Question 1

What is the long-term impact of unethical business practices on product and service quality?

Accepted Answer

Firms that produce better quality servic

Question 2

________ is the application of statistical techniques to determine if the quality of incoming materials should be accepted or rejected,based on the testing of a sample of parts.

Accepted Answer

The answer of ________ is the application of statistical techniques...

Question 3

Strategic planning is given the most weight among the Baldrige Performance Excellence Program.

Accepted Answer

A) True 
 B)False

Question 4

Hassan was the company plotter.Give him any data set and he could plot a graph that was not only accurate,but also aesthetically pleasing.One afternoon he took some attribute data and plotted it as a p-chart.When Saba,his supervisor,saw the plot he insisted it be discarded and in its place a c-chart should be constructed.Hassan made the c-chart and noticed that when he placed the two charts one on top of the other,the lines created by the data points were exactly the same shape.Has our plotting colleague made a mistake? If not,why should there be these two types of charts when the data generate identical lines?

Accepted Answer

The p-chart uses a yes-no type of classi

Question 5

The international standard that is applied to determine a company's "environmental friendliness" is:

Accepted Answer

A) ISO 9001:2008. 
B) ISO 14000:2004. 
C) ISO 19000:2008. 
D) ISO 26000:2010. 
A) ISO 9001:2008. 
B) ISO 14000:2004. 
C) ISO 19000:2008. 
D) ISO 26000:2010.

Question 6

As he entered his broker's office for the first time,the young associate professor was dazzled by its tasteful accoutrements and the offer of a double tall split shot skinny hazelnut latte.He knew his lottery winnings would be safe here,thanks to his:

Accepted Answer

A) broker's conformance to specifications. 
B) broker's fitness for use. 
C) broker's support. 
D) own psychological impressions. 
A) broker's conformance to specifications. 
B) broker's fitness for use. 
C) broker's support. 
D) own psychological impressions.

Question 7

Historically,the average proportion of defective bars has been 0.015.Samples will be of 100 bars each.Construct a p-chart using z = 3.What is the value of UCL?

Accepted Answer

A) less than or equal to 0.050 
B) greater than 0.050 but less than or equal to 0.060 
C) greater than 0.060 but less than or equal to 0.070 
D) greater than 0.070 
A) less than or equal to 0.050 
B) greater than 0.050 but less than or equal to 0.060 
C) greater than 0.060 but less than or equal to 0.070 
D) greater than 0.070

Question 8

Table 5.4
The manager of Champion Cooling Company has recently implemented a statistical process control method.The accompanying table shows the results of five different samples of walk-in coolers that were produced in the previous month.
  
-Use the data in Table 5.4.What would be the best chart to construct to monitor how consistent the production process is?

Accepted Answer

A) p-chart 
B) c-chart 
C) x-bar chart 
D) R-chart 
A) p-chart 
B) c-chart 
C) x-bar chart 
D) R-chart

Question 9

Table 5.3
  
-Four samples of 100 each were taken from an assembly line,with the following results:   Using the historical average as the central line of the chart,which one of the following is the limit for an attributes control chart with z = 2?

Accepted Answer

A) UCL > 0.1 and LCL > 0.03 B) UCL > 0.1 and LCL 0.03 D) UCL < 0.1 and LCL < 0.03 A) UCL > 0.1 and LCL > 0.03 B) UCL > 0.1 and LCL 0.03 D) UCL < 0.1 and LCL < 0.03

Question 10

MKS Inc. ,produces meter sticks that have a target length of 100 centimeters with upper and lower specification limits of 100.05 and 99.95 centimeters respectively.Their existing process produces meter sticks with an average length of 99.97 centimeters and a standard deviation of 0.015 centimeters.What is their process capability index?

Accepted Answer

A) 0)44 
B) 0)83 
C) 1)26 
D) 1)78 
A) 0)44 
B) 0)83 
C) 1)26 
D) 1)78

Question 11

Defects are caught and corrected where they were created under a(n)________ philosophy.

Accepted Answer

quality at

Question 12

Which of the following would be considered a prevention cost of quality?

Accepted Answer

A) inspecting incoming raw materials 
B) training workers to perform their jobs 
C) issuing a recall of defective product before another customer is injured 
D) performing a 24 hour burn-in on every item produced to make sure it works before it is shipped. 
A) inspecting incoming raw materials 
B) training workers to perform their jobs 
C) issuing a recall of defective product before another customer is injured 
D) performing a 24 hour burn-in on every item produced to make sure it works before it is shipped.

Question 13

The Baldrige Performance Excellence Program:

Accepted Answer

A) involves a rigorous review process that often helps the companies define what quality means to them,regardless of the outcome. 
B) focuses on large manufacturing companies because of the impact they have on the economy. 
C) is a set of standards governing the requirements for documentation of a quality program. 
D) was devised by the International Organization for Standardization for companies doing business in Europe. 
A) involves a rigorous review process that often helps the companies define what quality means to them,regardless of the outcome. 
B) focuses on large manufacturing companies because of the impact they have on the economy. 
C) is a set of standards governing the requirements for documentation of a quality program. 
D) was devised by the International Organization for Standardization for companies doing business in Europe.

Question 14

When is it advantageous to use sampling rather than complete inspection?

Accepted Answer

Sampling is advantageous when

Question 15

Small groups of employees and supervisors that meet to identify,analyze,and solve process and quality problems are known as ________.

Accepted Answer

The answer of Small groups of employees and supervisors that...

Question 16

The consultant suspiciously eyed the c-chart that Chickenverks used to monitor the number of broken eggs in each 100 egg carton."You know you really should be using a p-chart," the consultant commented with an air of superiority."What's the difference between a p-chart and a c-chart in this application?" the long time Chickenverks employee asked with an obvious edge to his voice."Well," the consultant replied,"the difference is:

Accepted Answer

A) the width of the three sigma limits for the c-chart is 100 times greater than those of the p-chart." 
B) the three-sigma p-chart will catch problems earlier than the three sigma c-chart." 
C) the three sigma c-chart will catch problems earlier than the three sigma p-chart." 
D) well,OK,you got me.The charts will look and behave the same for all practical purposes." 
A) the width of the three sigma limits for the c-chart is 100 times greater than those of the p-chart." 
B) the three-sigma p-chart will catch problems earlier than the three sigma c-chart." 
C) the three sigma c-chart will catch problems earlier than the three sigma p-chart." 
D) well,OK,you got me.The charts will look and behave the same for all practical purposes."

Question 17

The UCL and LCL for an   chart are 100 ounces and 95 ounces,respectively.The sample size is 5.The inspector looks at the very next unit and finds that it is 108 ounces.What can you conclude? Why?

Accepted Answer

Nothing yet.The weight of an i

Question 18

Provide examples of the three main tenets of total quality management as applied to this operations management course.

Accepted Answer

Answers will vary depending on the stude

Question 19

A manufacturer embarking on a Six Sigma program sets the goal of having true Six Sigma capability for all processes by the end of the month.If their current process capability index on a key metric is less than 2.0 and the process capability ratio is 1.0,what must happen with the process standard deviation?

Accepted Answer

A) The process standard deviation must be doubled. 
B) The process standard deviation must be reduced by a factor of six. 
C) The process standard deviation must be cut in half. 
D) The process tolerances should be doubled. 
A) The process standard deviation must be doubled. 
B) The process standard deviation must be reduced by a factor of six. 
C) The process standard deviation must be cut in half. 
D) The process tolerances should be doubled.

Question 20

In Statistical Process Control,________ are used to detect defects and determine if the process has deviated from design specifications.

Accepted Answer

A) flowcharts 
B) cause-and-effect diagrams 
C) process capability charts 
D) control charts 
A) flowcharts 
B) cause-and-effect diagrams 
C) process capability charts 
D) control charts

Exam 3: Quality and Performance

What is the long-term impact of unethical business practices on product and service quality?

________ is the application of statistical techniques to determine if the quality of incoming materials should be accepted or rejected,based on the testing of a sample of parts.

Strategic planning is given the most weight among the Baldrige Performance Excellence Program.

The international standard that is applied to determine a company's "environmental friendliness" is:

As he entered his broker's office for the first time,the young associate professor was dazzled by its tasteful accoutrements and the offer of a double tall split shot skinny hazelnut latte.He knew his lottery winnings would be safe here,thanks to his:

Historically,the average proportion of defective bars has been 0.015.Samples will be of 100 bars each.Construct a p-chart using z = 3.What is the value of UCL?

Table 5.3 -Four samples of 100 each were taken from an assembly line,with the following results: Using the historical average as the central line of the chart,which one of the following is the limit for an attributes control chart with z = 2?

Defects are caught and corrected where they were created under a(n)________ philosophy.

Which of the following would be considered a prevention cost of quality?

The Baldrige Performance Excellence Program:

When is it advantageous to use sampling rather than complete inspection?

Small groups of employees and supervisors that meet to identify,analyze,and solve process and quality problems are known as ________.

The UCL and LCL for an chart are 100 ounces and 95 ounces,respectively.The sample size is 5.The inspector looks at the very next unit and finds that it is 108 ounces.What can you conclude? Why?

Provide examples of the three main tenets of total quality management as applied to this operations management course.

In Statistical Process Control,________ are used to detect defects and determine if the process has deviated from design specifications.

Using Operations to Create Value

Process Strategy and Analysis

Capacity Planning

Constraint Management

Lean Systems

Project Management

Forecasting

Inventory Management

Operations Planning and Scheduling

Resource Planning

Supply Chain Design

Supply Chain Logistic Networks

Supply Chain Integration

Supply Chain Sustainability

Decision Making

Waiting Lines

Special Inventory Models

Linear Programming

Simulation

Financial Analysis

Acceptance Sampling Plans

Measuring Output Rates

Learning Curve Analysis

Operations Scheduling

Layout

Filters