

The ________ section of the Baldrige Performance Excellence Program has the greatest emphasis.

Accepted Answer

The answer of The ________ section of the Baldrige Performance...

Question 15

Process centering is shown by an   chart.

Accepted Answer

A) True 
 B)False

Which of the following would be a "common" cause of variation?

A metal-cutting operation has a target value of 20 and consistently averages 19.8 with a standard deviation of 0.5.The design engineers have established an upper specification limit of 22 and a lower specification limit of 18.What is the process capability index?

Since an employee's responsibility is to move production along,it is ethical to knowingly pass defective services or products to internal or external customers when capacity is tight.

Thermostats are subjected to rigorous testing before they are shipped to air conditioning technicians around the world.Results from the last five samples are shown in the table.Is the process under control?

Construct 3 control charts using the data in the table.What conclusions can you draw about the state of control for this process?

When considering the plan-do-study-act cycle for problem solving,evaluating how closely a project's results correspond to the initial goals set for the work is part of the ________ step.

What are the benefits of ISO certification?

The advantage of variable measurements is that they can be quickly counted compared to attribute measurements.

At which of the following steps will the cost of detecting product defects be the highest?

Wider limits on a control chart result in lower probability of a type I error.

The TQM wheel features ________ at its center.

The ________ section of the Baldrige Performance Excellence Program has the greatest emphasis.

Process centering is shown by an chart.

Using Operations to Create Value

Process Strategy and Analysis

Capacity Planning

Constraint Management

Lean Systems

Project Management

Forecasting

Inventory Management

Operations Planning and Scheduling

Resource Planning

Supply Chain Design

Supply Chain Logistic Networks

Supply Chain Integration

Supply Chain Sustainability

Decision Making

Waiting Lines

Special Inventory Models

Linear Programming

Simulation

Financial Analysis

Acceptance Sampling Plans

Measuring Output Rates

Learning Curve Analysis

Operations Scheduling

Layout

Filters

Exam 3: Quality and Performance

Which of the following would be a "common" cause of variation?

A metal-cutting operation has a target value of 20 and consistently averages 19.8 with a standard deviation of 0.5.The design engineers have established an upper specification limit of 22 and a lower specification limit of 18.What is the process capability index?

Since an employee's responsibility is to move production along,it is ethical to knowingly pass defective services or products to internal or external customers when capacity is tight.

Thermostats are subjected to rigorous testing before they are shipped to air conditioning technicians around the world.Results from the last five samples are shown in the table.Is the process under control?

Construct 3 control charts using the data in the table.What conclusions can you draw about the state of control for this process?

When considering the plan-do-study-act cycle for problem solving,evaluating how closely a project's results correspond to the initial goals set for the work is part of the ________ step.

What are the benefits of ISO certification?

The advantage of variable measurements is that they can be quickly counted compared to attribute measurements.

At which of the following steps will the cost of detecting product defects be the highest?

Wider limits on a control chart result in lower probability of a type I error.

The TQM wheel features ________ at its center.

The ________ section of the Baldrige Performance Excellence Program has the greatest emphasis.

Process centering is shown by an chart.

Using Operations to Create Value

Process Strategy and Analysis

Capacity Planning

Constraint Management

Lean Systems

Project Management

Forecasting

Inventory Management

Operations Planning and Scheduling

Resource Planning

Supply Chain Design

Supply Chain Logistic Networks

Supply Chain Integration

Supply Chain Sustainability

Decision Making

Waiting Lines

Special Inventory Models

Linear Programming

Simulation

Financial Analysis

Acceptance Sampling Plans

Measuring Output Rates

Learning Curve Analysis

Operations Scheduling

Layout

Filters