Question 1

Which of the following statements is most accurate?

Accepted Answer

A) Nearly all outsourcing relationships do not last beyond two years. 
B) Nearly all U.S.firms that outsourced processes to India have backsourced them. 
C) Approximately half of all outsourcing agreements fail. 
D) Outsourcing is a relatively risk-free activity. 
E) More than 90% of outsourcing agreements succeed. 
A) Nearly all outsourcing relationships do not last beyond two years. 
B) Nearly all U.S.firms that outsourced processes to India have backsourced them. 
C) Approximately half of all outsourcing agreements fail. 
D) Outsourcing is a relatively risk-free activity. 
E) More than 90% of outsourcing agreements succeed.

Question 2

According to the authors,which of the following strategic concepts allow firms to achieve their missions?

Accepted Answer

A) productivity,efficiency,and quality leadership 
B) differentiation,cost leadership,and response 
C) differentiation,quality leadership,and response 
D) distinctive competency,cost leadership,and experience 
E) differentiation,distinctive competency,quality leadership,and capacity 
A) productivity,efficiency,and quality leadership 
B) differentiation,cost leadership,and response 
C) differentiation,quality leadership,and response 
D) distinctive competency,cost leadership,and experience 
E) differentiation,distinctive competency,quality leadership,and capacity

Question 3

Identify five main disadvantages of outsourcing.

Accepted Answer

(1)increased logistics and inventory cos

Question 4

One reason for global operations is to gain improvements in the supply chain.

Accepted Answer

A) True 
 B)False

Question 5

How can global operations improve the supply chain?

Accepted Answer

The supply chain can often be

Question 6

Low-cost leadership is the ability to distinguish the offerings of the organization in a way that the customer perceives as adding value.

Accepted Answer

A) True 
 B)False

Question 7

What is SWOT analysis? List its four elements and describe its purpose.

Accepted Answer

The four elements of SWOT are strengths,

Question 8

Since the early 1990s,residents in a number of developing countries have overcome culture,religious,ethnic,and political productivity barriers.These disappearing barriers coupled with simultaneous advances in technology,reliable shipping,and cheap communication have all led to the growth of what three things?

Accepted Answer

1.World trade
2.Glob

Question 9

Key success factors are those activities that are key to achieving competitive advantage.

Accepted Answer

A) True 
 B)False

Question 10

Key success factors and core competencies are synonyms.

Accepted Answer

A) True 
 B)False

Question 11

Outsourcing manufacturing is also known as ________.

Accepted Answer

contract m

Question 12

Which of the following is not an advantage of outsourcing?

Accepted Answer

A) cost savings 
B) gaining outside expertise 
C) improving operations and service 
D) outsourcing core competencies 
E) accessing outside technology 
A) cost savings 
B) gaining outside expertise 
C) improving operations and service 
D) outsourcing core competencies 
E) accessing outside technology

Question 13

NAFTA seeks to phase out all trade and tariff barriers among Canada,Mexico,and the United States.

Accepted Answer

A) True 
 B)False

Question 14

Firms using the global strategy can be thought of as "world companies."

Accepted Answer

A) True 
 B)False

Question 15

Which of the following best describes experience differentiation?

Accepted Answer

A) immerses consumers in the delivery of a service 
B) uses people's five senses to enhance the service 
C) complements physical elements with visual and sound elements 
D) consumers may become active participants in the product or service 
E) All of the above are elements of experience differentiation. 
A) immerses consumers in the delivery of a service 
B) uses people's five senses to enhance the service 
C) complements physical elements with visual and sound elements 
D) consumers may become active participants in the product or service 
E) All of the above are elements of experience differentiation.

Question 16

Which of the following does NOT represent a valid reason for globalizing operations?

Accepted Answer

A) reduce costs 
B) improve the supply chain 
C) reduce responsiveness 
D) attract and retain global talent 
E) understand markets 
A) reduce costs 
B) improve the supply chain 
C) reduce responsiveness 
D) attract and retain global talent 
E) understand markets

Question 17

The ________ strategy uses subsidiaries,franchises,or joint ventures with substantial independence.

Accepted Answer

The answer of The ________ strategy uses subsidiaries,franchises,or joint ventures...

Question 18

Caterpillar and Texas Instruments are two firms that have benefited from the use of:

Accepted Answer

A) the multidomestic strategy option. 
B) the international strategy option. 
C) the transnational strategy option. 
D) the maquiladora system in Europe. 
E) the global strategy option. 
A) the multidomestic strategy option. 
B) the international strategy option. 
C) the transnational strategy option. 
D) the maquiladora system in Europe. 
E) the global strategy option.

Question 19

Which of the following statements regarding the Dreamliner 787 is true?

Accepted Answer

A) Boeing has found partners in over a dozen countries. 
B) The new aircraft incorporates a wide range of aerospace technologies. 
C) The new aircraft uses engines from not one,but two manufacturers. 
D) Boeing will add only 20 to 30 percent of the aircraft's value. 
E) All of the above are true. 
A) Boeing has found partners in over a dozen countries. 
B) The new aircraft incorporates a wide range of aerospace technologies. 
C) The new aircraft uses engines from not one,but two manufacturers. 
D) Boeing will add only 20 to 30 percent of the aircraft's value. 
E) All of the above are true.

Exam 2: Operations Strategy in a Global Environment

Which of the following statements is most accurate?

According to the authors,which of the following strategic concepts allow firms to achieve their missions?

Identify five main disadvantages of outsourcing.

One reason for global operations is to gain improvements in the supply chain.

How can global operations improve the supply chain?

Low-cost leadership is the ability to distinguish the offerings of the organization in a way that the customer perceives as adding value.

What is SWOT analysis? List its four elements and describe its purpose.

Key success factors are those activities that are key to achieving competitive advantage.

Key success factors and core competencies are synonyms.

Outsourcing manufacturing is also known as ________.

Which of the following is not an advantage of outsourcing?

NAFTA seeks to phase out all trade and tariff barriers among Canada,Mexico,and the United States.

Firms using the global strategy can be thought of as "world companies."

Which of the following best describes experience differentiation?

Which of the following does NOT represent a valid reason for globalizing operations?

The ________ strategy uses subsidiaries,franchises,or joint ventures with substantial independence.

Caterpillar and Texas Instruments are two firms that have benefited from the use of:

Which of the following statements regarding the Dreamliner 787 is true?

Operations and Productivity

Project Management

Forecasting

Design of Goods and Services

Managing Quality

Process Strategy

Location Strategies

Layout Strategies

Human Resources,job Design,and Work Measurement

Supply Chain Management

Inventory Management

Aggregate Planning and Sop

Material Requirements Planning Mrpand Erp

Short-Term Scheduling

Jit,tps,and Lean Operations

Maintenance and Reliability

Sustainability in the Supply Chain

Statistical Process Control

Capacity and Constraint Management

Supply Chain Management Analytics

Decision-Making Tools

Linear Programming

Transportation Models

Waiting-Line Models

Learning Curves

Simulation

Filters